Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
Company replied
I deposited in order to receive a bonus. I was told I was not eligible because they reviewed my account and made a business decision to not allow any bonuses. I asked for a reason, he said it was a bu... See more
Company replied
Deposited£10 played for 30 minutes account got locked pending verification , I sent all information within 5 minutes, I am still waiting for a reply its been over a week. Total scam, would avoid, any... See more
Company replied
Company details
Written by the company
Smooth Spins brings together Slot Games, bingo, Slingo and live casino games in one easy-to-use platform. With over 5,000 slot games available, there’s always something new to explore, from classic favourites to the latest releases. Players can enjoy a range of bingo games, including 90, 80, 75 and 50-ball formats, alongside interactive bingo rooms and a community-led experience. Slingo is also available, combining elements of slots and bingo into a single game style. The platform also features a wide selection of live casino games, including Blackjack, Roulette and live game shows, all streamed in real time for a more interactive experience. Regular promotions and in-game offers provide additional ways to take part, while safer gambling tools, including deposit limits, time-outs and self-exclusion options, are available to help players stay in control of their play. Whether you're playing slots, joining a bingo room or trying live casino games, Smooth Spins brings everything together in one simple, accessible platform.
Contact info
Suite 2, World Trade center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@smoothspins.co.uk
- smoothspins.co.uk
2.6
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Promotion
I spoken to live chat about an issue I had someone called Gina they were really helpful and polite and resolved the issue straight away.
3 July 2025
Unprompted review
Reply from Smoothspins
Hello James, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Gina. Have a great weekend ahead! :-)
Stealing data
Stealing data. They will advertise you a welcome offer with free spims on sign up then once youve enterd all your data and completed your account they ban you from promotions, after this they sell your data to 3rd party's for money which is illegal with a manipulated sign up offer.
2 July 2025
Unprompted review
Reply from Smoothspins
Hello Harvey, we're sorry to learn of your recent disappointment with our products and services. You're welcome to contact us to discuss this further, if you wish. Our e-mail address is help@smoothspins.co.uk
Avoid at all cost
Avoid at all cost. They say they have paid your winnings but they dont appear in your bank all they say is 2 to 5 days even when you tell them your bank accept fast payment.All staff lie to you just do not play on here.
27 June 2025
Unprompted review
Reply from Smoothspins
We are sorry to hear that you have not received a withdrawal, please contact help@smoothspins.co.uk for further information.
I played 750 on same game got 138 back…
I played 750 on same game got 138 back no bonus spins complete utter scam
14 June 2025
Unprompted review
Reply from Smoothspins
Hi Natalie, I am sorry to hear that you are unhappy with our site.
Unfortunately, we have no control over the outcome or bonuses within the slots games, these are all run by a random number generator, which cannot be influenced by us in any way.
You might hit the bonus on your first spin one day, then play hundreds of spins the next day without the feature hitting.
This is due to the random nature of casino games, and there is no guarantee of a feature hitting over the course of any single playing session. It’s also true that previous results hold no bearing on the next spin/round, so you could hit a feature multiple times in a session. There is no way to predict or determine when a Bonus will hit in any given session of play.
Ana was very respectful and…
Ana was very respectful and understanding to my situation, very quick reply time and happy overall
14 June 2025
Unprompted review
Reply from Smoothspins
Thank you for your kind review, Daniel! We're glad they were able to assist you with your query and will be sure to pass this on to Ana for you. Please don't hesitate to get in touch again if you should need any further assistance.
SCAM ALERT
SCAM ALERT – AVOID THIS SITE!
I don’t usually leave reviews, but this site is a straight-up scam and people need to know.
They hook you with a welcome bonus, then after you deposit and wager, they tell you you’re not eligible; hiding behind vague fine print (“paragraph 18.3”) that lets them deny bonuses for any so-called “business decision.” No real explanation, no accountability.
It’s a bait-and-switch. They take your money and shut down any complaint. All the positive reviews are fake, don’t fall for it.
Stay away and take your money somewhere honest.
12 June 2025
Unprompted review
Reply from Smoothspins
We are sorry to hear that you are dissatisfied with our site, please be advised that if you have restriction from any other brand powered under the BV Gaming Licence this would follow over to your account with us.
Promotion issue resolved very 👍quickly…
Promotion issue resolved very quickly and efficiently customer agent was very helpful and to the point 👍👍👍👍
1 June 2025
Unprompted review
Reply from Smoothspins
Thank you for your kind review, Ahmad! We're glad they were able to assist you with your query and will be sure to pass this on to the team. Please don't hesitate to get in touch again if you should need any further assistance.
This Casino is one of my new…
This Casino is one of my new favourites! Firstly I want to a say a huge thank you to Louis from on live chat as they went above and beyond to help me add a bonus to my account and was very fast at doing so! This casino is great as far as casinos go,it's easy to work, no Lagging ,super fast withdrawals and all around a 5/5*
1 June 2025
Unprompted review
Reply from Smoothspins
Thank you for your kind review, Rachel! We're glad he was able to assist you with your query and will be sure to pass this on to Louis for you. Please don't hesitate to get in touch again if you should need any further assistance.
Withdrawal processing not clear my…
Withdrawal processing not clear my withdrawal has been processed still awaiting for the status to turn completed. Not sure if this is all a scam to be honest with this company.
Should have learnt lesson from first time process is very long and you keep being told the same thing ridiculous.
24 May 2025
Unprompted review
Reply from Smoothspins
I'm sorry to hear you aren't happy with our site, if you would like us to take a further look into this for you please don't hesitate to get in contact.
Beware - don’t honour offers
Dishonest scamming site. Offered me the option to click to opt in to a welcome offer as part of the sign up process. Naturally I clicked the big green opt in button. Once I’d completed the wagering requirement, no bonus appeared on my account so I contacted customer services to be told I wasn’t eligible. I have no problem with not being eligible for an offer, I didn’t go to look for the offer, it popped up and you showed it to me! Then when I opt in, and spend more than the amount specified, suddenly not eligible! Scammers, I’d use a more reputable site like Coral or Sky Bet who actually honour offers rather than scam people
17 May 2025
Unprompted review
Reply from Smoothspins
I'm sorry to hear you aren't happy with our site, if you would like us to take a further look into this for you please don't hesitate to get in contact.
Alan was Very welcoming and very helpful
Alan was Very welcoming and very helpful
15 May 2025
Unprompted review
Reply from Smoothspins
Thank you for your kind review, Leanne! We're glad Alan was able to assist you with your query and will be sure to pass this on to him. Please don't hesitate to get in touch again if you should need any further assistance
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