Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
Company replied
I joined and played for approx. 30 mins after depositing £200 on 13th November 2025. I then opted to withdraw £732, I was then advised my account had been closed with no explanation, I have contacte... See more
Company replied
Started of fair won some lost some then last 2 weeks its become ridiculously unfair total scam. Contacted agent was told they don't control games, they dont control their own promotional games so wha... See more
Company replied
Company details
Written by the company
Smooth Spins brings together Slot Games, bingo, Slingo and live casino games in one easy-to-use platform. With over 5,000 slot games available, there’s always something new to explore, from classic favourites to the latest releases. Players can enjoy a range of bingo games, including 90, 80, 75 and 50-ball formats, alongside interactive bingo rooms and a community-led experience. Slingo is also available, combining elements of slots and bingo into a single game style. The platform also features a wide selection of live casino games, including Blackjack, Roulette and live game shows, all streamed in real time for a more interactive experience. Regular promotions and in-game offers provide additional ways to take part, while safer gambling tools, including deposit limits, time-outs and self-exclusion options, are available to help players stay in control of their play. Whether you're playing slots, joining a bingo room or trying live casino games, Smooth Spins brings everything together in one simple, accessible platform.
Contact info
Suite 2, World Trade center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@smoothspins.co.uk
- smoothspins.co.uk
2.6
Poor
99 reviews
No history of asking for reviews
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One of the best online casinos
I enjoy a flutter on the slots and table casino games and have found Smoothspins to be one of the best sites I have played at. Sign up was hassle free and I received my bonus spins as advertised without any problem. Depositing was straight forward and my first withdrawal hit my bank account within minutes.
There is a great choice of games from all the major providers and both the website / app are clean and easy to navigate.
Only very minor gripe is they don't have Who Wants To Be a Millionaire Magaways slot, one of my favourite games, despite having other games from the same provider - but there are so many games it's not really an issue
2 January 2026
Unprompted review
Reply from Smoothspins
Hi Duncan. We're happy to hear that you enjoyed your experience on our site and all our products! We appreciate your feedback regarding the missing slot game and will consider adding it in the future. Happy new year! :)
bunch of theefs do not use them…
bunch of theefs do not use them Scammers.!!!!!!
1 December 2025
Unprompted review
Reply from Smoothspins
We regret that you feel this way and apologise for the experience. Please feel free to contact us via e-mail help@smoothspins.co.uk
CUSTOMER RESPONSE - Witholding my funds - no reason provided
I have contacted your security and help email, I am still waiting.
4 Weeks - No response. This service is really bad
5 December 2025
Unprompted review
Reply from Smoothspins
Hello. We apologize for the delayed response. We appreciate your feedback and will investigate the lack of communication to improve our service. Thank you.
I had a decent welcome bonus which all…
I had a decent welcome bonus which all went fine and I even came out with a small win in pocket. Every other time I played besides that has been UNBELIEVABLY BAD. You know that they say that the slots aren't manipulated everywhere but your experience, my experience... We know what's going on. The UK gambling commission is a joke and bough and paid for years ago ...
24 November 2025
Unprompted review
Reply from Smoothspins
We appreciate you sharing your experience. We're sorry to hear that your subsequent plays haven't been as positive as your initial bonus. Sadly we have no control over game wins if you would like further details please do not hesitate to contact us via emial or chat, Thank you for your time.
SCAM
Would given 0. Plaid £80 and didn’t even receive a welcome offer. Didn’t even hit one win or bonus. Complete scam.
19 November 2025
Unprompted review
Reply from Smoothspins
We appreciate your feedback and we're sorry you didn't enjoy your experience. Please email us or visit our live chat so we can review your welcome offer issue for you . Thanks for your time.
I can honestly say this is the best…
So I had an issue with their slots being rigged and went to message them. Instead of resolving the issue they closed my account.. stay away
7 November 2025
Unprompted review
Reply from Smoothspins
We appreciate your positive feedback regarding the slot games! We're happy you enjoy the scatter and bonus features. Please do allow up to 24 hours for any withdrawal to be processed and sent out from our side, Thank you for your review.
STAY WELL AWAY OMG…
STAY WELL AWAY OMG…
Lmao for starters I opted into a promotion that said deposit £10 received £30 bonus and a 100 free spins… I deposited… didn’t receive the bonus or spins… had to chase it up… told it was expired but they credited me anyway… seems bs just looking for good rates on customer service..: anyway played the £10 I deposited and won absolutely 0 on base game not a single line hit…. Played the £30 bonus… won 20p on a £1 stake literally all it paid out of £30… so yeah don’t bother it’s laggy asf and the page crashes many times… anyway I thought I should hit a bonus in 100 free spins… nothing at all lmao they make the spins look interesting but nothing hits…
16891155
6 November 2025
Unprompted review
Reply from Smoothspins
We appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with the bonus, spins, game performance, and crashes. We'll look into these concerns to improve our services. Sadly all casino games are random number generated and we have no say over the outcome of the games.
Never paid out for me and I’ve…
Never paid out for me and I’ve deposited almost 400 quid in the last 2 months. Use different site it’s useless.
3 November 2025
Unprompted review
Reply from Smoothspins
We are sorry to hear that you are unhappy with our casino games.
All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.
Same couple of winners constantly even…
Same couple of winners constantly even with 170 players
Stay clear
1 November 2025
Unprompted review
Reply from Smoothspins
We are sorry you feel this way.
Please recognise PABLO for his…
Please recognise PABLO for his excellence in customer service. Thank you for being so polite and helpful.
29 October 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that you had such a positive experience. We appreciate you acknowledging the amazing service you received. We'll be sure to let Pablo know.
Laura was a great help and sorted my…
Laura was a great help and sorted my issue 👍
24 October 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that your issue was resolved effectively. Thank you for sharing your positive experience with us!
Another casino that is part of BV just…
Another casino that is part of BV just to make people confuse. Opened an account with them just to find out that they are literally same casino. Is not enough one casino guys under a brand you need to open another 10 linked to it?
23 October 2025
Unprompted review
Reply from Smoothspins
We appreciate you taking the time to share your experience. We're sorry to hear about your confusion regarding our casinos. We'll review your feedback to see how we can improve and avoid this in the future.
Abs disgusting company just takes your…
Abs disgusting company just takes your money and u win abs nothing!! Thought I would try this as I have used Gala and Ladbrokes who are by far outstanding compared to this bunch of complete money grabbing cowboys, I did not recieve the promotion spins for signing up or any promotions they promised even though I opted in. I am reporting them even though I know it is my choice to play on this site I have never felt this disgusted with a site they should be shut down so other poor unsuspecting people dont waste their time or money!!!!!!!!!
23 October 2025
Unprompted review
Reply from Smoothspins
I am very sorry to hear that you are unhappy with our casino games.
All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.
Furthermore, as a licensed operator, we are able to reassure customers we are fully compliant with the conditions of our license and pay-out in line with our Terms and Conditions.
To provide transparency, we have enlisted eCogra to conduct an independent audit of all bets placed on the Casino/Gaming/Slots site on a quarterly basis. This audit determines the Return To Percentage (RTP%) of all BetVictor games.
This is except for Live Casino, but all of our games are audited on a quarterly basis by a third party company.
You can find more details on our help centre
Signed up for 100 free spins wouldnt…
Signed up for 100 free spins wouldnt let me select it gave me an alternative offer for 5p spins which returned nothing then support didnt help or let me do the offer I signed up for
22 October 2025
Unprompted review
Reply from Smoothspins
We regret you had issues claiming your free spins and that support couldn't resolve it. We appreciate your feedback and will review what happened to improve our offers. Sadly if an offer has been credited and used we would be unable to then swap this for another offer.
Joined through a promotion
Joined through a promotion, that had trouble tracking. Spoke to Alan who managed to help me out, they were super helpful and very friendly. Thank you.
22 October 2025
Unprompted review
Reply from Smoothspins
We're happy to hear that the issue with the promotion tracking was resolved smoothly Angela. We appreciate your positive feedback and are so glad that our team was helpful and friendly and will pass this feedback on to Alan for you.
Absolute joke AVOUD AT ALL COST
Absolute joke AVOUD AT ALL COST
opemwd account was asked for 3 months bank statement so gave it them account came up.fullt verified but as you know when i withdrew money they all of a sudden ask for photo id proof of payment and proof of adress !! Asked livw chat for help shaei and pablo absoluteky discusted in pablo especially with the way he treated me not helping at all !!! Reported to.gamblimg commision even gamblimg commision said if wen i opemed account i was asked for bank.statents i should have been asked for photo id at that time.not at the time upon withdrawing absolute discusting behaviour even emailed them had no responce live chat is usekess coz get spoken to like your a peice if sh*t absolite big 0 star rating AVOID AVOID AVOID !!!!
22 October 2025
Unprompted review
Reply from Smoothspins
We appreciate you bringing this to our attention. We're sorry to hear about the issues you faced with the verification process and the support you received. We aim to provide a smooth experience and are concerned that this did not happen for you. We'll investigate your feedback regarding the account verification timing and the live chat interaction to improve our service.
Helped rapid :)
I thought I'd optin to a welcome bonus, I didn't correctly. Unknownly I wagered my £10 and proceded to open a ticket. Ana who tool my case was very professional and sorted me out with the promotion I messed up.
20 October 2025
Unprompted review
Reply from Smoothspins
Hi Jacob. We're glad you enjoyed your experience and appreciate you bringing this to our attention. It's great to hear that our team member was able to help you with the promotion. Thanks for your feedback, we'll be sure to notify Ana! Have a great week ahead. :)
5* Ana was amazing and very helpful…
5* Ana was amazing and very helpful with free spins, good fun app
18 October 2025
Unprompted review
Reply from Smoothspins
Thank you so much for your kind words and 5* rating, we will be sure to pass this on to Ana.
Reply from Smoothspins
Thank you so much for your kind words and 5* rating, we will be sure to pass this on to Pablo
Reply from Smoothspins
Thank you for your review! We appreciate you taking the time to leave us this positive feedback.
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