Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a issue with my spins promotion but chatted with Jim, was amazing and sorted my problem quickly
Company replied
I deposited in order to receive a bonus. I was told I was not eligible because they reviewed my account and made a business decision to not allow any bonuses. I asked for a reason, he said it was a bu... See more
Company replied
Deposited£10 played for 30 minutes account got locked pending verification , I sent all information within 5 minutes, I am still waiting for a reply its been over a week. Total scam, would avoid, any... See more
Company replied
Company details
Written by the company
Smooth Spins brings together Slot Games, bingo, Slingo and live casino games in one easy-to-use platform. With over 5,000 slot games available, there’s always something new to explore, from classic favourites to the latest releases. Players can enjoy a range of bingo games, including 90, 80, 75 and 50-ball formats, alongside interactive bingo rooms and a community-led experience. Slingo is also available, combining elements of slots and bingo into a single game style. The platform also features a wide selection of live casino games, including Blackjack, Roulette and live game shows, all streamed in real time for a more interactive experience. Regular promotions and in-game offers provide additional ways to take part, while safer gambling tools, including deposit limits, time-outs and self-exclusion options, are available to help players stay in control of their play. Whether you're playing slots, joining a bingo room or trying live casino games, Smooth Spins brings everything together in one simple, accessible platform.
Contact info
Suite 2, World Trade center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@smoothspins.co.uk
- smoothspins.co.uk
2.6
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with sign up offer
Had a problem with sign up offer, my fault really but they honoured it for me anyway as a gesture of goodwill. Very very impressed cx
8 September 2025
Unprompted review
Reply from Smoothspins
Hello Samantha, we're pleased to hear we could help out with your welcome promotion. Thank you for your lovely review, have a wonderful day ahead! :-)
Spoke to Pavol who was very helpful and…
Spoke to Pavol who was very helpful and efficient. Great customer service
8 September 2025
Unprompted review
Reply from Smoothspins
Hello Luke. We appreciate you taking the time to share your positive experience. We're happy to hear that our customer service was helpful and efficient for you. We'll be sure to pass your feedback over to Pavol, have a great day ahead! :-)
New customer account all verified…
New customer account all verified deposited took my funds still after over nearly 10 hours to receive my withdrawal funds. Say to abide with fraud checks if account verified have my details also my bank details and accepted my deposit. Disgrace time waiting for withdrawl
1 September 2025
Unprompted review
Reply from Smoothspins
Hello Robert. We appreciate you bringing this to our attention. We're sorry your withdrawal took longer than expected. We'll review the process to see how we can improve the speed of our withdrawals in future. Thanks for your patience in the matter.
Simply they let you signup and deposit…
Simply they let you signup and deposit and wagered and after they tell you you can not receive the welcome bonus offer! TOTAL SCAM
30 August 2025
Unprompted review
Reply from Smoothspins
We’re sorry to hear about your experience and appreciate you taking the time for your review. If you still need assistance, please feel free to get in contact with us via our Messaging Service on site
Reply from Smoothspins
Thank you for your great review!
Very very slow pay out I have visa fast…
Very very slow pay out I have visa fast pay and 6 hours still no payment smooth have still after 6 hours you have still not processed my payment.Im very disappointed in how slow it had been my deposit is instant but to withdrawal unfortunately has been to long of a wait and I won't be playing again because of this fact every other site I use is instant or up to one hour so why is smooth so long or a wait
18 August 2025
Unprompted review
Reply from Smoothspins
We do have fast funds, but some withdrawals are done manually and can take up to 24 hours to be fully processed our end, mainly your first withdrawal. The 24 hours is stated in our terms and conditions, we are sorry for any upset caused.
Smooth spins is a scam
Smooth spins is a scam, I have put over £200 on their site and won £10. When asked on the chat service why, it’s because I am not able to access the free daily spin. No explanation but a business decision! Hence why payouts are so low, but they were always happy for me to deposit my money!! Avoid if you don’t want to be robbed!
7 August 2025
Unprompted review
Reply from Smoothspins
We’re sorry to hear about your experience and appreciate you taking the time for your review. If you still need assistance, please feel free to get in contact with us.
Great Customer Service
I had a problem with logging in due to a typo. Had Katherine help me with changing the email and Jim helped me with logging in again after I kept getting an error pop up!
6 August 2025
Unprompted review
Reply from Smoothspins
Thank you so much for the review! We're thrilled to hear Katherine was able to help you out — we'll be sure to let her know. Have a lovely day ahead!
My account got closed will I still get…
My account got closed will I still get my withdrawal winnings
1 August 2025
Unprompted review
Reply from Smoothspins
Hi Joshua, you would need to speak with the relevant department as per your email. thank you for your review and best of luck! Have a great week ahead. :-)
Customer service was very helpful and…
Customer service was very helpful and resolved my issue without a problem.now to do my 250 free spins.... Wish me luck 🤞🙏
28 July 2025
Unprompted review
Reply from Smoothspins
Hi Louisa, we're pleased to hear we could resolve your issues, thank you for your review and best of luck! Have a great week ahead. :-)
Great customer service
Great customer service, jim resolved my issue quickly & without any problems. 😊
26 July 2025
Unprompted review
Reply from Smoothspins
Thank you for your 5* review, It is greatly appreciated, Jodie. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Great company quick rapid responses and…
Great company quick rapid responses and little wait times for withdrawals great site and a guy called Keiron helped me out on chat aswell great guy
26 July 2025
Unprompted review
Reply from Smoothspins
Thank you for your 5* review, It is greatly appreciated, Keiron. We will be sure to pass this feedback along to Keiron for you. Should you require any further assistance, please do not hesitate to contact us.
Jim gave me excellent support and…
Jim gave me excellent support and helped me aquire my welcome bonus
23 July 2025
Unprompted review
Reply from Smoothspins
Thank you for your 4* review, It is greatly appreciated, Robert. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Seems to have issues
Was thinking of joining and trying £10 then read reviews. Even the 5 star ones seem to have the same issue. Saying thanks for assistance mainky when claiming the bonus yet is advertised as deposit and get 100 spins. No good reviews on winnings, playthrough etc. So i think i will give it a miss.
21 July 2025
Unprompted review
Reply from Smoothspins
We're very sorry to learn of your disappointment from your experience with us. You're welcome to contact us by e-mail to discuss your matter further, if you wish. Our e-mail address is help@smoothspins.co.uk
If I could leave zero reviews
If I could leave zero reviews, I would. This company is a scam. Never have issues with joining casinos before. They offer me a welcome offer, 100 free spins when you spend 10 pounds. I do that and spend my money, and then they decide to ban me from offers, and refuse to give me free spins. Deceptive and the chat were useless. Please avoid and spend your money elsewhere
22 July 2025
Unprompted review
Reply from Smoothspins
We're very sorry to learn of your disappointment from your experience with us. You're welcome to contact us by e-mail to discuss your matter further, if you wish. Our e-mail address is help@smoothspins.co.uk
Reviews say a lot
The fact fake reviews are stating people are helpful tells you your 100 free spins ain’t automatically granted once requirements are met
21 July 2025
Unprompted review
Reply from Smoothspins
We're very sorry to learn of your disappointment from your experience with us. You're welcome to contact us by e-mail to discuss your matter further, if you wish. Our e-mail address is help@smoothspins.co.uk
Polite efficient and speedy assistance…
Polite efficient and speedy assistance from Jim
20 July 2025
Unprompted review
Reply from Smoothspins
Thank you for your 5* review, It is greatly appreciated, Michele. We will be sure to pass this feedback along to Jim for you. Should you require any further assistance, please do not hesitate to contact us.
Deposited the £10 for 100 free spins…
Deposited the £10 for 100 free spins offer only for it to not work ended up arguing to get it, eventually got it and won £2 off it 🤣 would NOT recommend this site
19 July 2025
Unprompted review
Reply from Smoothspins
Hello Carl, we're sorry to learn of your recent disappointment with our products and services. You're welcome to contact us to discuss this further, if you wish. Our e-mail address is help@smoothspins.co.uk
Gina was great help
Gina was great help . Quick , understanding and polite
14 July 2025
Unprompted review
Reply from Smoothspins
Hello James, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Gina. Have a great week ahead!
Reply from Smoothspins
Hello Julio, thanks for your positive review! We'll be sure to pass your feedback over to our own Pablo. Have a great Sunday! :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.