Smilewindscreens Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, polite, and friendly staff. Many people found the pricing to be very competitive, often cheaper than alternatives, and appreciated the clear communication regarding appointments and quotes. The customer service experience is frequently highlighted as exceptional, with reviewers noting the helpfulness and understanding approach of the team. People also appreciate the efficiency and speed of the service, with work often completed promptly and without issues, making the overall experience smooth and convenient.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding it to be very good and even substantially... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Screen Replacement

A great mobile service that got the job done in replacing the screen in good time, and with care.

15 March 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 1 out of 5 stars

awful reflections and glare after replacement

Initially this was meant to be a remove and refit job to fix the seals. Unfortunately, the windscreen had to be changed instead at a higher expense. I was warned this could happen so I accepted it and the new windscreen was fitted fine. However, after the fitting, I started to notice the most awful reflections and glare from incoming vehicles.

When I asked if this could be fixed a technician came over to sit in the car and say he was not sure what to say. I was asked for more pictures (I wish I could attach here) and links and explanations were sent to simply say it is normal and it is your car's dashboard.

The fact that I had no issues at all before the new screen was fitted was explained by saying that a new windscreen will have more reflections. Well, they should not be this bad.

Apparently the new windscreen is an OE, AGC Automotive, and therefore should be of good quality. It is not however the original make - Saint-Gobain Sekurit. Smile Windscreen will not do anything therefore to try and solve the issue.

They had the cheek to tell me that I don't seem to accept and grasp the facts!

28 February 2024
Unprompted review
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Reply from Smilewindscreens

The windscreen is original equipment on many vehicles including Toyota, evidence was provided regarding the quality of glass installed. We presented various pieces of written facts to explain why there was a reflection on your windscreen, along with advice to reduce the reflection. A simpler explanation may be easier to understand. You buy a brand-new car that has been highly polished, and you can see your reflection in the paintwork. After owning the car for seven years you can no longer see your reflection. New glass is highly reflective. I hope this makes clear that changing the windscreen for another make would make no difference and could in fact make the situation worse.

Rated 5 out of 5 stars

Great experience and very reliable service.

Had a really good experience and the company was very patient with me as I had to reschedule a few times. Someone came initially to fix my windscreen but couldn’t due to another issue that I had to fix first and I was not charged a call out fee. I also loved that the service was mobile and they visit you at your address because my car was un drivable due to the glass damage.

1 March 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 5 out of 5 stars

Great service and great price!

Smile were on site changing my windscreen within 24 hours of my initial phone call. The job was done well and the price was excellent. Thoroughly recommended.

21 February 2024
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Reply from Smilewindscreens

Thanks, we appreciate the review

Rated 5 out of 5 stars

Amazing service

I spoke to Jade on the phone and she was incredibly helpful and polite. And then a lovely chap called Josh came and fixed the window who was also extremely polite and helpful l. I highly recommend Smile Windscreens

17 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Excellent.

Quick and efficient, and knowledgeable.

8 February 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Josh was very competent and efficient…

Josh was very competent and efficient and knew his business.

He was a pleasant chap.

But I would have preferred to have been addressed as Mr Edwards rather than ' mate'. As I am old enough to be his grandfather.

15 January 2024
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Reply from Smilewindscreens

Thanks for the review, we appreciate it. With regret the language used by the younger generation is embedded before we employ them.

Rated 5 out of 5 stars

GREAT 5* SERVICE

I highly recommend smile windscreens. They helped me source a windscreen for my 24 year old car and supplied and fitted around my busy work day. From the first call all the way up until fitting I could not fault them and I will recommend and be using them going forward thank you 👍

22 January 2024
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Reply from Smilewindscreens

Thanks for the review, we appreciate it

Rated 5 out of 5 stars

Excellent service

Once again they were on budget and on time fast reliable service thankyou

10 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Great Service

Windscreens fitted without any issues 👍

10 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

"Exceptional Service

"Exceptional Service at Smile Windscreens!

Quick, efficient, and professional, Smile Windscreens exceeded my expectations. From easy scheduling to outstanding workmanship, they handled my windscreen replacement flawlessly. Their attention to detail and customer care is top-notch. Highly recommend for quality service at a great value!"

10 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

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