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Smilewindscreens Reviews 

193
•
TrustScore 5 out of 5

4.9

Car Repair and Maintenance
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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, polite, and friendly staff. Many people found the pricing to be very competitive, often cheaper than alternatives, and appreciated the clear communication regarding appointments and quotes. The customer service experience is frequently highlighted as exceptional, with reviewers noting the helpfulness and understanding approach of the team. People also appreciate the efficiency and speed of the service, with work often completed promptly and without issues, making the overall experience smooth and convenient.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, consistently finding it to be very good and even substantially... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied

Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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4.9

All reviews

(193)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Good price, excellent service

23 May 2024
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Reply from Smilewindscreens

Thanks for the feedback, we appreciate it

Rated 5 out of 5 stars

1st class service!

Wow, what a difference from the competition. The fitter notified us when he was on the way, carried out the work to the highest standard. Only then did we need to pay anything. They even turned up earlier than they estimated. Highly recommended.

3 June 2024
Unprompted review
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Reply from Smilewindscreens

Thanks for the review, we really appreciate it

Rated 5 out of 5 stars

Have been using this company for so…

Have been using this company for so many years to remember, always great on price fantastic service , will go nowhere elsewhere Tim and all the family are so lovely to talk to.

20 May 2024
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Reply from Smilewindscreens

Thanks Steve Roy, we appreciate the feedback. Hope you are well

Rated 5 out of 5 stars

All fine

All fine - Many thanks

1 May 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

fantastic service

fantastic service booking in was so easy and availability of appointments was great. will do definitely use again.
the technician that came out was so polite and helpful. cant recommend enough.

20 March 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

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