Sixbynico Reviews 210

While the food and front-of-house service were good, our experience was completely let down by the back-office customer service.
After raising an issue with Six, we were offered a return visit with a menu of our choice to make up for our previous experience. After a long back-and-forth over email, we were eventually advised to book directly with the restaurant and assured everything would be arranged.
I made the booking and emailed Six with the confirmation details over a week before our visit. After hearing nothing, I chased again—still no response. I then contacted the restaurant directly the day before our visit, forwarding Six’s email so they could follow it up.
Despite all of this, when we arrived, nothing had been arranged and we were required to pay in full. The entire reason for our return was based on the offer made to us, so this was incredibly frustrating and disappointing.
It’s such a shame, because the food and service on the night were good, but the poor back-office customer service has completely put us off returning. An offer was made and simply not honoured, which has left a very sour taste

Visited the Oxford Restaurant
Outstanding Experience, superb value for money, wine and cocktail menu to complement from course 5 of 10
Service and food was excellent
All staff were polite, knowledgeable and made it an extremely pleasure to dine there
Highly recommend a visit, we will definitely be back!

Had another amazing meal in Bristol. The cocktail pairing was very well put together. Each course was an explosion of flavour. The staff were all knowable and friendly. Already booked to do the 10 course tasting menu in a few weeks. Cant wait

Second time at Six by Nico for a Christmas Night in Edinburgh. The food is always expensive and not really that great for vegetarians. Also not great if you are not drinking alcohol either. The experience was made worse as I cracked and chipped my tooth on the super hard sharp candy resulting in three days of absolute pain and a very expensive emergency dental bill when I finally got to see a dentist!! Merry Christmas!!

Food was awful and odd. The staff were great but I think the whole concept was bad. Everyone in our party came out hungry and unimpressed. Not giving customers options on food and the food being like Frankenstein's monster isn't a good concept.

Check Your Bill

Went to Six by Nico in Birmingham. Two bottles of wine and another large glass added to the bill for a party of 4. Apparently it was accidentally added from the bar, however the additional drinks strangely matched those we had ordered. The staff quickly removed without question, although it all seemed very coincidental and strange.

We went to the Aberdeen restaurant to try the Nut Cracker 6 course tasting experience. The restaurant was not as glamorous as in there adverts and it was so hot. Tables were close together too. Our waitress was rather rude and moaned about her colleagues not helping her as we waiting for side dishes and drinks. So unprofessional. We decided to try the cocktails that went along with the courses as they sounded quite nice. But in reality they were disgusting! The 4 of us couldn’t even drink some which we fed back at the time. The food was underwhelming and the ‘experience’ ie food presentation didn’t happen. All 4 tarts were presented in 1 box not 1 box per person. They also run out of dry ice for some other courses. Due to the heat I had to take a break outside during meal as I felt sick. Lastly the price was ridiculous for what you got and we gave a cash tip and still a huge service fee was added to our bill without asking so we didn’t actually realise until we had left. Would not recommend as not value for money and definitely won’t be back.

Went to the Nutcracker 6 course in Bristol and the food was underwhelming. I liked 3 out of the six. Course 1 was the size of a crisp and course 6 the desert was very sickly and I had to leave most of it. We had the cocktail sharing options at £40 each and whilst the pairing is debatable the cocktails were terribly. Extremely sweet and full of syrup. This was a big mistake. I would never go again

Black Friday deal advertised. Unable to get past location on website to book.

Contacted company via post advertising the deal on socials (noted another customer messaged with same problem). Direct message was also sent whilst the deal still active to ask for help to purchase.

Company responded that the deal was now over. Requested that the deal should be honoured as this was an issue with their website & contact was made whilst still active.

Message seen by company but no response. The post advertising the deal has also been withdrawn.

Deeply disappointed with my recent visit.

I’ve eaten at Six by Nico many times and always had excellent food and service, but my recent experience in Cardiff was extremely disappointing.

One of the dishes, a liver parfait, was served frozen. When I asked the waiter if this was correct, he confirmed it wasn’t but offered no explanation, apology, or solution.

Then, in my duck ragu, I found a bone. When I pointed it out, the waiter took the dish away and later returned to tell me that the kitchen “couldn’t find it” and that, because the duck was supplied boneless, I must have been mistaken and that it was just a crispy piece of duck. It absolutely wasn’t — I even had the bone visibly placed on the side of my plate.

The most disappointing part was the dismissive attitude from the staff member, who made no attempt to acknowledge or properly address either issue. For a restaurant that prides itself on quality and consistency, this was far below the standard I’ve come to expect.

I’ve always enjoyed my visits to Six by Nico, but after this experience I’m honestly unsure whether I’ll be returning.

Was asked twice by email if I had any food allergies and had to inform them yet again when I arrived at Six in Glasgow as they were not aware of my allergy and therefore their emails are pointless. Not to mention the rude and abrupt query team leader who told us that we would not have time for coffee in spite of still having 30 minutes left of our two hour slot. I would expect a better level of service considering the cost of our meal.

My partner and I attended the Glasgow Merchant City venue for the space menu - it was a fantastic experience and the servers went above and beyond for our first time there! Would highly recommend, we have since booked again for Christmas.

Tasting menu at the Oxford restaurant. It looks like a fun concept, but its poorly executed and service was so slow I left after 2 hours having only been served 4 of the 6 tiny courses. Of the 4 I managed to try, they looked better than they tasted. Even the serving staff (although friendly) didn't seem to believe in it.

Probably the worst dining experience I’ve ever had.

I just want to say firstly that the fault is not with the servers, they definitely tried. The problem is the food.
This is presented as a fine dining tasting experience. Everything was either bland or tasted terrible.

The menu is simply trying to do too much without any actual talent being displayed in the kitchen. Food is under-seasoned and flavours don’t mix well. I left feeling sick with the horrible blend of flavours not sitting well.

Absolutely not worth the money, not worth the presentation from the servers or the restaurant itself. Truly awful. Will never go back and will be telling people that this isn’t worth it.

Also the bathrooms smelt like sewage.

Really enjoy their menus, had a secret menu a few months ago which was fantastic and generally go around three times a year. There service is always lovely and efficient as well.

My only criticism is the incessant emails, Six by Nico is a fantastic restaurant chain with excellent food, however they are not remotely exclusive enough to be sending three emails announcing every single new new menu, then adding a countdown for the new menus, then a teaser reveal and finally the actual menu.

Just too much marketing that feels pushy and pretentious at times. I can't reduce them either as they send some great one off offers, but for the love of god, tone them down and know your market.

Poorly.cold and not as it was. Very sad, looking for a refund

Initially on entering we were a bit disappointed that the menu had changed and we hadn't been informed, but WOW, what a menu was San Sebastian. Where to start.......on paper I was a bit sceptical of some of the ingredients, especially leek which I don't like. How wrong was I? I could've ate multiple portions of the leek dish, it was gorgeous and all the other dishes were amazing. We were so well looked after by the staff of the Merchant City branch, it made the night very special. Thank you

Wanting to see the restaurants, I went to their menu and I can't get rid of their advertisement, every time I open the browser, their advertisement appears.Don't open their website

Very disappointed - booked any weeks ago for Space menu (clearly advertised as that menu). Specifically picked the restaurant for that reason. Due to be going next week. Got an email last night inexplicably saying they are trialling a completely different menu (not even Space themed). Haven't replied to email and dont answer phone. Will be cancelling unless they can honour our booking.

Our waiter Timi in the Aberdeen restaurant elevated our experience to the next level. We had the 10 course tasting menu for the space theme and it was all fantastic. We cannot fault anything and the atmosphere and good vibes from our waiter was brilliant. Timi said he was from London and only worked with the restaurant for around 3 months but made a huge impact on our meal, conversation and overall evening! Great experience all round!!