Shurgard Self Storage - Poole Reviews 

Found the pricing to be very competitive. Was able to lock in a 12 month contract over the phone with ease.
Within 15 minutes had access to unit.

Easy to use App - which you have to use to access the site. Clean, plenty of trolleys on site.

The whole process at Shurgard has been great . Gina has been incredibly helpful , the unit itself is perfect , and the pricing was very competitive . The entry system is app based and easy to use as well . Highly recommend.

Very friendly and helpful team

Easy to get set up. Gina at the Poole branch was amazing and got me sorted when there was an issue with the app. She was also great showing me to the unit and explaining everything.

Having been the first time that I used a lock &store, I have to say that I was very impressed with the whole process with Shurgard. It truly made moving home stress-free on competition day and I would strongly recommend it to anyone who's moving!

Chris was very helpful getting my storage unit set up for me.

Customer id 9119574
Mr S A Spring T/A Spring Ref

I have recently rented a container from this company and at first thought them very efficient, however today I attempted to leave the premises only to find the electric gate had failed trapping myself and four other customers and there vehicles inside plus stopping countless other customers from gaining access we rang the 0800 number on the gate to be told that an engineer had been dispatched and would be with us in approximately one hour two hours and several calls later we where told the engineer was coming from the other side of the country that he would be three to three and a half hours that they couldn’t give us an accurate eta as he wasn’t contactable at four pm a security guard turned up from Southampton which is forty minutes drive away told us he had no tools that he was only security but eventually a key mysteriously turned up and he unlocked the gate to release us four and half hours later made worse by the constant lies and half truths surely if operating these gate systems it makes sense to have a local key holder to open them in case of failure !!

By all means rent from them but pray that everything works as they have not made proper provision in case of failure

Professional and personable staff an all round excellent experience.

The whole experience was really good, I could arrange everything online and in my own time, I didn’t have to find extra time to go and sit with someone going through a sales pitch, and everything was simple to understand and thorough. Overall, the experience from beginning to end has been really good, I can’t fault the service received one bit.

Easy to book with good introductory offer. Helpful staff on arrival. Only negative has been the number of emails! But better than no communication. Be aware you seem to need a app to access.

Smooth and efficient take on of the unit. Nice unit, clean and in good condition.
Friendly and helpful staff on first day.
Excellent !

really pleased with excellent customer service from Shurgard, from booking a unit online, guided tour of facility and lots of helpful advice on first visit, clean and well lit access with lots of trolleys available and super easy access via the app, will definitely use again when storage needed.

Gina and Michelle are always super helpful and get any queries or requests sorted quickly and efficiently. It's been a pleasure dealing with them.

Shurgard made storing my things super easy. The staff were helpful, the facility was clean and secure, and access was convenient. And everything was clearly explained. Would definitely use them again!

Booked a unit here a few weeks ago and had a few extra requests needing taken care of as the unit is far from home. Michelle was extremely helpful and considerate to deal with. Felt really at ease that the stuff was in good hands and it saved us a lot of inconvenience. Thank you kindly.

Michelle at the Poole store is fantastic! Genuinely helpful and friendly after a payment issue. We never felt like a nuisance and she got things sorted out. Thanks Michelle and Shurgard, you couldn't have been better

Lovely friendly staff, very clean and so easy to use. Highly recommend

Staff member was very patient showing me around. Helped me with the paperwork and ensured I was confident enough in using the app.

Simple intuitive website, very easy to use from overseas. Would certainly recommend this company for small or large storage requirements

The staff are very friendly and helpful, particularly Jennie who explained everything and showed me how to get to my storage locker. Thank you!