Shurgard Self Storage - Poole Reviews 114

TrustScore 5 out of 5

4.9

50 Willis Way, BH15 3SY Poole, GB


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See what reviewers are saying

Rated 5 out of 5 stars

If you need storage in Poole, just go straight here. Stress levels down, belongings safely stored, and customer service that actually feels human. The facility itself is spotless, super secure and... See more

Rated 5 out of 5 stars

The app access system has improved significantly as time has gone on. It is always promising when companies bother to improve their equipment. The staff are always working to keep the space clear,... See more

Rated 5 out of 5 stars

Gina at Shureguard poole was so helpful and friendly when we came to collect our key and access our storage. Many of my family and friends have recommended this place to store our stuff whilst we are... See more

Rated 5 out of 5 stars

In this day it’s very hard to find decent customer service. However it’s a pleasant surprise to deal with the staff at Shurguard ( Poole ) any issues are dealt with expeditiously and profess... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Poole

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 50 Willis Way, BH15 3SY, Poole, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing helpful staff

Amazing helpful staff. Gina and staff always welcoming and happy to help. Always supportive whenever I needed any help

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great access and really friendly staff. Made my home move way easier than it was going be.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Consistent service and improvement…

The app access system has improved significantly as time has gone on. It is always promising when companies bother to improve their equipment.
The staff are always working to keep the space clear, clean and accessible.
Friendly and smiley people.
Good units with lots of internal air flow.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Gina at Shureguard was so helpful and…

Gina at Shureguard poole was so helpful and friendly when we came to collect our key and access our storage. Many of my family and friends have recommended this place to store our stuff whilst we are between places and now I see why. Felt very welcome and assisted.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Who knew storage could be this painless?

If you need storage in Poole, just go straight here. Stress levels down, belongings safely stored, and customer service that actually feels human.
The facility itself is spotless, super secure and very easy to access, no faffing about or mystery corridors. Everything just works the way you’d hope it would!

Would absolutely recommend.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We have used Shurgard in Poole for the last year and they have been great. The storage unit is clean & tidy with lots of trolleys.
Their staff are excellent, polite & helpful and go beyond. Fabulous customer service

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Whole process was made extremely simple with Gina and Michell going the extra mile to fulfil my needs. Very knowledgeable and would highly recommend.

11 June 2026
Unprompted review

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