Medela UK Reviews 

I was so excited about this pump, as I had been using a manual pump to express milk and it was getting arduous and time consuming so, after much deliberation I chose the medela swing double pump - given all its claims.

Sadly, this pump just doesn’t work well for me, my hand manual pump allows me to express more than this electric double pump. Now, considering the price of it, I am super disappointed. I’ve tried expressing at different times, in different patterns and with adjusting the flanges into varying positions even during the expressing session and I just get dribbles. I’ve tried leaning forward, back, sideways and just normal relaxed and still the same output.

I can’t return it as once opened it cannot be returned, so now I’m stuck with a very expensive pump that I can’t use. This makes me sad and pisses me off a bit quite frankly - because there should be some kind of contingency in place from the company should it not work for a said woman in her expressing journey. Now, what am I supposed to do with a pump that I can’t use to express with?!

Can’t recommend the nursing bras enough!
I am usually a size 16/38GG.
I initially purchased the 3 pack of nursing bras 2x XL (going off of the size chart) and 1x XXL just to be safe to try in case the others were a bit snug.
They came within 24 hours!
I decided that the XXL was a better fit for me since they have 4 different fastening adjusters at the back and the straps are also adjustable so the bigger option was comfier for me.
The only ‘problem’ I’d say I had is that when contacting customer service, they don’t actually offer partial returns or exchanges so I had to return all 3 bras and repurchase in the bigger size.
I repurchased in XXL and they came again within a day. I haven’t taken them off since, they’re so comfy and supportive which I never thought I’d be able to find with a chest of my size and weight. I will definitely be wearing after I give birth and maybe even repurchase even more so I’ve got plenty!

I also never had any issues with customer service. Although I had to return the first package, the person I was dealing with (I think his name was Kyle) was helpful and quick in responding to my queries and getting my shipping label sorted to return my first package.

The swing maxi pump is great, and delivery was prompt. Unfortunately I did not receive the free gift advertised. Poor customer service when I reached out to try and resolve this.

The most comfortable nursing bra! At first I looked at the size and thought this can not be a L/XL but the material is so forgiving and comfortable. It doesn't look flattering when you have large breasts but as I only use them for the nights so it doesn't matter.

Really happy with the nursing bra I purchased, so comfortable and also very quick delivery.

This is a great breast pump!
I used the Medela Symphony in the hospital which was amazing, shortly after being discharged, I was loaned an ardo pump and it didn’t work as well as the Medela, so when it was time to get a pump for myself, naturally I went with Medela, I got the swing maxi hands free. I’m expressing even more milk and emptying my breasts in a very short time.

I have given 4 stars instead of 5 because the quantity indicators on the collection cups are not visible, they are really difficult to see especially when there is milk in the cups. If the numbers and lines were a different colour, say yellow, that would make all the difference.

All in all, I’m very pleased with my pump, and delivery took less than 48 hours. Great experience all round!

Have been waiting for delivery every day for a week, still hasn’t arrived. Asked for a review for items not received. Seems like a common experience for Medela customers - wonder if Medela need to change courier? UPS not delivering.

Absolute amazing customer service.

I purchased an hands free pump which has worked like a charm. Unfortunately the tubing started to show some moisture which happened because the cup were not completely dry when I used them. Since you cannot use the tubing if wet, I ordered a new one. This broke but they sent another one straight away. Happy with the diligence of their customer service.

As an exclusive pumper, after a lot of research and reading many reviews online, I purchased the Medela collection cups to go with my Pumpables Genie Advanced pump for on the go pumping. They arrived within a few days and were easy to set up. I'd been using the mini Medela 80ml collection bottles and flanges with the Medela Bustier and Spectra 1 pump for the first 3 months and now that I'd built up my production a bit, I wanted to move on to something a bit more convenient for on the go pumping and with larger storage volumes. They are more convenient than the sticky out tubes, although they are still quite bulky (I feel a bit like Mrs Doubtfire when I wear them 😂) and I have to adjust my nursing bra so it doesn't over stretch around the cup. I don't get quite the same volumes using the cups (maybe 60%-70% compared with the traditional bottles) so now need to top up with formula for the last couple feeds a day which is a little disappointing, however they do mean I can move around the house more easily and do chores. I have elastic nipples so potentially need to try out inserts inside the 24mm flange..?

I'm probably going to get the bigger volume Medela bottles to use with the traditional flanges and Spectra 1 pump a few times a day so I don't lose my supply (that I worked REALLY hard to build up), and ideally produce more than required to enable me to store some in the freezer for days when I'll be away from home.

I haven't yet worn the cups outside the house but will be using them over the Christmas period when I'm staying with family for slightly more discreet pumping throughout the day (but they're still quite "in your face" in my opinion).

I can't really hold my baby and snuggle close while pumping with the cups like I'd hoped as it feels like they'll slip out if place.

All in all a good option for in the go pumping however I only gave 3 stars as I don't get the same volumes which is upsetting and means I spend more precious hours pumping (and hence rinsing and washing too) throughout the day to get less volumes, and I can't cuddle my baby, but at least I'm a bit more mobile for chores.

Every day for the last week I have received a notification saying my delivery will arrive today but it still hasn't arrived. Medela are asking me to review my purchase but it's impossible when it never arrived!

I rented a breast pump from them, costs £49 for 2 weeks and then if you don’t return they charge you £49 per month. Didn’t find it suited my needs so returned it in plenty of time but the company still then charged me another £49 after I had already returned it. Called their customer service which is a joke as it’s basically a voicemail and no one ever responds to the messages you leave. I then also emailed them, got an automatic response saying they would be in touch within 72 hours but they weren’t. They stole my money, awful!
Update: they got in touch with me via email and issued a refund so I have changed my review as I am satisfied with that.

Placed order on 20th November, it still says processing, item has not been dispatched and received an email a minute ago from medela asking me to rate the recent order, how can I do that when I have no item and no status update. This is not good customer service for a company that has a good reputation, I thought I would be better off buying the product direct but I am considering cancelling the order and going elsewhere.

Delivery stated up to 4 days - placed order on 19th and it’s now the 26th and no sign of delivery! Really frustrating as I needed this for a first time mum who doesn’t have access to boots!!!

Absolutely outstanding help from Tracy who helped me at a very low time with my expressing/breastfeeding.
Thank you Tracy.

Good quality product. Exactly what I needed.

Was meant to receive mine nearly a week ago now, got an email saying it would be delivered last Friday. And still nothing, been waiting ages now

Ordering thru website’s easy.
Product’s hospital grade pump, slightly annoying with the heavy motor and vibrating.
Customer service was efficient

The multipart system is easy to clean and assemble. Easy usage however 1 part leaks and does not seal properly as per instructions

I purchased the Medela freestyle breast pump from Argos in the 6/9/24. Unfortunately had a few tech issues with the pump not pumping correctly. I contacted Medela and spoke with one of their customer service reps who was fantastic and extremely helpful. Issued a return code so I could swap the pump from Argos on the same day.
Argos were very helpful to and knew exactly what to do.
Really happy with the level of customer service and how straight forward this was, which I wasn’t expecting.
Would now definitely recommend and purchase again as a result. No quibble, lovely customer service staff who were helpful and knowledgable, brilliant product.