The product was fine, but I no longer shop at B&Q unless I can't get it anywhere else since they reneged on their price promise for TradePoint of "Always 10% cheaper". I always get 10% off everything at Wickes, and Toolstation and Screwfix are invariably cheaper and offer a quicker service. 2 stars off for that.
Staff in store are also masters at failing to make eye contact or ask if you need help. I had to search the aisles to find someone to man the paint desk to mix my paint. Another star off for that.
Once published, I took a look at it and it stated at the bottom, "Unprompted review". It wasn't. It was in response to the email B&Q sent me asking "Thanks for your recent purchase at TradePoint.
Delivering a great experience is important to us so, we'd love to hear your feedback.
If you have a moment, we'd really appreciate it if you left us a review on Trustpilot here."

I was enticed to sign up under the false pretence that I would receive £50 back if I spent £250 in the first 30 days only to find out that this was not the case. In order to get the £50 off I was required to sign up for the credit account which wasn't mentioned by the in-store rep who got me to sign up. This has led me to feeling deceived and have therefore not used the card.

I emailed TradePoint on 5th October to report damage to an item in my delivery, and I’m still waiting for a response. It’s disappointing that I’ve had no update regarding the issue.

I would expect much better customer service and a timely response when reporting a problem with an order. The lack of communication is extremely frustrating and has left me very dissatisfied with the service received.

Very poor experience overall. I hope TradePoint takes this matter seriously and responds to resolve the issue. Wouldn’t recommend.

Very efficient

Only a small purchase but the kings Lynn staff were really helpful in helping us get the correct item for the job. Thank you

Got approached by a member of staff whilst shopping. Encouraged to sign up when I told him we were upgrading our house. After signing up and looking into what we had to actually spend, completely irrelevant for us. This wasn't fully explained before taking all my personal details.

The people in the store were friendly and helpful

The checkout cashier was very polite ,friendly and helpful

Excellent service and the discount are simply amazing.

I spend over £500 a month as a trader. However l do not use BQ purely because its cheaper for me to go else where. BQ dont give an effective discount to encourage my business. I belive an old age pensioner gets more discount than a genuine trader. I don't mind that at all, but you did ask why us traders don't use you if we can help it.

I’m yet to receive my order which was made on the 4th September 2026

Cancelled order after I had paid for it with no explanation, just sent credit note

Very polite ,professional ,delivered with care.

Received help all the way through my order and delivered same day, staff were amazing.
Especially Julie on the front desk, simply the best, better than all the rest.

The gentleman on the till was extremely grumpy and said he didn’t want to be there , I had a problem with the pricing and he said he couldn’t do anything about it as that’s what the till said, so I asked to speak to another colleague he sorted it straight away, it made me feel very uncomfortable

Staff are always available and ready to help

Never had any discount for my purchases
Seems a waste of time always paid full price.

Spot to the Correct size for size replacement update. Free standing legs ensure dry feet and ventilation.

First and last time I use trade point.

I normally use Screwfix or Toolstation but as a carpenter I get 10% off trade point so I thought I would give it a shot.
Went to collect an order from B&Q Peckham and two days after I ordered it still wasn’t ready. It took 40 min and 6 members of staff to resolve and I literally had to walk them to the aisles where the items were located to pick them myself.

Waste of time. Won’t use it again.