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SelectQuote Reviews 

17,691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and genuinely patient while guiding them through complex healthcare decisions. People note that representatives take plenty of time to thoroughly explain available benefits, ensuring that individuals feel comfortable and completely well-informed about their choices. However, some reviewers were not happy with the lengthy phone calls, communication issues, and repetitive questioning required to complete the enrollment process. A few other people also felt that certain important plan limitations or unexpected network restrictions caused frustrations after signing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are exceptionally knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are very informative,... See more

Service

Customers consistently note positive experiences with service, highlighting how helpful, attentive, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful and professional the... See more

Product

Clients share ambiguous opinions on product, as some have not used it yet or are waiting to start their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa Clissold was so helpful!! She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe... See more

Company replied

Rated 5 out of 5 stars

He made me understand how much easier it would be for delivery versus driving to the pharmacy every other day sometimes 2/3 times a week. I bad with names but I believe Jarod was the name of the gent... See more

Company replied

Rated 5 out of 5 stars

Melissa Mcclaskey gave me exceptional service over the phone this afternoon. she was so patient with me even when I stutter when I speak sometimes or am a little slow to understand. she understood wha... See more

Company replied

Rated 5 out of 5 stars

I spoke with Mia for almost 2 hours and thankfully she was so nice and knowledgeable. However the company needs to fix their phone system. I swear the reason it took so long was because there's like a... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,691)

2,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The representative I spoke to was very…

The representative I spoke to was very polite and helpful and I understood everything he told me I really appreciated his hospitality

8 September 2026
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Reply from SelectQuote

We're so pleased to hear that our representative was polite and helpful, and that you appreciated their hospitality. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Excellent experience

The service was great and their very knowledgeable about the products they provided me with. Great service.

16 September 2026
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Reply from SelectQuote

We're so pleased to hear that you received great service and that our team was very knowledgeable about the products provided. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

My agent LaLa was excellent!!!

My agent LaLa was excellent!!!
She made a very complicated process
easy to understand and actually enjoyable 😉.

16 September 2026
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Reply from SelectQuote

We're thrilled to hear that your experience was so positive and that our agent made a complicated process easy and enjoyable for you! We truly appreciate your kind feedback.

Rated 5 out of 5 stars

Chuck made it great

Chuck made it great. After informing my current Medicare advantage program that I was moving 170 miles away they informed me I was going to be canceled as they didn't offer coverage in this area. Having enough on my mind Chuck went over everything and made sure I was taken care. Thanks again Chuck.

15 September 2026
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Reply from SelectQuote

We're so glad to hear that our team member provided such excellent support during your move. It's wonderful to know that we could help ease your concerns during a challenging time. We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

I had a wonderful time coming aboard…

I had a wonderful time coming aboard Mrs Bates she's a real good professional woman she deserve a great promotion

15 September 2026
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Reply from SelectQuote

We're so pleased to hear you had such a wonderful experience and that our team member was professional. Thank you for your kind words!

Rated 5 out of 5 stars

Ya Dave

The guy Dave that I taled to was wonderful and found so many other things at no cost that I could choose if the I wanted too. the best thing they offered at no extra cost that these days is worth a million

15 September 2026
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Reply from SelectQuote

We are so pleased to hear about your positive experience and that our team member was able to find valuable options for you at no additional cost. We appreciate your kind words!

Rated 5 out of 5 stars

The lady who helped me Maggie Jerez was…

The lady who helped me Maggie Jerez was so patient and nice and helped me so much you need more people like her to work with you

15 September 2026
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Reply from SelectQuote

We're so pleased to hear that our team member was patient and helpful. Thank you for sharing your wonderful feedback!

Rated 4 out of 5 stars

Agent was a tremendous helpful

Agent was a tremendous helpful. She was professional and explained everything very well and where I could understand.

15 September 2026
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Reply from SelectQuote

We're so pleased to hear that our agent was tremendously helpful, professional, and explained everything clearly for your understanding. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I had the opportunity to have very…

I had the opportunity to have very knowledgeable representives to speak to

15 September 2026
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Reply from SelectQuote

We're so pleased to hear that you had the opportunity to speak with knowledgeable representatives. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

A very thoughtful company

Everything was explained very clearly and the associate was patient

15 September 2026
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Reply from SelectQuote

We're so pleased to hear that everything was explained clearly and that our associate was patient. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Everyone's patience

Everyone's patience, compassion, support. I so very much appreciate everything you all did for me.. 🙏🙏🌹

14 September 2026
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Reply from SelectQuote

We are so touched by your kind words and are truly grateful for your appreciation. It means a great deal to us to know that our team's patience, compassion, and support made such a positive impact on you. Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

They were very helpful

They were very helpful, patient and helped me get the best plan for me.

15 September 2026
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Reply from SelectQuote

We're so pleased to hear that our team was helpful and patient in assisting you to find the best plan. Thank you for your kind feedback!

Rated 5 out of 5 stars

All to whom I spoke

All to whom I spoke, appeared to have extensive knowledge and professionalism. Those are the things that makes it easy for a complicated system of medicine.

14 September 2026
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Reply from SelectQuote

We are so pleased to hear that our team's knowledge and professionalism made your experience easier. We understand that navigating healthcare can be complex, and we strive to provide the best support possible.

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