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SelectQuote Reviews 

12,408
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,369 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally knowledgeable, polite, and helpful during every single step of the policy selection journey. People often mention that friendly representatives provide clear updates, answer all questions thoroughly, and ensure the overall service remains smooth without any pressure. Clients appreciate finding the right coverage easily while enjoying a well-organized and professional customer service experience. However, some customers also noted that response times involved delays and lengthy application processes when dealing with specific requests. A few reviewers additionally reported that getting medical records processed properly or receiving replies to important emails took much longer than anticipated.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt responses and... See more

Staff

Consumers find staff to be positive, highlighting that agents are very knowledgeable, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from beginning to end... See more

User experience

Users describe positive interactions with user experience, noting that everything goes smoothly and... See more

Response time

Clients share ambiguous opinions on response time, with some praising prompt contact and timely follow-ups.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent time and effort from beginning to end in setting up my life insurance policy! They searched for the best policy that would fit my needs. Gave needed details so I understood before choosing.... See more

Company replied

Rated 5 out of 5 stars

I called about Life Insurance, I thought it was going to be a super tedious process and the person was going to be salesy. Much to my appreciation the process was short and the person pretty much let... See more

Company replied

Rated 5 out of 5 stars

I tried other carriers and I also used to sell life insurance, so I was shocked at the deal I got with Select Quote. They got me a policy with Pacific Life and the final premium was less than what the... See more

Company replied

Rated 5 out of 5 stars

The Agent was very prompt, professional, personable, and knowledgeable. He understood what I needed and was able to get the policy I wanted. After thorough interviewing, he provided me a proposal that... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,408)

1,381 reviews in the last 12 months

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Rated 5 out of 5 stars

SelectQuote - two thumbs up.

Awesome experience so far, Don is great and offered what was best for me and my family. The process is moving rapidly and I'm happy to recommend SelectQuote. The quote I got from Don is much better than the quote my current policy company offered.
Thank you,
HM

25 August 2026
Rated 5 out of 5 stars

i was 30years of age

i was 30years of age, when i introduce my self to selectquote. you guys has been up front with me from day one. thats loyalty. thank you guys for everthing. happy as always!!!!...

18 August 2026
Rated 5 out of 5 stars

Select Quote was on top of the process

I always had communication as to where in the process things stood, starting with the quote through the insurance company's approval process. There were technical issues and select Quote assisted me and made things flow inspite of the technical issues.

21 August 2026
Rated 4 out of 5 stars

Jeremy Kilgorewas by far the star of…

Jeremy Kilgorewas by far the star of the show far exceeding expectations, he made it happen!

17 August 2026
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Reply from SelectQuote

We're so glad to hear our team member made such a positive impact and exceeded your expectations! We appreciate your kind words.

Rated 5 out of 5 stars

The ease of applying for the insurance

The ease of applying for the insurance, great customer service experience

17 August 2026
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Reply from SelectQuote

We're so happy to hear our application process was easy and that you had a great customer service experience. We truly appreciate your kind words!

Rated 1 out of 5 stars

I am a healthy person and wanted to…

I am a healthy person and wanted to secure a policy for my children's future and I was declined with no reason given.

24 August 2026
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Reply from SelectQuote

We appreciate you sharing your experience. We understand your frustration regarding the policy decline without a clear explanation, especially when you're looking to secure your children's future. We are reviewing our process to ensure better communication.

Rated 5 out of 5 stars

Fast service with multiple contact…

Fast service with multiple contact points during the policy search

15 August 2026
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Reply from SelectQuote

We're glad our team provided fast service and clear communication during your policy search. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very responsive quote

Very responsive quote, great customer service and fair pricing

22 August 2026
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Reply from SelectQuote

We're so glad to hear you appreciated our prompt quoting, excellent service, and fair pricing. Thank you for your kind words!

Rated 5 out of 5 stars

Everyone was very professional and…

Everyone was very professional and helpful and answered all my questions.

22 August 2026
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Reply from SelectQuote

We're so glad to hear our team was professional and helpful, and that we could answer all your questions. We appreciate your kind words.

Rated 3 out of 5 stars

Still waiting.

I’m still waiting to hear back.

15 August 2026
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Reply from SelectQuote

We understand your frustration regarding the delay. We are actively looking into this for you.

Rated 1 out of 5 stars

I applied on Jan 22nd and your process…

I applied on Jan 22nd and your process took 7 months and almost no one was responsible, or in charge of your processes. You caused a lot of bad will between the insured and the policy owner.

22 August 2026
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Reply from SelectQuote

We are actively reviewing our processes to prevent such delays and ensure better accountability in the future. Your feedback is invaluable as we strive to improve.

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Kept in contact thru the whole process. Returned phone calls when necessary.

22 August 2026
SelectQuote logo

Reply from SelectQuote

We're so happy to hear that you found our process easy and that we kept you informed every step of the way. We truly appreciate your positive feedback!

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