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SelectQuote Reviews 

12,408
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,369 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally knowledgeable, polite, and helpful during every single step of the policy selection journey. People often mention that friendly representatives provide clear updates, answer all questions thoroughly, and ensure the overall service remains smooth without any pressure. Clients appreciate finding the right coverage easily while enjoying a well-organized and professional customer service experience. However, some customers also noted that response times involved delays and lengthy application processes when dealing with specific requests. A few reviewers additionally reported that getting medical records processed properly or receiving replies to important emails took much longer than anticipated.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt responses and... See more

Staff

Consumers find staff to be positive, highlighting that agents are very knowledgeable, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from beginning to end... See more

User experience

Users describe positive interactions with user experience, noting that everything goes smoothly and... See more

Response time

Clients share ambiguous opinions on response time, with some praising prompt contact and timely follow-ups.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent time and effort from beginning to end in setting up my life insurance policy! They searched for the best policy that would fit my needs. Gave needed details so I understood before choosing.... See more

Company replied

Rated 5 out of 5 stars

I called about Life Insurance, I thought it was going to be a super tedious process and the person was going to be salesy. Much to my appreciation the process was short and the person pretty much let... See more

Company replied

Rated 5 out of 5 stars

I tried other carriers and I also used to sell life insurance, so I was shocked at the deal I got with Select Quote. They got me a policy with Pacific Life and the final premium was less than what the... See more

Company replied

Rated 5 out of 5 stars

The Agent was very prompt, professional, personable, and knowledgeable. He understood what I needed and was able to get the policy I wanted. After thorough interviewing, he provided me a proposal that... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,408)

1,381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They continued to stay in touch as the…

They continued to stay in touch as the process for a life insurance policy was taking place. Helped with auto sign and processing the application.

19 August 2026
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Reply from SelectQuote

We're so glad to hear we could provide consistent support throughout your life insurance application process. We appreciate your kind words!

Rated 4 out of 5 stars

Good Updates from Select Quote

The carrier was very methodical and pretty slow. While I made it clear I wasn't in a hurry, I appreciated the updates from Select Quote with status reports.

19 August 2026
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Reply from SelectQuote

We're glad to hear that our updates were helpful and appreciated, even with the slower pace. Thank you for your feedback!

Rated 5 out of 5 stars

representative was knowledgeable

representative was knowledgeable, quick service.

12 August 2026
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Reply from SelectQuote

We're so glad to hear our representative provided knowledgeable and quick service. We appreciate your positive feedback!

Rated 5 out of 5 stars

I called about Life Insurance

I called about Life Insurance, I thought it was going to be a super tedious process and the person was going to be salesy. Much to my appreciation the process was short and the person pretty much let me tell them what I felt I needed based on my family. It was a very pleasant experience as far as purchasing life insurance goes.

12 August 2026
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Reply from SelectQuote

We're so glad to hear that your experience with us for life insurance was positive and straightforward. We always aim to make the process as comfortable and personalized as possible, focusing on your family's needs. Thank you for sharing your appreciation!

Rated 5 out of 5 stars

Smooth process

It went very smoothly. I was walked through the process, and they answered all of my questions.

18 August 2026
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Reply from SelectQuote

We're thrilled to hear that the process was smooth for you and that we were able to answer all of your questions! Your positive feedback means a lot to us.

Rated 5 out of 5 stars

You guys were responsive and…

You guys were responsive and respectful, very professional.

11 August 2026
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Reply from SelectQuote

We're so happy to hear that our professionalism and responsiveness made a positive impression on you. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service and guidance from…

Excellent service and guidance from beginning to end. Wonderful experience !

10 August 2026
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Reply from SelectQuote

We're so happy to hear that our service and guidance contributed to your wonderful experience. We appreciate your kind words!

Rated 5 out of 5 stars

Within minutes of filling out info…

Within minutes of filling out info online they were calling and helping figure out the best insurance for me. Organized in home medical exam and kept me updated every step of the way!

6 August 2026
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Reply from SelectQuote

We are delighted to hear that our team was able to assist you so quickly in finding the best insurance and kept you informed throughout the process. Your positive feedback is truly appreciated!

Rated 5 out of 5 stars

I do not want

I do not want to add any words but I am doing this so the review gets posted.

11 August 2026
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Reply from SelectQuote

We appreciate you taking the time to share your feedback with us. Your input is valuable.

Rated 5 out of 5 stars

Excellent time and effort from…

Excellent time and effort from beginning to end in setting up my life insurance policy!
They searched for the best policy that would fit my needs. Gave needed details so I understood before choosing. Several phone calls were exchanged to make the whole process easier! Definite 5 stars!

18 August 2026
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Reply from SelectQuote

We're so glad to hear that our team provided excellent service in setting up your life insurance policy. It's wonderful to know that we found the best fit for your needs and that our detailed explanations and phone calls made the process easier for you. Thank you for your kind words and for recognizing our efforts!

Rated 5 out of 5 stars

Jo life ins

Very helpful and friendly

18 August 2026
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Reply from SelectQuote

We're so happy to hear that our team was helpful and friendly during your experience with us. We appreciate your kind words!

Rated 5 out of 5 stars

Smooth process

Smooth process, excellent communication

18 August 2026
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Reply from SelectQuote

We're so happy to hear that our communication and process were excellent for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

A+ Service

The SelectQuote staff was very knowledgeable, thorough and helpful. They made sure that I not only understood their role in the process but also answered any questions I had along the way. I am glad I used them to find my policy

18 August 2026
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Reply from SelectQuote

We are so glad to hear that our team was knowledgeable, thorough, and helpful throughout your policy search. We appreciate you choosing us and sharing your positive experience!

Rated 1 out of 5 stars

Slow & opaque

The whole process was slow and extremely poorly communicated

18 August 2026
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Reply from SelectQuote

We appreciate your feedback regarding the slow process and communication issues. We are reviewing our procedures to improve.

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