I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more
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Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more
Company replied
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more
Company replied
I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more
Company replied
Company details
Information provided by various external sources
Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975
Contact info
Amos Drive, DH9 7YE, Stanley, United Kingdom
- 03005000975
- info@sbstore.org
- sbstore.org
2.9
Average
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Satisfaction every time
I’ve always found the team and Smarter Buy Store very helpful and friendly. Unfortunately the items that I ordered were not in stock. But, as soon as it’s available, they’re gonna contact me to arrange delivery. This isn’t the first time I’ve purchased from these guys, and probably won’t be the last. The easy weekly or monthly payments are affordable and convenient too 😜
14 July 2022
Reply from Smarterbuys Store
Thank you for the fabulous review Mr Hawkins, its much appreciated.
Kind regards
Vicky
Reply from Smarterbuys Store
Hello Nichola
Thank you for the fantastic 5* review, and I hope you enjoy using your purchase.
Kind regards
Vicky
Excellent service very friendly I would…
Excellent service very friendly I would give smarterbuys 100 percent
1 June 2022
Reply from Smarterbuys Store
Thank you for the fabulous 5* review, Theresa, its much appreciated.
Its good to hear when we get it right.
Kind regards
Vicky
I can't believe how quick and easy the…
I can't believe how quick and easy the process was from picking a product to delivery less than a week. Very happy
31 May 2022
Reply from Smarterbuys Store
Thanks so much for the great 5* review, Deborah!
It's much appreciated by me and the team, they were really happy to hear your feedback.
thanks again
Vicky
Very nice people that where very…
Very nice people that where very professional but also friendly and put me at ease . They help me with the process at every stage by guiding with confidence and ease and put me very like a friend
19 May 2022
Reply from Smarterbuys Store
Hi Ian
Thanks so much for the lovely 5* review, its good to know when we get things right.
regards
Vicky
excellent service friendly helpful…
excellent service friendly helpful staff Nicola and Adam have great customer service
16 May 2022
Reply from Smarterbuys Store
Hi Natalie
Thanks so much for great 5* review.
Nicola and Adam were really happy to hear that you had a good experience with us.
Regards
Vicky
Fantastic service
3 May 2022
Reply from Smarterbuys Store
Good morning, Natasha
Thank you for the great 5* review, its good to know when we get it right, and much appreciated that you take the time to give us feedback.
regards
Vicky
Always my go to place when needing…
Always my go to place when needing anything big and expensive. Staff are always friendly and will go above and beyond to help you without fail.
2 May 2022
Reply from Smarterbuys Store
Hi Sammy
Its a pleasure to be of service to you, and thank you for your 5* review. Its always good to hear when we get it right! Thanks again
regards
Vicky
Service is very good and staff make u…
Service is very good and staff make u important wen applying for goods
28 April 2022
Reply from Smarterbuys Store
Thank you for the great 5* review Jeffrey.
I'm so pleased you had a good experience with us. The team were happy to hear how you felt and wanted to say "thank you" too.
Regards
Vicky
Great thanks
18 April 2022
Reply from Smarterbuys Store
Thank you for the great 5* review!
Its good to know when we get things right
regards
Vicky
excellent for money
15 April 2022
Reply from Smarterbuys Store
Hi Joan
Thanks a lot for your great 5* review, we try our best to give good value with our products, especially when the cost of living is going up. Thanks again
regards
Vicky
Lovely staff ,great customer service,id…
Lovely staff ,great customer service,id recommend this company for there prices & reliability xx
10 April 2022
Reply from Smarterbuys Store
Hello Helen
Thank you so much for the 5* review, its great to hear when we get it right!
I've told the team about your review, as I do with all of them, and they are very happy to hear you've had a good experience with us.
Regards
Vicky
I never heard anything back from them
9 April 2022
Reply from Smarterbuys Store
Hi Gilly
Thanks for getting back in touch with this feedback. I'm sorry you haven't had any word from us.
I can only give general information on this public forum about our usual procedure to speak by phone, then send emails at further stages, then a further phone call. I'm so sorry that this clearly hasn't worked as it should in your case.
Please call Joe or Adam if there is anything you'd like to discuss, on 0300 500 0975.
Regards
Vicky
I have been sent a email of my cooker I…
I have been sent a email of my cooker I have? I applied on Monday and haven’t hurd anything since ? At all ? So I have no cooker still and the promise from the man on Monday of someone calling that day or the next ..... Nothing hope you record your calls so you can listen. So of course my score isn’t good very disappointing
7 April 2022
Reply from Smarterbuys Store
Hi Dawn
I'm very sorry to hear that you haven't been kept informed throughout your journey with us. Thank you for this feedback and I'm checking now, on our site, to put right what has gone wrong.
We usually send emails at each stage of the process, to keep people informed at every stage, but clearly haven't this time. Sometimes emails will drop into "junk" folders as our email is info@sbstore.org, but I apologise sincerely that you have not received our emails.
Thanks again for the feedback, Dawn, because I would not have known there was a problem on our side if you had not been in touch.
Regards
Vicky
Rubbish no communication and prices are…
Rubbish no communication and prices are very high
23 March 2022
Reply from Smarterbuys Store
Hi Ian
Thanks for taking the time to get back in touch.
We usually speak by phone then send emails, but these must not have reached you and I'm sorry about that.
Our prices are benchmarked against other retailers and a breakdown of the Total Payable is clearly identified on every product. For kitchen goods, installation and removal of the old product is included. I don't know what product you were considering but this might help with why you think our prices are high.
I'm very sorry we didn't communicate well with you, as we should have.
regards
Vicky
Great service
Great service, kept in touch through every step and helpful with any questions I have had
19 March 2022
Reply from Smarterbuys Store
Thanks for the great 5* review Lisamarie,
It's much appreciated that you've taken the time to send us this feedback and the team were happy to hear they helped.
Regards
Vicky
As always professional
As always professional. Nicola and Adam are an asset to ur company 😁
15 March 2022
Reply from Smarterbuys Store
Hi Jeanne
Thanks so much for the lovely 5* review. I've told Nicola and Adam and they say thank you too.
This earns them a piece of corned beef pie!
Regards and thanks again
Vicky
Don't go here they r awful
Don't go here they question u about every detail of ur credit file asking why and how. I would not go here at all they make u feel very unwelcome
13 March 2022
Reply from Smarterbuys Store
Hi Sue
I'm really sorry we made you feel that way, that wasn't our intention, and we shouldn't have made you feel unwelcome.
Thank you for giving this feedback it is really useful to us because it means we can make changes here. If you need more information from us please call Joe or Adam on 0300 500 0975. No customer should be made to feel unwelcome and we should have behaved better. Thanks for letting us know.
Regards
Vicky
Reply from Smarterbuys Store
Hi Dianne
Thanks for taking the time to get in touch. I'm really sorry we couldn't help this time, but if you give it 6 months and apply again I hope we can help then.
Regards
Vicky
The staff were great helped me through…
The staff were great helped me through everything step by step and very friendly and supportive used this store for many years and always been welcoming and helpful every time
3 March 2022
Reply from Smarterbuys Store
Thank you for the great review, Jane!
The team and I are really happy to be able to help and hope you'll love your purchase. Its always great to have this kind of feedback.
Thanks again
Regards
Vicky
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