I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more
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Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more
Company replied
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more
Company replied
I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more
Company replied
Company details
Information provided by various external sources
Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975
Contact info
Amos Drive, DH9 7YE, Stanley, United Kingdom
- 03005000975
- info@sbstore.org
- sbstore.org
2.9
Average
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smarter and brighter
Easy to choose and find items you need. Good communication and frequent updates . A Great community asset for the North East.
1 March 2023
Order was put on hold and haven’t had a…
Order was put on hold and haven’t had a response from emails to online chat
23 February 2023
I placed an order said someone would…
I placed an order said someone would phone ive tried 3 times
2 February 2023
As I have never had no problem with…
As I have never had no problem with smarterbuy and the experience of the staff is fantastic so I wud give them 5Stars
5 February 2023
Applied ages ago still on hold
19 January 2023
Always been a good company to deal with
25 January 2023
Brilliant company to be with
Costume service is brilliant and totally understand if things change always willing to help in any way
9 January 2023
I have asked for certain things now…
I have asked for certain things now I've a cooker a bed or something else and not got any form of reply yes I have a IVA but I was told by a member of smaterbuts I have to wait for 6 months then I can definitely apply but I think everyone I have asked they have seen it and swiped it off
19 October 2022
Excellent service
24 November 2022
Its really good website lovely
19 October 2022
Well I can't give a review because I…
Well I can't give a review because I haven't had anything of you yet Im still waiting for when I can, thanks
5 October 2022
Was helpful and understanding
15 September 2022
I haven’t heard back about my…
I haven’t heard back about my application. Have tried to call multiple times and still have not heard back.
3 September 2022
Brilliant company
I love smarter buy the service both face to face or on phone is why I keep coming back.
3 December 2021
Unprompted review
Great product at reasonable price and…
Great product at reasonable price and on weekly payment
16 August 2022
I'm an existing customer for nearly 3…
I'm an existing customer for nearly 3 years now and always been happy with smartbuyers store :)
10 August 2022
Reply from Smarterbuys Store
Hi Damian,
Thank you so much for the great 5* review. Its good to hear that you are happy with us :)
kind regards
Vicky
Reply from Smarterbuys Store
Hi Denise
Thanks a lot for the great review, its much appreciated.
regards
Vicky
Terrible customer Services or lack…
Terrible customer Services or lack thereof, I placed an order two weeks ago, no one answers their phones, emails, really bad first impressions
4 August 2022
Reply from Smarterbuys Store
Hi Antony
Thanks for taking the time to review, and I'm very sorry you've had a bad experience trying to contact us. We're really low on staff just now, so I'm sorry to say there will be others who feel the same way.
Please contact us by email at nicola@sbstore.org and we will get back to you as soon as possible.
Kind regards
Vicky
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