Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
Company replied
Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
Company replied
I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
Company replied
Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice easy collection
Nice easy collection, just remember id and payment, staff were polite and happy which always helps
3 September 2026
Reply from Sainsbury's Travel money
Hi Kevin,
We're delighted to hear that you found the collection process easy and that our colleagues were polite and happy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Sainsbury rate the best, only online now unlike before.
Back in the day Thomas Cook offered the best exchanges, M&S and the Post Office for a while then came Sainsburys who in recent years have taken the crown. The best in person with Nectar matched their online rate. But no-more. Only online 4 euro cents more per £ same day. So home and returned for it the next day. I am told new owners, tighter rules. Still recommend but beware.
5 September 2026
Reply from Sainsbury's Travel money
Hi David,
Thank you for your review and for your continued support over the years. We're delighted to hear you'd still recommend us and appreciate your feedback on our exchange rates. We understand your disappointment and are sorry the in store rate wasn't as competitive as you'd hoped. Your comments are valuable and will be shared with the relevant team. We hope to welcome you again soon.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
We're happy to hear that your money was ready on time. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Dave,
We're delighted to hear that your collection was quick and easy. Thank you for your positive feedback; we truly appreciate it. We hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online
Ready to collect when requested
I Just objected to having to pay for an envelope.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We appreciate your positive feedback on our online ordering and collection process. We understand your disappointment with the envelope charge.
The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers.
Thank you,
Sainsbury's Travel money Customer team
Great communication,quick…
Great communication,quick delivery,staff member was very good
5 September 2026
Reply from Sainsbury's Travel money
Hi Lorraine,
We're delighted to hear that you experienced great communication and quick delivery. We're also pleased that you found our colleague very good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Felt like i had done something wrong as…
Felt like i had done something wrong as used Saturday then Monday made to look and feel like a criminal
5 September 2026
Reply from Sainsbury's Travel money
Hi Paul,
Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable. Our colleagues need to carry out security and verification checks to help protect our customers, but we appreciate that these should always be handled professionally and respectfully. We'll share your comments with the relevant team for review.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and collect very good…
Easy to order and collect very good exchange rate
5 September 2026
Reply from Sainsbury's Travel money
Hi Diane,
We're delighted to hear that you found our ordering and collection process easy, and that you were pleased with our exchange rate. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Fast, efficient service
Easy online reservation of my Euros and quick response to tell me they were ready for collection. Staff were very helpful when picking my money up. Fast, efficient service
29 August 2026
Reply from Sainsbury's Travel money
Hi Jason,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The ordering and collection was a very…
The ordering and collection was a very simple process. Very friendly staff upon collection.
5 September 2026
Reply from Sainsbury's Travel money
Hi Sarah,
We're delighted to hear that you found the ordering and collection process simple, and that our colleagues were very friendly during your visit. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
easy cost effective euro purchases at Sainsbury’s
On line ordering easy and staff very friendly on collection at hazel grove
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online ordering process easy and that our colleagues at Hazel Grove were friendly during your collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The young Receptionist was very helpful…
The young Receptionist was very helpful and friendly.
24 August 2026
Reply from Sainsbury's Travel money
Hi Jacqueline,
We're delighted to hear that you found our colleague to be very helpful and friendly. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Chasing for feedback before you’ve…
Chasing for feedback before you’ve completed anything
5 September 2026
Reply from Sainsbury's Travel money
Hi Chris,
Thank you for your feedback. We're sorry to hear this was your experience. Customer feedback is important to us, and we understand it can be frustrating to receive a review request before your journey with us feels complete.
We hope everything goes smoothly when you collect your travel money.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Matthew,
We're truly happy to hear our team provided such excellent assistance. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Very fast and efficient very pleased 👍🏻
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our service to be very fast and efficient. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
As it said on the tin
29 August 2026
Reply from Sainsbury's Travel money
Hi,
We are glad to hear we met your expectations. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Robert,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
I ordered my euros on Friday night to…
I ordered my euros on Friday night to pick up Saturday. I got confirmation of my order. then Saturday morning got a text to say I could collect them. there was no queue at the counter staff were pleasant and efficient.
4 September 2026
Reply from Sainsbury's Travel money
Hi Janet,
We're delighted to hear that your euro order was confirmed and ready for collection so promptly. It's wonderful that you found our colleagues pleasant and efficient, and that there was no queue.
Thank you,
Sainsbury's Travel money Customer team
Good foreign exchange service.
Ordered currency online and collected in store(Cameron Toll, Edinburgh) the next day. Good service.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that ordering your currency online and collecting it at our Cameron Toll store was a good experience. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Peter,
We're delighted to hear that you found our website easy to use and that your money was available sooner than you expected. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.