Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
Company replied
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Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
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Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
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perfect
everything was easy to understand and no problems collecting
the staff were very nice and helpfull and got a very good exchange rate
4 September 2026
May use AI-assist with repliesRead more
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Ordered on Sunday to collect Wed…
Ordered on Sunday to collect Wed online. Got a phone call from local store to say they only order Tuesday & Thurs so currency wouldn’t be in until Thursday. Luckily I don’t travel until Friday but I requested wed as I work full time and the store exchange closes at 6.30 now I have to get out of work on Thursday to go and collect
6 September 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your review. We're sorry that your collection date had to be changed and appreciate how inconvenient this was, especially around your work commitments. While we're pleased the currency arrived in time for your trip, we understand the additional effort this caused and will share your feedback with the relevant team to help improve the collection experience for our customers.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Easy to order money online
Easy to order money online. Quick and easy to pick up money in local store. Very competitive rate
6 September 2026
i received a good rate for my money
i received a good rate for my money. The cashier was a little brusque however, but I guess he has a job to do, and needs to be vigilant in case there are issues.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your review. We're pleased to hear you received a good rate and were happy with the overall service. We're sorry if our colleague came across as brusque during your visit. While our teams do need to carry out checks to help keep transactions safe and secure, we always aim to provide a friendly and welcoming experience. We appreciate your feedback and will share it with the relevant team.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online and collect in…
Easy to order online and collect in store just a bit taken by suprise when they said it was 25p for a cardboard wallet.
6 September 2026
Reply from Sainsbury's Travel money
Hi Stuart,
Thank you for your review. We're pleased to hear that you found it easy to order online and collect in store. We're sorry the 25p wallet charge came as a surprise. This is part of a nationwide scheme to help reduce our paper usage. The charge covers the cost of the wallet, and 40% of it is donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Very fast and easy to buy and collect
Very fast and easy to buy and collect.
Also super friendly service at the counter.
3 September 2026
Reply from Sainsbury's Travel money
Hi Kirsty,
We're delighted to hear that your purchase and collection were fast and easy. We're also pleased that you experienced super friendly service from our colleagues. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Decent service
Decent service, shame there weren’t smaller denominations of Indonesian Rupiah. Straightforward handover process though.
30 August 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your review. We're pleased to hear that the collection process was straightforward and that you were happy with the service. We're sorry we couldn't provide smaller denominations of Indonesian Rupiah on this occasion. Denominations are subject to availability, but we appreciate your feedback and will share it with the relevant team. We hope you have a fantastic trip.
Thank you,
Sainsbury's Travel money Customer team
Great experience
The exchange rate was good, the ordering process was easy enough, and the person who looked after me in the shop when I collected my order was really friendly.
7 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our exchange rate competitive and the ordering process easy. We're also pleased that our colleague in the shop was really friendly when you collected your order.
Thank you,
Sainsbury's Travel money Customer team
Excellent all round
I found this whole transaction extremely smooth. Ordering for branch collection online was easy. The cashier was top notch and my currency was already sorted for me on arrival with an excellent variation of notes.
4 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted you found the entire transaction extremely smooth, from easy online ordering for branch collection to the excellent service from our colleague. We're especially pleased your currency was sorted with a great variety of notes.
Thank you,
Sainsbury's Travel money Customer team
Really helpful and quick
6 September 2026
Reply from Sainsbury's Travel money
Hi Carole,
We're glad to hear that our service was helpful and efficient for you. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Quick, Easy & Convenient!
Very easy to order online & collect from Sainsbury’s in-store Travel Money bureau at Crayford. Very helpful staff member at the bureau gave us a good assortment of different value € notes. Nectar card online conversion rate was competitive too, especially if ordering anything over £600.00 worth of Euros.
5 September 2026
Reply from Sainsbury's Travel money
Hi,
We are delighted to hear about your positive experience with our online ordering and in store collection service at the Crayford bureau. It's wonderful to know our team provided helpful assistance with your euro notes and that you found our Nectar Prices rate competitive. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Timothy,
We're so glad to hear our team member provided you with such a pleasant and informative experience. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Great service
Great service, money given in the denominations requested. I always use them for holiday money.
14 August 2026
Reply from Sainsbury's Travel money
Hi Diana,
We're so glad to hear you consistently choose us for your holiday money and appreciate our service and denomination options.
Thank you,
Sainsbury's Travel money Customer team
Very pleasant member of staff
4 September 2026
Reply from Sainsbury's Travel money
Hi,
We're glad to hear our team provided a pleasant experience. Thank you for sharing your positive feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online & quick pick up in…
Easy to order online & quick pick up in store
5 September 2026
Reply from Sainsbury's Travel money
Hi Carl,
We're happy to hear that your online ordering and in store pickup experience was easy and quick. We appreciate your feedback.
Thank you,
Sainsbury's Travel money Customer team
I ordered my euros and within 1hr they…
I ordered my euros and within 1hr they were ready to collect. Brilliant service. The lady on the desk was very nice. Excellent service would definately use again and recommend to friends especially using nectar card as well
30 August 2026
Reply from Sainsbury's Travel money
Hi Nicola,
We're so happy to hear that your euro order was ready for collection so quickly and that you found our service brilliant. We're especially pleased that our colleague provided excellent assistance. We truly appreciate your kind words and recommendation, and we're glad you found value in using your Nectar card with us. We look forward to welcoming you back.
Thank you,
Sainsbury's Travel money Customer team
Good and quick service
6 September 2026
Reply from Sainsbury's Travel money
Hi Roger,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
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