I severely burnt myself two days ago. I used the burnstop dressing immediately after running cold water on my arm (we live remotely, if Id been near a hospital I would have gone, it is that bad). With... See more
Company replied
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Website was easy to navigate. My order turned up faster than expected. I had a query with my order and the expiry date on the items and the person on the phone explained it very clearly. Cannot fau... See more
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Have used this company many times, always a good experience. This time I did not amend the change in delivery address, resulting in package going to incorrect building, Sarah De-Silva went over and ab... See more
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Bought the medium sized first aid kit. Good value for money and high quality box. Only feedback is I wish they did a food manufacturing first aid kit which included metal detectable plasters as we had... See more
Company replied
Company details
- First Aid Station
- Hospital Equipment and Supplies Store
- Medical Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
About Safety First Aid
Written by the company
We are the no.1 place to go for first aid kits and supplies and the UK's biggest manufacturer! Shop from a range of over 1,000 first aid products now!
First aid kits
Sports first aid kits
Dressings & wound care
First aid supplies
Defibrillators & resuscitation
Eye care
Burn care
Biohazard & hygiene
Medical
Health & safety
Fire safety
First aid & safety posters & signs
Miscellaneous products & spares
Safety First Aid is a product sales division of Safety First Aid Group Ltd, a family company established in 1959, with offices and a warehouse in Hertfordshire.
We have over 60 years of experience and industry knowledge, with a dedicated team of product experts and sales specialists and our product kits are assembled in the UK.
Our business is conducted in accordance with EN ISO 13485:2016, MDR, MDD and MHRA.
Contact info
Avenue One, SG6 2WW, Letchworth Garden City, United Kingdom
- 0208 202 7447
- sales@safetyfirstaid.co.uk
- safetyfirstaid.co.uk
4.7
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect items suggested.
Hi. I ordered the wall holders, that you suggested that I may wish to order along with the 4 first aid kits that were already in my basket, and I also ordered 4 first aid wall stickers (that you also suggested that I may wish to buy with my other purchases).
Unfortunately, the wall holders appear to be the wrong ones, they do not hold the first aid kits in place.
I emailed yesterday detailing that we appear to have the wrong ones (not yet heard back).
7 August 2025
Reply from Safety First Aid
Thank you for taking the time to leave your feedback Jane, and I’m really sorry for the inconvenience and frustration this has caused. We never want our customers to feel stuck with something that doesn’t work as expected, and I completely understand how disappointing it must be when the kits and wall brackets don’t seem to fit.
Our Customer Service Team have now been in touch with you directly to explain how the wall brackets are designed to secure the kits, by placing the bottom of the case into the bracket first, then pushing the top in until it clicks into place. This will hold the kit firmly.
If you’ve already tried this and it’s still not working, we absolutely want to put things right for you. Please feel free to reply to the Customer Service Team’s email so we can discuss the next step quickly and get this resolved to your satisfaction.
We truly appreciate your patience and for bringing this to our attention, it helps us improve.
Excellent service
6 August 2025
Reply from Safety First Aid
Thank you so much for your kind words Claire. We’re thrilled to hear you had an excellent experience with our service. If you ever need anything else, we’re here to help!
Great Company
Have used this company many times, always a good experience. This time I did not amend the change in delivery address, resulting in package going to incorrect building, Sarah De-Silva went over and above to help me locate our package. Good result package now with us.
4 August 2025
Reply from Safety First Aid
Thank you so much for your kind words and for being such a loyal customer over the years Debbie, it truly means a lot to us! We’re so pleased to hear Sarah was able to go the extra mile to help track down your package and get it safely to you. She’ll be delighted to know her efforts made a difference.
We look forward to serving you again in the future, hopefully with the delivery going to the right building on the first try next time!
Good website
Good website, with lots of information and products. Easy to order. Quick delivery.
8 July 2025
Reply from Safety First Aid
Thank you for taking the time to review our website and service.
Excellent products on time
Excellent products supplied really quickly at a good value price.
2 July 2025
Reply from Safety First Aid
Thank you for your review and rating John
Reply from Safety First Aid
Thank you for your review Steve.
Reply from Safety First Aid
Thank you for your review.
Reply from Safety First Aid
Thank you for taking the time to leave a review.
Excellent service
Excellent service. Got exactly what I ordered. Well packaged and on time. Really cheap price. Really happy, will gladly use them again
2 June 2025
Reply from Safety First Aid
Thank you for your review Mr Brown.
Quick delivery good packaging so…
Quick delivery good packaging so everything arrived in one peace :)
2 June 2025
Reply from Safety First Aid
Thanks for the review James.
Order completed with correct items…
Order completed with correct items packaged and delivered very promptly.
30 May 2025
Reply from Safety First Aid
Thank you for taking the time to leave this review Peter.
Reply from Safety First Aid
Hi Andrew. This review request would have been prompted by your recent product purchase with us at safetyfirstaid.co.uk. I can only assume you had first aid training recently as well (maybe with our sister brand Safety First Aid Training at firstaidtraining.co.uk) and have possibly confused the two.
Reply from Safety First Aid
Thank you for taking the time to review your purchase.
Reply from Safety First Aid
Thank you for your review Brian.
Reply from Safety First Aid
Thank you for your review Colin.
loved the product and arrived quickly!
14 April 2025
Reply from Safety First Aid
Thank you for taking the time to review our product and service.
Reply from Safety First Aid
Thank you for taking the time to leave your review Mrs Kelly.
Good quality
Bought the medium sized first aid kit. Good value for money and high quality box. Only feedback is I wish they did a food manufacturing first aid kit which included metal detectable plasters as we had to buy them seperately.
10 March 2025
Reply from Safety First Aid
Thank you for sharing your feedback. We will forward your comments to our purchasing team for review and hope this is something we can offer in the future.
Very good service
Very good service. The couriers let them down unfortunately but it seems to be the same with all of them these days including Amazon.
3 February 2025
Always have what I am looking for and…
Always have what I am looking for and the prices are always reasonable. Fast Delivery
30 January 2025
Reply from Safety First Aid
Thanks you for your review Natasha. Hope to see you again soon.
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