Treat Discreet Reviews 90

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and supportive, often highlighting their helpfulness and attentiveness during consultations. The service is frequently described as excellent, efficient, and seamless, with many appreciating the smooth process and the personalized approach. People also commend the prompt and reliable delivery service, noting that orders arrive on time. However, some customers expressed dissatisfaction with aspects of the ordering process, particularly regarding delivery charges and the necessity of repeated consultations despite no changes in medical records. A few people also mentioned difficulties in arranging appointments and delays in dispatch, which was frustrating given the cost of next-day delivery.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently highlight the... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, professional, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the prompt and... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness,... See more

Order

Users describe ambiguous interactions with order. Some customers appreciate the quick processing of orders... See more

Based on these reviews

Rated 5 out of 5 stars

Great service. Regular, 4 weekly consultations with the same pharmacist, important for continuity and keeping check on my progress, any issues/side effects etc. Delivery always prompt and on time. My... See more

Rated 5 out of 5 stars

The treat discreet consultants are so very supportive and approachable. I missed my consultation this week due to illness (not related to mounjaro),and the team were very supportive of this and rea... See more

Company replied

Rated 5 out of 5 stars

I have been using Treat Discreet for a few months now and they have always been very professional, friendly and attentive. I always feel in safe hands and reassured.

Company replied

Rated 5 out of 5 stars

Really efficient and informative consultants. Only problem is delivery is £11.50 and cannot be taken off order, have to wait for a refund. I have mine delivered to chemist so I can avoid delivery cha... See more

Company replied


Company details

  1. Online Pharmacy
  2. Medical Clinic
  3. Online Prescription Medication Vendor
  4. Travel Clinic
  5. Weight Loss Service

Written by the company

Treat Discreet makes healthcare simple, accessible, and stress-free. Part of the trusted Cohens Chemist Group, we offer expert clinical care with the ease of an online service. Our UK-registered prescribers provide medically approved weight loss treatments through a secure consultation, with discreet home delivery. We prioritise privacy, safety, and expert support every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

very prompt service and excellent…

very prompt service and excellent delivery

31 March 2026
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

Straightforward and reasonably priced

Easy to book required video appt, straightforward process, reasonable prices and shipping reliably next day/within 48h.

16 March 2026
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

Excellent sevice

2 March 2026
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

Easy to deal with and well packaged

Easy to deal with and well packaged

15 January 2026
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Reply from Treat Discreet

Thank you for your lovely words! We're proud to hear you found our team helpful and professional. We’re always here to make sure you feel supported and cared for every step of the way 💙

Rated 5 out of 5 stars

Everything runs smoothly

Everything runs smoothly

16 February 2026
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

Professional and reassuring

I have been using Treat Discreet for a few months now and they have always been very professional, friendly and attentive. I always feel in safe hands and reassured.

8 January 2026
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

Professional Service

A fantastic service again

13 January 2026
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

Amazing professional …

Amazing professional service,friendly,helpful and supportive

17 December 2025
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Reply from Treat Discreet

Thank you for your lovely words! We're proud to hear you found our team helpful and professional. We’re always here to make sure you feel supported and cared for every step of the way 💙

Rated 5 out of 5 stars

Would recommend

Thorough consultation, not rushed. Quick processing of order

23 October 2025
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Reply from Treat Discreet

Thank you for sharing your experience! We’re so glad the consultation was clear and helpful, and that you felt reassured throughout. If you ever have any questions or need anything, just reach out — we’re always here 💙

Rated 5 out of 5 stars

Genuine company very professional would…

Genuine company very professional would not allow me to purchase any products until I spoke to my doctor

23 October 2025
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Reply from Treat Discreet

Thank you for your lovely words! We're proud to hear you found our team helpful and professional. We’re always here to make sure you feel supported and cared for every step of the way 💙

Rated 5 out of 5 stars

Great service

Great service
Consultation friendly and they listen and help with any issues you may have and give great advice

30 September 2025
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 5 out of 5 stars

I have been purchasing treatment from…

I have been purchasing treatment from Treat Discret this year and have had good experiences with the process and the clinicians. On one occasion I had to cancel the order and wait to seek further medical advice. The team here canceled the order and refunded me with no issue. Very grateful, especially as the price increase of late meant the amount spent was significant.

8 September 2025
Rated 5 out of 5 stars

Really happy

After mulling it over for a long time, I finally decided to start a weight loss programme with Treat Discreet (the online arm of Cohens Chemist). The online information was very clear and helpful. Each month, before they despatch my order, Treat Discreet conducts an online, face-to-face consultation with me to see how things are going and to ensure that the medication is still appropriate for me. So far, things are going exceptionally well, and I feel very well supported by the Treat Discreet staff. I have been immensely impressed by the care with which the products have been packaged and mailed to me, and by the clear, helpful instructions for use. The only thing that was unclear online was guidance on how to go about ordering my second month's worth of the product; however, the company responded very quickly to my emailed enquiry. In summary, I am really impressed with my dealing with this company so far.

2 September 2025
Rated 5 out of 5 stars

The presenter on the video link was very…knowledgeable

The presenter on video link was very well briefed and was knowledgeable

14 August 2025
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

Rated 4 out of 5 stars

Swift and professional

Swift and professional, with a range of options available.

8 September 2025
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Reply from Treat Discreet

Thank you so much for your kind words! We're so pleased to hear you had a smooth experience and felt supported throughout. That’s exactly what we aim for. If you ever need anything, we're always here for you 💙

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