A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... See more
Company replied
We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely... See more
Company replied
We have just implemented Peoplsafes Lone Working Device within our business. We are still currently in our teething stages, but the help and support we have received from Tessa Western during the onbo... See more
Company replied
Company details
About Peoplesafe
Written by the company
Protect your people
Wherever. Whenever.
Peoplesafe is the largest provider of personal safety technology, specialising in:
Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.
Peoplesafe protects over 375,000 employees
Our service provides support for staff working without supervision and gives them the ability to call for help.
It’s an effective control measure to mitigate the risks faced by someone working by themselves.
If you’re looking to protect your people, get a quote or request more information .
Contact info
Emerald House, East St,, KT17 1HS, Epsom, United Kingdom
- 0800 990 3562
- customer.support@peoplesafe.co.uk
- peoplesafe.co.uk
Protection you can count on
4.7
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straight-forward
Straight-forward, easy process. Quick and clear response with simple to follow instructions
5 October 2026
Excellent service, quick to respond and very helpful with any enquiry
Great company, excellent service, very helpful staff
5 October 2026
Reply from Peoplesafe
Hello Karen - thanks for leaving such a positive review of the interactions you've had with Peoplesafe. We aim to provide an excellent service at every touchpoint from enquiry through to onboarding and account management.
I’m so impressed with the service I…
I’m so impressed with the service I received.
I feel you went above and beyond to sort out my issue, and very promptly too. Couldn’t be more pleased.
16 September 2026
Reply from Peoplesafe
Hello Tamsin - thank you for leaving such a positive review of the service you received from our teams. It's our objective to handle every customer interaction in this way, whichever team you deal with.
Excellent service provided by everyone…
Excellent service provided by everyone at peoplesafe
24 September 2026
Reply from Peoplesafe
Hello Nicholas - thank you for reviewing the experiences you've had with Peoplesafe. It's great to hear that you're receiving a consistently excellent service from all our teams across the business.
Reply from Peoplesafe
Hello Alan - glad that the process of returning the device to us was straightforward and hassle free when it was no longer needed by a member of staff retiring
Reply from Peoplesafe
Hello Jane - Thank you for taking the time to leave your feedback. We're sorry to hear that you experienced difficulties accessing the portal.
Following further checks, we can confirm that your portal access is active and available. Our Support Team has been working with you to investigate the issue and provide guidance, and we understand that your profile has been successfully set up.
A member of our team will be in contact with you directly to ensure you are now able to access the portal successfully and to provide any further assistance if required.
We appreciate your patience while this was being investigated and thank you for your feedback.
The training Greg Fossard gave my team…
The training Greg Fossard gave my team was very informative and easy to follow. The session was well delivered, and I really appreciated the time he took to answer questions and explain everything clearly.
22 September 2026
Unprompted review
Reply from Peoplesafe
Hello Luana - it's great to hear about the fantastic training you received from Greg. As a Customer Success Manager he prides himself in knowledge of the Peoplesafe service and ensuring our customers are getting a return on investment.
Faulty device exchanged
Quick and effective service. Item exchanged when MySOS fob wouldn't power on
17 September 2026
Reply from Peoplesafe
Hello Jason - thanks for giving us a 5* review for the service you received from our teams. We strive to consistently hit our SLAs, particularly when it comes to device replacements.
Customer Support is very much dependent…
Customer Support is very much dependent on the knowledge and willingness to help a user. Greg provides clear advice and is willing and able to investigate any user issues and does so in a friendly and professional way.
23 September 2026
Unprompted review
Reply from Peoplesafe
Hello Abi - thanks for providing a 5* for Greg and the support you received from him. We're strive to deliver an excellent service in all interactions with Peoplesafe
A big thanks to Phoebe - ON-BOARDING
A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe was always pleasant, kind and patient! Thanks again for ALL your support - could not have done this without you.
16 September 2026
Unprompted review
Reply from Peoplesafe
Hello Sarah - thank you for such a fantastic appraisal of how Phoebe supported your organisation to onboard the Peoplesafe service. It's a crucial period that helps set you up for success so it's brilliant to hear about your positive experience with Phoebe and the broader onboarding process.
Kelly at Peoplesafe was really helpful…
Kelly at Peoplesafe was really helpful in working truly faster on our request for a credit note related refund. Have been trying to get in touch with someone at Peoplesafe for so long, finally Kelly rescued. Thanks to Kelly.
14 September 2026
Unprompted review
Reply from Peoplesafe
Hello - thank you for the fantastic feedback about Kelly and how she has helped to resolve your credit note
Easy access
Easy access, polite and helpful staff. Alert service for when the delivery's arrive.
Thanks Guinness
4 September 2026
Reply from Peoplesafe
Hello Tim - it's pleasing to hear that you found using the Peoplesafe service easy and that the members of the team you spoke with were helpful with your query. We aim to provide an excellent service with every interaction
Reply from Peoplesafe
Hello Spencer - great to hear that you had a positive interaction with our support team. We aim to deliver a high-quality after sales service to our end users
Replacing faulty PS unit
The person on the phone was helpful.
The process was stress free.
I was able to send back my old device and receive a new one in a quick timeframe.
17 August 2026
Reply from Peoplesafe
Hello Douglas - great to hear you had such a positive experience with our customer support and order fulfilment teams. We have strict SLAs in place so that we can maintain protection for our users like yourself.
Reply from Peoplesafe
Hello Glenn - thanks for leaving a 5* review for the service you received from our support team
very polite
very polite, extremely patient and listened to, when I was explaining the problem. promptly actioned the replacements.
21 August 2026
Reply from Peoplesafe
Hello Tracey - we're delighted to hear about your positive experience with our support team and how they've helped to find a solution to your problem
Reply from Peoplesafe
Hello Shaughna - great to hear how Malcolm has helped you to get setup with the service and start using it to feel protected
Prompt response from Customer Service…
Prompt response from Customer Service and device received within 48h. Great service!
21 August 2026
Reply from Peoplesafe
Hello Antonio - we're pleased to have delivered a 5* service to you by meeting our service level agreement to get a new device out to you in 48 hours
The advisor i spoke with regarding my fauly device
The advisor i spoke with regarding my faulty device, explained everything clearly to me and everything has gone just as explained, very smooth no issues, faulty device is on its way back to you, many thanks
20 August 2026
Reply from Peoplesafe
Hello Robert - thanks for leaving a 5* review for the service you received from our support team. We're pleased that we were able to clearly explain the fault and get a new device out to you quickly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.