SafeMotorist Reviews 

218
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers had a great experience with this company. Customers consistently praise the convenience and flexibility of the online format, appreciating the ability to complete courses at their own pace and on their own schedule. Many found the course content informative, easy to follow, and well-structured, contributing to a straightforward, stress-free user experience with helpful audio options. However, some reviewers found the course content outdated, repetitive, or poorly structured, leading to a less engaging experience. A few customers also noted difficulties with customer service, including delayed or incorrect certificates, and problems with waiting periods or voice verification.

What people talk about most

User experience

Consumers generally report a positive user experience, finding the courses easy to navigate, well-organized,... See more

Product

Customers consistently note ambiguous experiences with product, with some finding courses informative and a... See more

Service

Reviewers highlight ambiguous aspects of service, with some finding the driving course short, sweet, and... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to navigate and use, even for... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I personally believe better instructions on using the software would help tremendously. Once I figured out the software & how it related to the paperwork it became much easier to use. Frustrating at f... See more

Company replied

Rated 4 out of 5 stars

The course was informative. I was disappointed that I had to pay additional money to have the results of the course available in a short time. This is the day of the computer; those results should b... See more

Company replied

Rated 4 out of 5 stars

straight forward and informative. I would add a section on round abouts as no one seems to educate on the older motorist with the proper approach and behavior.

Company replied

Rated 5 out of 5 stars

Facts were presented in more than one perspective to show how it is every driver's obligation to observe signs and laws to protect themselves and others from injury and destruction of vehicles and p... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Educational Institution

Written by the company

SafeMotorist is a national provider of state-approved online courses in driver’s ed, defensive driving, traffic school, FMCSA-approved commercial driver training and boating safety education. We help new and experienced drivers meet the requirements to earn their license, dismiss tickets, reduce insurance rates and stay safe on the road or on the water.


Contact info

4.1

Great

TrustScore 4 out of 5

218 reviews

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4.1

All reviews

(218)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and fast

4 June 2026
SafeMotorist logo

Reply from SafeMotorist

Hello, Marian! Great and fast — exactly the kind of efficient experience we aim to deliver! Thank you for taking the time to leave a review. We appreciate you choosing SafeMotorist!

Rated 5 out of 5 stars

Learn

Interesting

15 June 2026
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Reply from SafeMotorist

Louis, thank you for the feedback! We're glad you found the course interesting — creating engaging, relevant content for our students is something our team works hard on. We appreciate you choosing SafeMotorist and hope to support your driver education needs again in the future!

Rated 5 out of 5 stars

Ease of use

Ease of use, great customer service

18 June 2026
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Reply from SafeMotorist

Hello, Bharat! Ease of use and great customer service — that's the combination we always aim for. Thank you for the kind words and for taking the time to share your experience. We really appreciate it!

Rated 5 out of 5 stars

It was something that I needed to do to…

It was something that I needed to do to refresh my driving skills

18 June 2026
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Reply from SafeMotorist

Hello, James! Refreshing your driving skills is always a great investment — for yourself and everyone on the road. Thank you for choosing SafeMotorist for that refresh, and we're glad the course delivered what you needed!

Rated 5 out of 5 stars

Loved it

Loved it! Very informative and questions helped me retain info. This class is affordable and I got certificate in an email a few days later.

10 May 2026
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Reply from SafeMotorist

Hello! We loved reading this! Informative content, retention-boosting questions, and an affordable price — we're glad it all came together for you. Thank you for the enthusiastic review, and congrats on completing the course!

Rated 5 out of 5 stars

Great course

Course was solid and easy to understand. Chapters were a bit long but great content was very informative and helpful.

12 June 2026
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Reply from SafeMotorist

Hello, Shirley! Thank you for the honest and thorough feedback! We're glad the content was solid and easy to follow. Your note about chapter length is appreciated — we're always looking at ways to improve the pacing without sacrificing the quality of the material. Thanks for taking the time!

Rated 3 out of 5 stars

The content was easy to follow

The content was easy to follow. Over all not a bad experience. I'm still waiting on .y certificate though.

17 June 2026
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Reply from SafeMotorist

Hello, Harry! Thank you for the feedback and we're glad you found the content easy to follow. We sincerely apologize for the inconvenience regarding your certificate — it has been emailed to the address on file. Please check your inbox (and spam folder just in case!). If you need anything else or have any questions, don't hesitate to reach out to us and we'll be happy to help. We appreciate your patience!

Rated 4 out of 5 stars

It made me aware that I sometimes take…

It made me aware that I sometimes take driving for granted. I have to take it more seriously when at the wheel. Even if I'm taking the back way.

21 May 2026
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Reply from SafeMotorist

Hello, Barry! That kind of reflection is exactly what this course is all about — love that it got you thinking. Drive safe out there, even on the back roads!

Rated 1 out of 5 stars

I couldn’t make it function properly…

I couldn’t make it function properly and cancelled the transaction successfully, after calling the credit card, which was also a huge pain in the ass.

17 June 2026
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Reply from SafeMotorist

Hello, Sheila, We're truly sorry to hear you had such a frustrating experience. This is not the standard we hold ourselves to, and we understand how upsetting it must have been to deal with technical issues on top of the payment process. We appreciate you sharing your feedback and hope you'll give us another opportunity to provide you with a better experience.

Rated 1 out of 5 stars

Need to refund my money didn't show me…

Need to refund my money didn't show me the video

14 May 2026
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Reply from SafeMotorist

Hello, Gary, We're sorry to hear the video content didn't load properly for you. We have reached out to you via email and are happy to assist you further from there — please check your inbox!

Rated 5 out of 5 stars

Easy to follow program

This program was very easy to follow and I love the “Read aloud” feature. It allowed me to really focus.

28 May 2026
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Reply from SafeMotorist

Hello, Christa! The Read Aloud feature is a game changer for focus — so glad it worked for you! Thanks for giving it a shot and for the lovely review.

Rated 5 out of 5 stars

Very good very informative and…

Very good very informative and excellent to learn

16 May 2026
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Reply from SafeMotorist

Hello, Rohit! Very good, very informative, and excellent to learn — we couldn't have said it better ourselves! Thank you so much for the kind review.

Rated 3 out of 5 stars

So confusing set up

So confusing set up, call always AI generated computer, and very hard to get a live agent

29 May 2026
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Reply from SafeMotorist

Hello, John, We're sorry for the frustration with our setup process and the difficulty reaching a live agent. Your feedback is valid and important to us. We are actively working to make our support experience easier to navigate, and we appreciate you taking the time to let us know.

Rated 4 out of 5 stars

The testing is fine

The testing is fine, but there's no confirmation of reporting the result to GEICO

15 June 2026
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Reply from SafeMotorist

Hello, Forrest, Thank you for the feedback! We're glad the course worked well for you. We recommend providing your certificate of completion directly to your insurance provider, as they should be able to process it from there.

Rated 5 out of 5 stars

Had issues with voice verification and…

Had issues with voice verification and reached out via email. No one responded. That said, paid for a service that did not work for me. 0 stars and I expect a refund or will dispute the charges.

15 June 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We are terribly sorry about the inconvenience. We have emailed you to make sure you get the help you need in order to complete your course.

Rated 5 out of 5 stars

Thumbs up

Very user friendly and easy to follow and complete test

11 May 2026
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Reply from SafeMotorist

Hello! User friendly, easy to follow, and test complete — that's a thumbs up from us too! Thank you for completing the course!

Rated 5 out of 5 stars

Good info

Good info. Presented well

20 May 2026
SafeMotorist logo

Reply from SafeMotorist

Hello, Gerald! Good info, presented well — mission accomplished! We appreciate you taking the time to complete the course and share your thoughts.

Rated 1 out of 5 stars

horrible customer service and horrible shipping certificate get mine after 1 month terrible

I had a very disappointing experience with this company. The customer service was unprofessional and unhelpful when I tried to resolve an issue with my order. On top of that, the shipping took much longer than promised, and I was not given proper updates regarding the delay. I understand that delays can happen, but communication and customer support are extremely important. Unfortunately, this experience did not meet my expectations, and I would not recommend this service based on how my situation was handled.

23 May 2026
SafeMotorist logo

Reply from SafeMotorist

Hello, Luz, We're truly sorry to hear about your experience. The delays and lack of communication you described fall well below the standard we strive to provide, and your frustration is completely understandable. We appreciate you taking the time to share this feedback — it helps us improve, and we sincerely apologize for the inconvenience caused.

Rated 1 out of 5 stars

Horrible experience

Horrible experience. I would never recommend this company to anyone. The excessive security checkpoints make it impossible or very frustrating to complete the course. I got locked out and the only option was to take the course all over again from scratch.

15 June 2026
SafeMotorist logo

Reply from SafeMotorist

Hello, Eva, We're very sorry for the experience you had. Our identity verification steps are required by state regulations, but we completely understand how disruptive it is when they cause access issues. Losing your course progress on top of that is not something anyone should have to deal with, and we sincerely apologize. We appreciate you sharing this so we can continue to improve.

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