First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
Company replied
GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more
Company replied
The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
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Company details
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- certus.com
4.4
Excellent
429 reviews
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Andrea made my fixing my name sooo easy…
Andrea made my fixing my name sooo easy and shes so niceee
3 July 2026
Unprompted review
Reply from Certus
Hi Ileana, this made our day! Getting something like a name correction sorted out quickly can feel like such a relief, and we're so glad Andrea made the whole thing feel effortless. She'll love hearing your kind words — thank you for taking the time to share!
Andrea was very respectful and patient
Andrea was very respectful and patient. That is so important in these times we're living in where such qualities are missing from customer service.
2 July 2026
Unprompted review
Reply from Certus
Hi V. Hope, thank you so much for this genuinely thoughtful review — you captured something that really matters to us. Having a team that leads with respect and patience isn't just a nice-to-have; it's something we work hard to build every day. We'll make sure Andrea sees this — she'll be so happy to hear it!
Don’t use
The positive reviews are ALL false.
Their training platform for defensive driving course ( to reduce insurance premium) is HORRIBLE.. too many technical glitches to count.
Why AAA ( Auto club) has a contract with Cartus is beyond incompetent.likely a money grab . Shame on AAA.
29 June 2026
Unprompted review
Reply from Certus
Thank you for sharing your experience, Mark. We're very sorry to hear you encountered so many technical difficulties — that is not the experience we want for our customers, and we sincerely apologize for the inconvenience. Your feedback has been noted and will be shared with our team.
great and fast experience
painless, fast, and didnt have to over explain my situation.
29 June 2026
Unprompted review
Reply from Certus
Thank you, Ally! "Painless and fast" is exactly what we aim for — we're so glad we were able to take care of things without any hassle on your end. We truly appreciate you taking the time to share your experience!
Jestine was so helpful in fixing a mix…
Jestine was so helpful in fixing a mix up regarding the students name on the enrollment certificate and resolved it right away as it was pretty time sensitive.
23 June 2026
Unprompted review
Reply from Certus
Kaila, thank you so much for taking the time to share this! We're so glad Jestine was able to step in and resolve the certificate issue quickly given the time-sensitive nature of the situation. She'll be thrilled to hear this feedback — it's a wonderful reflection of the care and responsiveness our team strives to bring to every interaction. We're always here if you need anything in the future!
Reply from Certus
Hello, Richard! Thank you for taking the time to share your experience! We're so happy to hear that Reza was able to assist you. We'll be sure to pass along your kind words — it really makes a difference. Thank you for choosing Certus!
Horrible experience
Horrible experience! I just purchased a food manager test. Created my account and logged in, took the test and passed. Printed out the test and it’s not my name on the certificate. I call the customer service, they are unwilling or unable to help me. They cannot change the name even though my email has been compromised they will not refund my money. I have proof that I created the a. Point, I paid for it with my debit card and I took the test. So now someone has a certificate without doing a thing and I’m just shit outta luck. I have called the state and reported them. Who knows if the state will ever respond. If it’s anything like renewing your permit I’m sure I’m in in a hell of a wait. So they got my money, and certified someone else who has used my email I suppose. I have been instructed to make a new email and retake the test. I will not use Certus again for any reason. Their customer service is terrible. I have called them so many times, cannot get a supervisor. One guy whom I can barely hear and he won’t speak up mocked me and talked over me. Save yourself time and money. Do not use them. I have to do all this BS over again with a different company. Hopefully I can find an honest one.
16 June 2026
Unprompted review
Reply from Certus
Hello, Susan. We sincerely apologize for the inconvenience and for the frustration this experience has caused — this is not the level of service we strive to provide. We want to make this right and are happy to offer you a voucher to get you registered under a new account with your correct name on file, at no additional cost to you. We have sent you an email to gather a bit more information so we can get everything sorted for you as quickly as possible. Please keep an eye on your inbox and don't hesitate to reach out if you have any questions in the meantime. We truly appreciate your patience and look forward to resolving this for you.
Great customer care
First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most of all Kind. It reminded me of the good old days when customer service was at it's finest. Please see that Carol is recognized. Thank YOU
16 June 2026
Unprompted review
Reply from Certus
Hello, Eileen,
Thank you so much for sharing this — it truly made our day! We're so glad Carol was able to assist you with setting up your customer profile and that the experience left such a wonderful impression. We'll absolutely make sure she receives this recognition. She is a great example of the care and dedication our team strives to bring every day.
We appreciate you taking the time to leave this kind review, and we look forward to serving you again!
The chat customer service was very nice…
The chat customer service was very nice and fast respond. Noronessa, helped me efficiently. Thank you
16 June 2026
Unprompted review
Reply from Certus
Hello, Cabus Dewey,
Thank you for the kind words! We're thrilled to hear that Noronessa provided you with fast, efficient support. We'll be sure to pass along your appreciation to her.
We're glad the experience was smooth and we look forward to assisting you again!
The service was fast and Helpful
15 June 2026
Unprompted review
Reply from Certus
Hello, Alexis! Thank you for the kind words — we're so glad the service was fast and helpful. We appreciate you taking the time to share your experience!
rapid response excellent service
15 June 2026
Unprompted review
Reply from Certus
Hello, Ayesha! Thank you for the great feedback. We're thrilled to hear you experienced a rapid response and excellent service. We truly appreciate it!
Ranel was able to take my information…
Ranel was able to take my information and input it for me. My issue was taken care of quickly and efficiently.
15 June 2026
Unprompted review
Reply from Certus
Hello, Brad! Thank you for your kind words! We're so happy to hear that Ranel was able to assist you quickly and efficiently. We'll be sure to pass along your appreciation. Thank you for choosing Certus!
Unknown expiration dates - Renewed without question
I purchased a course for a builders license. I was unaware of an expiration date which has passed. After a lot of dead ends through the actual company that I bought the course package from, I contacted this host company and they were quick to satisfy, seeing that I never logged in or started the course.
15 June 2026
Unprompted review
Reply from Certus
Hello, Eric! Thank you for sharing your experience. We're sorry for the confusion around expiration dates, but we're glad we could quickly resolve it for you. We appreciate your patience and your business!
Above and Beyond
My daughter kept getting locked out of her account and KIE YIING went above and beyond to get her access again and ensure it doesn’t happen again. We are already stressed about getting the course finished before her test and this really eased our mind. Thank you!!
14 June 2026
Unprompted review
Reply from Certus
Hello, Happy Customer! Thank you so much for this wonderful review. We're thrilled to hear that KIE YIING went above and beyond for you and your daughter. We'll make sure to pass along your kind words — and we hope she aces her test!
Melan went above and beyond to help me
Melan went above and beyond to help me. They were incredibly kind, patient, and professional, answering all of my questions clearly and making the entire process easy to understand. I truly appreciate the excellent support and dedication. Thank you, Melan!
13 June 2026
Unprompted review
Reply from Certus
Hello, Eitan! Thank you for this wonderful review! We're so happy to hear that Melan provided such kind, patient, and professional support. We'll be sure to pass along your appreciation. Thank you for choosing Certus!
Kie was awesome with support super…
Kie was awesome with support super quick and overall very helpful
13 June 2026
Unprompted review
Reply from Certus
Hello, Empathy! Thank you for the kind words! We're so glad to hear that Kie provided awesome and super quick support. We'll make sure to pass along your feedback. We appreciate your business!
Reply from Certus
Hello, Lorenzo! Thank you for the great feedback — we're glad to hear everything worked out quickly. We appreciate you taking the time to share your experience!
Fail and restore
Halfway through unit 6, my laptop completely malfunctioned, causing me to fail a quiz. I joined the live chat and was paired with Jill, and she was able to restore the course due to technical difficulties. Amazing worker!
11 June 2026
Unprompted review
Reply from Certus
Hello, Jamie! Thank you for sharing this experience. We're so sorry your laptop malfunctioned mid-quiz — that must have been so stressful! We're glad Jill was there to restore your course access and get you back on track. We'll pass along your kind words!
Matt was quick and responsive
Matt was quick and responsive. He quickly resolved our issue.
11 June 2026
Unprompted review
Reply from Certus
Hello, Megan! Thank you for the great feedback! We're so happy to hear that Matt was quick and responsive and resolved your issue promptly. We'll make sure to pass along your kind words. Thank you for choosing Certus!
I am extremely grateful for Matt's…
I am extremely grateful for Matt's kindness as I worked through a problem. Too often needs from a stressed out client go unheard, but I can tell you for certain that Matt took the time to listen and work with me to my complete satisfaction.
11 June 2026
Unprompted review
Reply from Certus
Hello, Chris! Thank you so much for this heartfelt review. We're truly touched to hear that Matt took the time to really listen and work with you. We'll be sure to pass along your kind words. Thank you for choosing Certus!
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