The course was informative. I was disappointed that I had to pay additional money to have the results of the course available in a short time. This is the day of the computer; those results should b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pricing for the Session was quite good. Info was helpful and good. Data was informative. Only complaint was that it had way too long lesson plans, and total time to complete, and kind of "dragged out"... See more
Company replied
Once the kinks were adjusted at the start of the course, all went fine. The course was long, but I found it informative. I took the course to reduce my auto-insurance premium. Well worth it!
Company replied
Facts were presented in more than one perspective to show how it is every driver's obligation to observe signs and laws to protect themselves and others from injury and destruction of vehicles and p... See more
Company replied
Company details
Written by the company
SafeMotorist is a national provider of state-approved online courses in driver’s ed, defensive driving, traffic school, FMCSA-approved commercial driver training and boating safety education. We help new and experienced drivers meet the requirements to earn their license, dismiss tickets, reduce insurance rates and stay safe on the road or on the water.
Contact info
225 East Robinson Street, Suite 150, 32801, Orlando, United States
- 1-855-481-5552
- safemotorist.com
4.1
Great
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Value
The course had a nice flow and I learned a few things. And the value/price is so reasonable. Thank you.
22 July 2026
Reply from SafeMotorist
Hi Bernard, thank you! We price the course to be accessible since safe driving education shouldn't be a luxury, so it's great to hear that value came through. – SafeMotorist
I passed my course and can’t add to my…
I passed my course and can’t add to my drivers license it says invalid certificate I have called several times and they say it’s dmv issue it’s not I feel like I was ripped off and would like a full refund
10 July 2026
Reply from SafeMotorist
Hi James, that's a frustrating position to be in after completing the course. We checked with the DMV directly, and they confirmed the course completion was reported correctly on our end; it looks like something is holding things up on their side, and they're actively looking into it. We understand the frustration, but this wasn't a scam, and we're committed to getting you to a resolution you're satisfied with. – SafeMotorist
defensive driving made easy
18 July 2026
Reply from SafeMotorist
Hi Patricia, thank you! Making defensive driving approachable rather than intimidating is exactly the goal. – SafeMotorist
I did not like the mandatory time
I did not like the mandatory time. It seems like the readings took about 50% of the established time limit. Otherwise, it was a good study.
1 August 2026
Reply from SafeMotorist
Hi there, thank you for the feedback! The minimum time-on-page requirement is set by the state's course approval standards, not something we can shorten even for quick readers, we know that can feel slow, but it does keep the course compliant. – SafeMotorist
It was fast and easy
28 July 2026
Reply from SafeMotorist
Hi Ellen, thank you! Getting you through the material quickly without cutting corners is exactly what we're going for. – SafeMotorist
Easy to navigate.
4 August 2026
Reply from SafeMotorist
Hi Bright, thank you for the review and for choosing SafeMotorist for your course! – SafeMotorist
Very easy to do the course online and…
Very easy to do the course online and passing it enabled me to lower my insurance premium
1 August 2026
Reply from SafeMotorist
Hi Kim, thank you! It's always rewarding to hear the course paid for itself through a lower premium, that's the insurance-discount side of defensive driving working exactly as intended. – SafeMotorist
Reply from SafeMotorist
Hi Nawal, thank you for the kind review, glad the course delivered an excellent experience for you! – SafeMotorist
Didn’t get sent to the DMV.
17 June 2026
Reply from SafeMotorist
Hi Ella, thank you for letting us know, and we're sorry your completion wasn't reported to the DMV yet. We've been trying to reach you and see you've recently been in touch — your concern is currently in review with the appropriate department. We'll follow up if we need any additional information to get this resolved.
Reply from SafeMotorist
Hi Kim, your certificate is available for instant download within your account, and we've just emailed you a copy as well. Please let us know if you need anything else — you can reach us at premierpass@certus.com.
Reply from SafeMotorist
Hi Yatin, thanks for reaching out. To clarify how reporting works: we report your course completion to the NY DMV, but getting your certificate to your insurance company is something you'll need to handle directly with them for any discount to apply. Let us know if you have any trouble locating or downloading your certificate!
I do not recommend this location for…
I do not recommend this location for Colorado Drivers because they require a 5 day waiting period before you can start your training that you paid them for already. Because they want to verify information from the DMV before you can start the training. What doesn't add up is that even if the paperwork is wrong the training is something that has already been paid for and it is a product that I should have access to once it has been paid for and not have to wait 5 business days to have access. Tried to chat with them but it was all script answers like AI but they said I was talking to a person. Terrible responses with zero help. I guess you get what you pay for so be careful when you find a good deal because you will have to wait forever. Money does buy you privilege's because you can get the best product and the best training and sign up whenever you want and not wait 5 days. America is not great again - America Sucks! The poor have to pay for longer wait times and terrible products and services. Good luck!
29 July 2026
Unprompted review
Reply from SafeMotorist
Hi Lynn, thank you for the detailed feedback. To clarify why the wait exists: those 5 business days are the window we use to confirm your registration with the Colorado DMV before your course begins — this step protects you, since it ensures your completion will actually count and you won't have to retake the 30-hour course later due to a registration issue. In practice, this review is usually completed in under 48 hours, and often within 24. Once it's verified, you're free to start right away. Let us know if you have any other questions or concerns!
Reply from SafeMotorist
Thank you for the feedback! We're glad the course was easy to work through, and we appreciate you sticking with it — glad to hear it was worth it in the end. Safe driving!
Very boring and extremely old videos
9 February 2026
Reply from SafeMotorist
Hi Tameika, thank you for taking the time to share your feedback. We're sorry to hear the course videos felt outdated and didn't hold your interest — we know engaging content makes all the difference, and your comments will be shared with our course development team. We appreciate you letting us know.
They never allow me to take the test
They never allow me to take the test, never Gaige me my refund! I will never ever recommend this course to n body!
1 June 2026
Reply from SafeMotorist
Hi Antonio, thank you for flagging this — we looked into your account and wanted to clarify a few things. Once you register, you're able to log in and start the course right away; your account was set up and your purchase was redeemed successfully, though the course itself is still showing at 0% progress. We don't have any refund request on file from you, but we've gone ahead and reset your course so you can log in and get started whenever you're ready. If you'd prefer a refund instead, just email us at supportspecialist@certus.com and we'll be happy to take care of that for you.
Reply from SafeMotorist
Hi Raquel, thank you so much for the kind words! We're thrilled the course felt thorough and that you walked away having learned even more than you expected. Safe driving out there!
Pricing for the Session was quite good, BUT
Pricing for the Session was quite good. Info was helpful and good. Data was informative. Only complaint was that it had way too long lesson plans, and total time to complete, and kind of "dragged out" the process.
12 June 2026
Reply from SafeMotorist
Thank you for the thoughtful feedback! We're glad the pricing and content were helpful, and we hear you on the pacing — we're always looking at ways to streamline the lesson flow so it doesn't feel drawn out. We'll pass your comments along to our course team.
It was a nice course but I don't like…
It was a nice course but I don't like the part that I need to wait certain of time to continue. If I already read everything I would lime to continue instead of waisting time
30 March 2026
Reply from SafeMotorist
Hi Kevin, thank you for sharing your experience. We're glad you found the course worthwhile overall, and we understand the wait times between sections can be frustrating when you're ready to move faster — that pacing is often tied to state course requirements, but we'll pass your feedback to our team for review.
Great communication and follow up
The dispatcher called me to review and confirm the details for the pickup and delivery of my car. I appreciate that the driver will also contact me a day before the pickup and delivery of my car.
28 July 2026
Reply from SafeMotorist
Hi DeNiele, thank you for sharing your experience! We're so glad the communication and coordination were clear and reassuring throughout the process. We appreciate you taking the time to leave this review.
Mostly fine
Once the kinks were adjusted at the start of the course, all went fine. The course was long, but I found it informative. I took the course to reduce my auto-insurance premium.
Well worth it!
21 May 2026
Reply from SafeMotorist
Hi Geraldine, thank you for the honest feedback! We're glad things smoothed out after the initial adjustment period and that the course was worth it for your insurance savings. We appreciate you sticking with it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.