Very good service, including delivery of spray bottle. I have sprayed a tiled ledge, skirting boards, surrounding carpet, inside a cupboard and the carpet door strip in my bathroom, with NOPE. No di... See more
Company replied
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Review summary
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Safeguard have managed to make a retrospectively installed dpc, which was very messy and imprecise (think pump, hoses, metal tubes and a barrel of fluid) into a slick and totally controlled profession... See more
Company replied
Process of ordering was straight forward, items arrived extremely quickly sidering they were to the Isle Of Wight. If i need anymore, then will be very happy with ordering from them again.
Company replied
My parcel was delivered within the time frame and the correct way up as indicated by the arrow, well packaged and no damage. Not had chance to use the product as yet due to ongoing project in garden,... See more
Company details
About Safeguard Europe
Written by the company
Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.
Contractors
Housing Associations
Home Renovators
Building Construction and Maintenance Companies
Damp-proofing specialists
Stormdry
Dryzone
Dryrod
Drybase
Roxil
SoluGuard
Oldroyd
NOPE!
The British Board of Agrément
Energy Saving Trust
Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.
Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.
Our products are used by:
The UK home of trusted brands like:
We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.
Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:
The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.
Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.
Contact info
Redkiln Close, RH13 5QL, Horsham, United Kingdom
- 01403 210204
- info@safeguardeurope.com
- safeguardeurope.com
4.7
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and communication
Had an issue with the bathroom fan not working on arrival (these things happen) but brilliant communication and fan picked up next day and new one dispatched that's brilliant.
Great communication throughout the issues.
6 April 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Fast delivery and great product
15 February 2026
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
All good
All good. Speedy delivery, packaged well. No opinion on the product, as I've yet to use it. Thanks 👍🏻
4 April 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
fast delivery good value
9 April 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Buying direct was much cheaper and easy.
Buying direct was much cheaper than buying from other retailers (even from one that stated delivery was direct from Safeguard). Delivery was free and arrived next day. Not used product yet so review just based on purchasing experience.
8 April 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Fast delivery
Fast delivery. Easy to install and so quiet too, works really well. Definitely recommend
7 April 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Stormdry max …
Ordered the Stormdry max on a Monday and it arrived Wednesday it doesn’t get any better than that. Heard good reviews about their products looking forward to trying them out .
7 April 2026
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
I'm still waiting for it to be…
I'm still waiting for it to be delivered. No replies from company so far.
6 April 2026
Reply from Safeguard Europe
Good afternoon,
Thank you for taking the time to leave us a review. Our apologies there have been delays with your order.
Looking at the information provided by the courier, this was delayed in the depot and will be out for redelivery tomorrow - 14/04/2026.
I hope this helps and if you have any further questions, please contact us directly on 01403210204.
Kind regards,
Teigan
Safeguard Europe Ltd.
Product arrived quickly
Product arrived quickly.
I also phoned the company to ask about the product and the staff member was knowledgable.
4 April 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Initially we had a problem with a fence…
Initially we had a problem with a fence waterproofing product, however the company has refunded us and sent out new product - you cant ask for more really so great service and good communications - thanks you to connor who resolved our problem and concerns - nice chap
24 March 2026
Unprompted review
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Was supposed to be delivered 6 days ago…
Was supposed to be delivered 6 days ago BUT still not delivered
31 March 2026
Reply from Safeguard Europe
Good Afternoon,
Thank you for providing your feedback.
Please accept our sincere apologies for the difficulties you encountered regarding the delivery of your order.
Having checked the tracking of this order with the third party courier, this is currently out for delivery today.
If you do not receive your item after today, please get in touch with us directly either via telephone (01403 210204) or via email (info@safeguardeurope.com) and we'd be happy to look into this further.
Again, we are very sorry for the frustration and inconvenience this has caused. If you have any further questions in the meantime, please do not hesitate to let us know.
Kind regards,
Jack
Safeguard Europe Ltd.
Perfect in every respect!!
30 March 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Never received my parcel
Never received my parcel, needed this before easter bank holiday to do a job and now let the customer down and cost me finishing the job .
seen the delivery status with parcel force and said it was delivered !! BUT NOT AT MY HOUSE...?WHERE?
26 March 2026
Reply from Safeguard Europe
Good Morning
Thank you for providing your feedback.
Please accept our sincere apologies for the difficulties you encountered regarding the delivery of your order.
At Safeguard, we aim to dispatch all goods as quickly and efficiently as possible. While we rely on third-party couriers for the final delivery—which can occasionally result in logistical challenges outside of our direct control—we understand that the service on this occasion was not acceptable.
Following your email sent, I can confirm that a full replacement for this purchase has now been authorised and sent. This will be dispatched today for a next working day delivery.
Again, we are very sorry for the frustration and inconvenience this has caused. If you have any further questions in the meantime, please do not hesitate to let us know.
Kind regards,
Jack
Safeguard Europe Ltd.
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
I was very disappointed with my order
I was very disappointed with my order, I had ordered a mold removal kit along with paint but you only delivered paint, and on Saturday my builder had to go to Wickes and pick up some mold removal spray. I had to pay him extra for the time he spent.
24 March 2026
Reply from Safeguard Europe
Good Morning,
Thank you for providing your feedback.
Please accept our sincere apologies for the difficulties you encountered regarding the delivery of your order.
At Safeguard, we aim to dispatch all goods as quickly and efficiently as possible. While we rely on third-party couriers for the final delivery—which can occasionally result in logistical challenges outside of our direct control—we understand that the service on this occasion was not acceptable.
Following our conversation, I can confirm that a full refund for this purchase has now been authorised. You should see this reflected in your account within the next few working days.
Again, we are very sorry for the frustration and inconvenience this has caused. If you have any further questions in the meantime, please do not hesitate to let us know.
We hope this does not dissuade you from ordering from ourselves in the future.
Kind regards,
Connor
Safeguard Europe Ltd.
Highly recommended
Easy to use and understand website. The products are amazing. They exactly what they are meant to do, descriptions do not mislead. Speedy delivery. Will definitely make further purchases.
16 March 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Goods arrived on time and at a great…
Goods arrived on time and at a great price with free delivery
23 March 2026
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
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