Customer service from Aqua taps is unmatched. Had my pipe from the boiler burst 3 days before Christmas not only did Sean go above and beyond to source a replacement hose for me he also helped us trac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love this 4-in-1 water tap! It’s super convenient having hot, cold, filtered, and boiling water all in one place. It looks stylish, saves space, and works perfectly. The boiling water featu... See more
Company replied
Bought 6 in 1 tap in black This replaced a separate hot water tap that was old and not functioning properly anymore We were changing worktop and after researching new tap systems the 6 in 1 s... See more
Company replied
Sean at Aqua Taps i cant recommend highly. I purchased my 5 in 1 tap which has worked perfectly well over a year ago. More over i had to replace my filters, i encountered a problem i dropped the t... See more
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Company details
Written by the company
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Written by the company
- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.
Contact info
11 Swinborne Ct, SS13 1QA, Basildon, United Kingdom
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
4.7
Excellent
838 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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We've had the tap for over 5 years now…
We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps make sure you have filters ordered and on subscription. Sean has been out main point of contact and always quick to respond with a solution and email
9 July 2026
Unprompted review
A very easy company to deal with
A very easy company to deal with. The very helpful and friendly staff are a pleasure to talk to.
3 June 2026
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent customer service from Sean at AquaTaps.
Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear that he genuinely prioritises his customers’ needs and goes the extra mile to provide a great service.
It’s refreshing to deal with someone who is knowledgeable, professional, and so responsive. I wouldn’t hesitate to recommend AquaTaps based on the excellent support Sean provided.
Thank you, Sean!
7 July 2026
Unprompted review
Great from start to finish
I couldn't be happier with both the customer care and the installation. From start to finish, the entire experience was professional, efficient, and stress-free.
Ben in the customer care team was exceptional & provided excellent service, explaining everything clearly. He has been so helpful and patient, answering my questions & is also very knowledgeable on the taps.
Carlos the installation engineer was friendly and took great care while fitting the tap. The work was completed to a very high standard, and the area was left clean afterwards.
The tap is very good quality, easy to use & looks great.
I would highly recommend Aquataps/Quel to anyone considering getting one.
2 July 2026
Unprompted review
Great service
The tap hasn't been delivered yet, but I can only hope it lives up to the service I received from Jo, which was exemplary. She was extremely helpful in accommodating all my requests and I wouldn't hesitate to recommend them for their service.
1 July 2026
Unprompted review
Great Customer Service from Sean!
We recently bought a boiling tap for our new house we are moving into. Unfortunately the chain has had some issues and it has delayed us for an unknown amount of time. I emailed Aqua Taps about the warranty and replacement filters as it will be sitting in the box, not being used and we'd be losing out on the protection.
Sean responded the next day confirming it wouldn't be a problem and he would make a note on the account and we'll be able to delay our warranty starting until we move in and get it installed. This is absolutely amazing customer service and I could see other companies simply saying tough!
I think this tells you a lot about a company and I'll definitely be recommending them and looking at buying more from them in the future!
1 July 2026
Unprompted review
Couldn't fault, brilliant customer servie
Very helpful, friendly, quick to respond and good value for money A1
15 June 2026
Fantastic Tap
Had my Aqua Tap over 2 years now and still works great Filters are automatically delivered every 6 months so easy Family love it Would not be without one now Definitely recommend
19 June 2026
Unprompted review
Brilliant with customers very helpful…
Brilliant with customers very helpful have recommended to friends
12 June 2026
Good response
15 June 2026
Unprompted review
Great product
Great product, looks really expensive and the instant boiling water and filtered water are so helpful. Customer service is great - Sean has been very helpful as we’ve had some issues with having such hard water in our area.
17 June 2026
Unprompted review
From start to finish I got excellent…
From start to finish I got excellent service from the sales team in Ideal Home Show 2025 to Customer service Joanne Bint.
The service was fast. I definitely recommend this company.
16 June 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Tara,
Thank you for taking the time to leave us a review. Your comments are certainly welcomed and we are so happy to hear that you are happy with the service from our customers service team. Thank you for choosing Aquataps
Long lasting and good quality
This is such a good company. New filters arrive on time - seamless after sales support and a great product. Working and looking good as new after 2 years!
11 May 2026
Reply from Quel Tap (formerly Aquataps)
Dear Chris. Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your Aquatap and the customer service team have been on hand. Thank you for choosing Aquataps!
Rapid delivery of de scaling kit
5 June 2026
Reply from Quel Tap (formerly Aquataps)
Dear Paul, thank you for taking the time to leave us a review. Kind regards Aquataps
Reply from Quel Tap (formerly Aquataps)
Dear Paul, thank you for taking the time to leave us a review. Kind regards Aquataps
Reply from Quel Tap (formerly Aquataps)
Dear Patricia,
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your product and service from Aquataps. Thank you for choosing Aqautaps!
The aqua tap is a great product
The aqua tap is a great product, the reason I have given them 4 stars is I do think the price of the replacement filters to keep the warranty going are very expensive
2 June 2026
Reply from Quel Tap (formerly Aquataps)
Dear Stuart, thank you for taking the time to leave us a review. We appreicate your comments however we do try and keep our filters price as competitive. KInd regards Aquateam
Good service with missing order
Great experience with a missing set of filters, quickly replaced and dispatched. Joanne was great, very efficient.
9 June 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Joanne
Thank you for taking the time to leave us a review. We are happy to hear that you are happy with your product and service from Aquataps. Thank you for choosing Aqautaps!
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