Very good service, including delivery of spray bottle. I have sprayed a tiled ledge, skirting boards, surrounding carpet, inside a cupboard and the carpet door strip in my bathroom, with NOPE. No di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Safeguard have managed to make a retrospectively installed dpc, which was very messy and imprecise (think pump, hoses, metal tubes and a barrel of fluid) into a slick and totally controlled profession... See more
Company replied
Process of ordering was straight forward, items arrived extremely quickly sidering they were to the Isle Of Wight. If i need anymore, then will be very happy with ordering from them again.
Company replied
My parcel was delivered within the time frame and the correct way up as indicated by the arrow, well packaged and no damage. Not had chance to use the product as yet due to ongoing project in garden,... See more
Company details
About Safeguard Europe
Written by the company
Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.
Contractors
Housing Associations
Home Renovators
Building Construction and Maintenance Companies
Damp-proofing specialists
Stormdry
Dryzone
Dryrod
Drybase
Roxil
SoluGuard
Oldroyd
NOPE!
The British Board of Agrément
Energy Saving Trust
Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.
Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.
Our products are used by:
The UK home of trusted brands like:
We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.
Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:
The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.
Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.
Contact info
Redkiln Close, RH13 5QL, Horsham, United Kingdom
- 01403 210204
- info@safeguardeurope.com
- safeguardeurope.com
4.7
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carpet Beetle invasion
Needed product for carpet beetle invasion. Well priced products with good reviews. Ordered. Delivery fast and free. Not the easiest of websites but job done
26 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Excellent customer service
Prompt dispatch of order and prompt confirmation. Excellent customer service when there was a problem with delivery (not the fault of Safeguard)
20 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Excellent service commitment, sound free advice at good value.
Prior to making decision on product required and placing order i contacted Safeguard Europe(SE) (via web based email submission) as i had received conflicting comments from persons on what product was suitable for my project which related to a suitable water repellant for external stonework. I have to say i was pleasantly surprised as by next day i received a phone call from SE's technical department. The young lady who called (Teigan) had clearly read my query as she understood the nature of my request and potential pitfalls. She was in no rush, patiently dealing with my queries, and went through relevant aspects of the product suitable to my needs (She also followed up with technical document e mailed to me to confirm details of product discussed). It was an excellent service, free of charge, and included no pressure to purchase from SE. Due to the service i decided to place my order directly to SE rather than elsewhere with other on-line suppliers. Their service commitment to give time, assist and advise, with no charge made me trust and want to do business with them - so i did. It was easy to place my order with them on-line and i was gob-smacked when the order acknowledgement stated 'next day' delivery as 'standard'. I was in no particular rush but this was excellent news. Unfortunately the service was let down when i checked the tracking link with DHL, courier. They had received the parcel at their depot but stated that there was a 'delay' however they still showed 'next day'. After staying in all day, monitoring link and seeing no change i had to go to DHL link and readjust delivery date. No explanation of delay but it spoiled the initial expectation, i was not in a rush, and DHL did deliver on the 2nd arranged date but i mention this as SE may wish to consider whether their chosen courier, DHL in this case, can meet their high level service commitment. However, SE's service was second to none, hence my score. The product is not cheap but SE were actually better priced than many of the other on-line suppliers.
27 May 2026
Professional customer service
Professional customer service, right product (albeit a bit pricey), quick delivery.
25 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
My order was delivered within 2 to 3…
My order was delivered within 2 to 3 days of placing it and arrived in well protected, cardboard boxes.
26 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Great product
Great product.
Did a perfect job of creating a bridge between an existing doc which was way lower than the floor level.
If only I’d found this product before!
10 April 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
I initially received the product from…
I initially received the product from amazon and it was forgetting the key. I emailed the company and within the hour Teigan-Ellyse had emailed me back. That same day they sent the part I needed out. Extremely fast and satisfying customer service!
29 May 2026
Unprompted review
Next day delivery agreed for22/05/2026…
Next day delivery agreed for22/05/2026 arrived approx16.20 on 26/05/2025
21 May 2026
Reply from Safeguard Europe
Good Morning
Thank you for providing your feedback.
Please accept our sincere apologies for the difficulties you encountered regarding the delivery of your order.
At Safeguard, we aim to dispatch all goods as quickly and efficiently as possible. While we rely on third-party couriers for the final delivery—which can occasionally result in logistical challenges outside of our direct control—we understand that the service on this occasion was not acceptable.
Again, we are very sorry for the frustration and inconvenience this has caused. If you have any further questions in the meantime, please do not hesitate to let us know.
Kind regards,
Jack
Safeguard Europe Ltd.
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Good delivery time,packaging was…
Good delivery time,packaging was brilliant and communication.
19 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
This is an excellent screen cleaner
This is an excellent screen cleaner. Very easy to use, Just spray onto the microfibre cloth which is included to wipe your screen, leaving it streak free and clean.
I would Highly recommend to everyone! Also delivery was free and very quick.
17 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Easy to order delivered on time
14 May 2026
Reply from Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Reply from Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Items arrived quickly and exactly what…
Items arrived quickly and exactly what was needed.
10 February 2026
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Very good experience with Safeguard…
Very good experience with Safeguard Europe.
I bought a bathroom extractor fan, and everything went smoothly from the beginning. The delivery was fast, the instructions were clear, and it was easy to install. So far, I’m very happy with both the quality of the product and the professionalism of the company. Definitely a positive experience.
10 May 2026
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Great product and great service.
10 May 2026
Reply from Safeguard Europe
Good afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.