Saberx Reviews 

186
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, past reviewers had a great experience with this company. Customers frequently praise the wonderful quality, durability, and solid construction of the products, noting how enjoyable they are for everyday use or special displays. Buyers often mention that purchasing from the brand brings a lot of excitement, and many express complete eagerness to place future orders. Some reviewers were not happy with the extended delivery times and unexpected shipping delays negatively affecting their arrival dates. A few other people also felt that communication from support teams could be improved when dealing with tracking updates or resolving unexpected logistical issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the lightsabers are very well made and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are well made, sturdy, and feature... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting severe delays, missing packages,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers praising prompt, helpful... See more

Order

Users describe negative interactions with order fulfillment, highlighting significant shipping delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of... See more

Rated 4 out of 5 stars

I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada p... See more

Rated 4 out of 5 stars

Overview of my experience: Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sens... See more

Rated 4 out of 5 stars

I purchased the $99 Mystery Box the last week in October and with not knowing which hilt would be in the box I was a bit concerned which one would arrive. I received the Droid Saber and upon assembly... See more


Company details

  1. Collectibles Store
  2. Toy Manufacturer

Written by the company

The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!


Contact info

3.9

Great

TrustScore 4 out of 5

186 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(186)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sabers are of great quality

The sabers are of great quality. Loved them. Only 1 small not problem that is in no way a deal breaker, is that I ordered the count dooku saber and the instructions on the saber were not too clear in the base manual so I had to do some small lookup on google to find it's charging port. Other than that the quality itself far surpassed my expectations. Overall super happy with purchase.

7 April 2024
Rated 5 out of 5 stars

More pleasant than a Senator from Naboo

Customer service were direct and helpful but most importantly our lightsabers were high quality and well-constructed. Even though we got the less expensive options they are miles better than the officially licensed Disney/Hasbro products. Only weakness is the sound quality but for the price, we really couldn't ask for more. LOVE our sabers

20 March 2024
Rated 5 out of 5 stars

Great service !

Great service !
There was an issue with my shipping and payment and their team promptly corrected the issue and fixed my order.
Positively light side guys ;)

12 January 2024
Rated 5 out of 5 stars

Excellent produit

Excellent produit, très belle finition, très réaliste, prix concurrentiel, excellent service à la clientèle
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excellent product, very nice finish, really realistic, competitive price, excellent costumer service

15 January 2024
Unprompted review
Rated 5 out of 5 stars

The package arrived a little bit after…

The package arrived a little bit after it’s original predicted date, but that was definitely on the DHL side of things, and still came earlier than I originally expected! Great quality, beautiful balance, and made for a great Christmas gift!

1 December 2023
Rated 5 out of 5 stars

I love this Saber!

Bought this for my son, who was going to purchase one from Galaxy’s Edge. Unfortunately we couldn’t get a reservation for that day, and bought this one instead. Certainly not disappointed! This saber is as good a quality, and has more features. My son loves it. Probably buying another in the near future.

24 November 2023
Rated 5 out of 5 stars

Great company

Great company, great product. Just one thing: the rebates, don't forget to use them! I Purchased a light saber and forgot to use the rebate for the second one I purchased after ...

29 August 2023
Rated 3 out of 5 stars

Great saber bad battery life

Saber blade and hilt great colors and all but battery life not good end up charging every 15- 20 mins of use

7 August 2023
Saberx logo

Reply from Saberx

Hello there! We are very sorry to hear that the battery life is giving you issues. Typical battery life is between 2-4 hours depending on the type of usage, so a battery that is only lasting for 20 minutes would certainly be under warranty! We will be more than happy to fix this problem for you if you would kindly contact us at support@saberx.ca

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