Saberx Reviews 

186
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, past reviewers had a great experience with this company. Customers frequently praise the wonderful quality, durability, and solid construction of the products, noting how enjoyable they are for everyday use or special displays. Buyers often mention that purchasing from the brand brings a lot of excitement, and many express complete eagerness to place future orders. Some reviewers were not happy with the extended delivery times and unexpected shipping delays negatively affecting their arrival dates. A few other people also felt that communication from support teams could be improved when dealing with tracking updates or resolving unexpected logistical issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the lightsabers are very well made and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are well made, sturdy, and feature... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting severe delays, missing packages,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers praising prompt, helpful... See more

Order

Users describe negative interactions with order fulfillment, highlighting significant shipping delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of... See more

Rated 4 out of 5 stars

I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada p... See more

Rated 4 out of 5 stars

Overview of my experience: Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sens... See more

Rated 4 out of 5 stars

I purchased the $99 Mystery Box the last week in October and with not knowing which hilt would be in the box I was a bit concerned which one would arrive. I received the Droid Saber and upon assembly... See more


Company details

  1. Collectibles Store
  2. Toy Manufacturer

Written by the company

The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!


Contact info

3.9

Great

TrustScore 4 out of 5

186 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(186)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing company

Saberx has always been super quick responding to my questions and my demands. Their lightsabers are extremely good quality, the lights are bright and the sound is really amazing. I 100% recommend their company, you won’t be disappointed!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing saber!!!

Saber X had quick shipping and their light saber hilt has an amazing amount of detail to it. The soundboard is great and the speakers are flawless. I could not have been happier with a product. I’ll be saving up to buy another saber from them soon!!!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

I had the pleasure of meeting the awesome team while attending Fan Expo in Toronto. These guys have amazing sabers and certainly passed the vibe check. I actually felt like I was holding Obi Wan's true lightsaber. Definitely a fine addition to my collection!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team!

Had a great time meeting the SaberX team during FanExpo Canada 2024! Their entire lineup of sabers is impressive and beautifully constructed, and they clearly care about helping people find the one (or ones) that belong in their hands!

25 August 2024
Unprompted review
Saberx logo

Reply from Saberx

Thank you Mark! We do our best to ensure that the Old Republic returns to its glory, full of homorable jedi with sabers in hand! May the Force be with you

Rated 5 out of 5 stars

Great to meet the team at FAN EXPO CANADA

Great to meet the team at FAN EXPO Canada. I pondered too long on a particular character saber, and when I made it back to the booth later in the day it was sold out. Your team immediately solved the problem as I was walked through an online order, and now just awaiting delivery. Compared to everything else on offer, your sabers are by far the best, and the customer service is fantastic.
Update: My new saber shipped in a week. It is some beautiful kit!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery from overseas

I purchased the fire blade and it arrived under two weeks. Usually something like that going through customs takes a month to a month and a half. I’m impressed with the speed of delivery.

15 July 2024
Rated 5 out of 5 stars

Awesome Lightsabers

I really enjoy the light sabers that I bought. They are exactly as described. I found the instructions confusing, but once I got the hang of it (after the initial setup) it was fine. The baselit version is very light in comparison to the xenopixel one, so be careful swinging it around or your mom might get angry.

I would recommend SaberX to anyone I know.

6 June 2024
Rated 5 out of 5 stars

Bought 2 sabers Sabine 1 and Star…

Bought 2 sabers Sabine 1 and Star Killer. Both are amazing. I had an issue with the electronic for the Sabine. They sent me quickly a new electronic part. Which worked really well. Customer service answers within a day.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

They went above and beyond for a first…

They went above and beyond for a first time customer. I'm so very appreciative of it and would highly recommended Saber X.

29 July 2024
Unprompted review
Saberx logo

Reply from Saberx

Thank you so much William. We love our customers as much as we love our sabers and we are happy it shows!

May the Force be with you!

Rated 5 out of 5 stars

Must-have for saber lovers

I had such a great experience buying a saber from Saber X. I bought my sister a Padawan saber for her sweet 16 and she loved it! Great product, and even better customer service. They are very nice people who will do whatever they can to help their clients. I hope to see them opening a full store in the future.

29 June 2024
Unprompted review
Rated 1 out of 5 stars
Saberx logo

Reply from Saberx

Hello there, we are so sorry to hear you are having difficulties with your saber! Rest assured, all our sabers have a 1 year warranty and our support staff will be happy to repair or replace your saber. Please contact support@saberx.ca with your order number or reciept and they will be more than happy to assist you. And again apologies for any inconveniences. May the Force be with you!

Rated 4 out of 5 stars

Need some improvement

Base is great but saber part should have more screws to secure it better

8 May 2024
Saberx logo

Reply from Saberx

Thank you for your feedback regarding the saber's design. We’re pleased to hear that you’re happy with your hilt, and we appreciate your suggestion about adding more screws for better security.

Your input is incredibly valuable, and our team will review this aspect of the design to explore potential improvements. We are committed to continuously enhancing our products to provide the best experience for our customers.

If you have any additional insights or suggestions, we’d love to hear them. Thank you for helping us improve!

May the Force be with you!

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