Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to... See more
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Review summary
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Great customer care . Nothing too much trouble Excellent product and was delivered on the week that I proposed 2 months prior Ground level all floored - looking now at doing the stairs!
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First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... See more
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I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
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Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
298 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Plans for my new house were submitted…
Plans for my new house were submitted to you and Siberian Larch ordered.
Insufficient Larch was received. When reordering the price had increased.
16 November 2022
Reply from Russwood
Hi Brian, thank you for taking the time to leave us a review. The cost of building materials, and Siberian Larch particularly, increased in price in the 15 months between your two orders. We always advise customers to factor in 10-15% wastage when placing orders. If you'd like to discuss your orders further with us, please let us know and our team will be happy to pick up with you directly.
Reply from Russwood
Hi Jerzy, thank you for taking the time to leave us a great review. We are happy to hear you are delighted with your cladding. Please don't hesitate to get in touch if there is anything more we can do to help.
Reply from Russwood
Hi Toby, thank you for leaving us a 5 star review. Please don't hesitate to get in touch if we can be of any further assistance.
Russwood - Fire Performace CPD
Good all round seminar with presenters who were well informed on the topic and happy to discuss queries as the presentation moved along
2 November 2023
Unprompted review
Reply from Russwood
Hi, thank you for taking the time to review our Fire Performance Seminar hosted by our ALT team. We are glad you found it informative. Please don't hesitate to get back in touch if you have any further questions.
Russwood
Russwood were seen to be helpful, knowledgeable about their products and happy to discuss what was best for the project.
14 September 2023
Reply from Russwood
Hi, thank you so much for leaving us a great review! Our team of timber experts are always happy to help specify the right product for your project. Please don't hesitate to get in touch if you have any further questions.
Great customer service and a lovely…
Great customer service and a lovely product, it’s keeping in the heat and our kids love it too, they find their new floors better for Lego building!
7 November 2023
Unprompted review
Reply from Russwood
Hi Lesley, thank you for taking the time to leave us a great review about your Russwood Oak flooring. We hope you enjoy your new flooring for many years!
Cladding supply made easy. …
Communication was good and the delivery came as agreed. Placing the order was easy and came carefully wrapped with no damage.
Many thanks
27 September 2023
Reply from Russwood
Hi Kerry, thank you for taking the time to leave us a fantastic review. We are delighted to here our team were able to help you choose the correct cladding for your project, and that it was delivered to you promptly. Please don't hesitate to get in touch if we can be of any further help.
Helpful and accessible.
1 November 2023
Reply from Russwood
Hi, thank you for taking the time to leave us a 5 star review!
Russwood were helpful and knowledgeable
15 September 2023
Reply from Russwood
Hi John, thank you for taking the time to leave us a review. It's great to hear our team were able to help you find the correct product for your project.
Good quality and good customer service
3 October 2023
Reply from Russwood
Hi Mark, thank you for taking the time to leave us a great review. Please don't hesitate to get in touch if we can be of any further assistance.
Excellent service
Excellent, professional and prompt service. Marvellous range of timber cladding timber and accessories. Recommended
11 October 2023
Reply from Russwood
Hi Gary, thank you for leaving us a great review. We are proud of our extensive range of cladding and fixings to suit every project. We look forward to working with you again in the future.
Very helpful product delivered on time…
Very helpful product delivered on time technical support superb
20 September 2023
Reply from Russwood
Hi Peter, thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any further assistance.
Products offered and service provided…
Products offered and service provided is fantastic, have purchased on a couple of occasions and never any issues. Communication and information provided has never been an issue.
19 September 2023
Reply from Russwood
Hi, thank you for taking the time to leave us an excellent review and for your repeated custom. We look forwarded to working together again soon.
Reply from Russwood
Hi, thanks for taking the time to leave us a great review!
Very pleasant company to deal with
Very pleasant company to deal with - and very helpful
14 September 2023
Reply from Russwood
Hi Graham, thank you for taking the time to leave us a great review!
Maybe expensive but service and quality…
Maybe expensive but service and quality is very good
8 September 2023
Reply from Russwood
Hi Paul, thank you for taking the time to leave us a great review. We pride ourselves on our customer service and quality product offering so it's great to hear you are pleased with the quality of our battening system. Please don't hesitate to get in touch if we can be of any further help.
A good product and sound advice from the start.
A good product and sound advice from the first contact. Delivery was arranged to suit the project build schedule and driver offloaded well packaged timber right next to site location. A stress free operation with all required accessories and fixings as one package.
6 September 2023
Reply from Russwood
Hi Mike, thank you for taking the time to leave us a fantastic review. It's great to hear we were able to take the stress out of ordering the correct cladding for your project. Please don't hesitate to get in touch if we can help with anything further.
Seabreeze will soon be our bespoke…
Seabreeze will soon be our bespoke Hebridean retirement home. Russwood were recommended to me by Hebridean Homes and I have no regrets about choosing value for money quality over price. A visit to Russwood was a useful and enjoyable experience and we were able to compile an order easily. Delivery was slihtly ahead of time, but pallets were placed just where we needed them and we now look forward to cladding our 'dream home' in vertical, planed Scottish larch later this month.
Charles and Susy Cooper
1 September 2023
Reply from Russwood
Hi Charles & Susy, thank you so much for taking the time to leave us a review! Please don't hesitate to get in touch if there is anything else we can help with when it comes to installation. Thanks!
Very professional service
Very professional service, the timber was pretty good, a little warped but it did the job, the screws were a little more expensive than other suppliers of the same SIHGA L-Go Fix screws, which is a shame as they were supplied in bulk and really should have been cheaper. The screws were excellent though
23 July 2023
Reply from Russwood
Thank you for taking the time to leave us a review.
Regarding the issue of warping, it's important to note that our Scotlarch® is dried to a moisture content of 16-18%. However, given the inherent characteristics of larch, it's natural for some minor board movement to occur.
While we understand there might be more budget-friendly screw options available elsewhere, it's worth emphasising that our SIHGA L-Go Fix screws, crafted from premium A2 grade stainless steel, are specifically designed to maximise cladding performance and longevity. L-Gofix are also available in 410 grade stainless steel. Whilst these are lower cost, they are more susceptible to unsightly staining and are less suited to the UK climate.
Please don’t hesitate to get in touch if there is anything else we can assist you with.
We built a new house 18 months ago and…
We built a new house 18 months ago and clad a large portion of it in the thermapine ebony. As the seasons have changed, it has weathered beautifully and we couldn't be happier with the end result. Fantastic product and service, will definitely return for any future products and highly recommend!
1 September 2022
Unprompted review
Reply from Russwood
Hi Iona, thank you for taking the time to leave us a fantastic review. It's great to hear you are still happy with your Thermopine® cladding 18 months on from installation. We are sure you will love it for years to come. We look forward to working with you on any future projects you may have.
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