Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to... See more
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Review summary
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Reviews shaping this summary
Great customer care . Nothing too much trouble Excellent product and was delivered on the week that I proposed 2 months prior Ground level all floored - looking now at doing the stairs!
Company replied
First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... See more
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I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
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Company details
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
298 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Russwood
Hi Jamie, thank you for taking the time to leave us a review. It's great to hear you are happy with your Thermopine® cladding. We look forward to working with you again on any future projects.
Great product and service
25 June 2023
Reply from Russwood
Hi Beth, thank you for taking the time to leave us a great review.
Good Service from Russwood
We were very grateful to Russwood for storing our order for much longer than we expected due to unexpected circumstances.
1 May 2023
Reply from Russwood
Thanks Lyn! We appreciate you taking the time to leave us a review.
Class Company
The showroom was well organised and the staff were pleasant, knowledgeable and helpful. The product I purchased is ideal for the renovation project which I’m working on. I have purchased materials from this company before and would definitely recommend them.
5 June 2023
Reply from Russwood
Hi John, thank you for sharing your experience of Russwood. Delighted to hear you are happy with both the product and service received.
Great after sales Support
Had to order additional components for a project well underway - Russwood technical advisor was available , query resolved immediately and goods dispatched to site same day - great after sales support ! can't recommend highly enough
5 June 2023
Reply from Russwood
Hi Tiketybu, thank you for leaving us a great review. Our timber experts are always on hand to help with any technical queries. Please don't hesitate to get in touch if there is anything more we can do to help.
your delivery driver was exceptionally…
your delivery driver was exceptionally helpful with geeting my pallet under cover in my barn, very tricky but he did it, well done and thank you.
29 May 2023
Reply from Russwood
Hi Stewart, thank you for taking the time to leave us a great review! It's great to hear our delivery driver went the extra mile to help store your cladding until you are ready to install it. Please do get in touch if there is anything more we can do to help.
Excellent service and their staff are…
Excellent service and their staff are very helpful.
15 May 2023
Reply from Russwood
Hi Joseph, thank you for leaving a 5 star review. We are glad to hear our team were able to help. Please get in touch if we can assist with anything further.
Very professional support
Russwood was great at helping me select the right product for my timber decking. They obviously know the product and were very clear about the instructions on how to apply it. Thank you very much!
31 May 2023
Reply from Russwood
Hi Ann, thank you for leaving us a great review. We are happy to hear we could help specify the correct decking product for your project. We hope you enjoy it for many years to come!
Reply from Russwood
Hi James, thank you for taking the time to leave us a 5 star review!
Great company to work with
Great company to work with. Always quick and willing to reply to any queries. Making top quality timber and providing top service.
It is a pleasure working with you.
23 May 2023
Reply from Russwood
Hi Skotlanti, thank you so much for taking the time to leave us a review. We look forward to continuing to work together on future projects!
Excellent service and quality products
19 May 2023
Reply from Russwood
Hi Richard, thank you for leaving us a 5 star review!
Highly Recommended Scotland - Cornwall
We visited the Sawmill and was given a guided tour by John to look at the excellent displays. The communication from John was excellent, answering all our questions. Ordering was easy. Finalising a delivery date took time and was later than we were informed. The delivery driver called the day before to confirm a delivery and arrived in time. Due to our location he did an excellent job to unload our order. The Scotch Larch cladding has now been fitted and looks amazing. The recommended KompFix that was supplied was insufficient in quantity which was disappointing. However, the L-Go Fix A2MS screws were excellent quality (comment from the Joiner). We now wait to see the aging process.
1 May 2023
Reply from Russwood
Hi Steve, thank you for sharing your experience with Russwood. We are delighted to hear you found visiting us for a tour beneficial in helping to choose the correct timber species for your project. We are sorry to hear your delivery date was longer that you initially expected, however, we appreciate your feedback so we can improve on this service going forward. We are proud of our fixing & accessories range and it’s great to hear your joiner was also impressed with the SIHGA L-GoFix® screws. We hope you enjoy your Scotlarch® cladding for years to come.
Fantastic products backed up with a fantastic sales support!
Fantastic products backed up with a fantastic sales/support team. Pulled a big rabbit out of a hat for my project. Would use again without hesitation.
15 May 2023
Reply from Russwood
Hi Scott, thank you for leaving us a fantastic review. We are delighted to hear you had a positive experience and have passed your feedback onto Graham in our Cladding Sales team who advised you. We look forward to working with you again on any future projects!
Perfect
Perfect, great communication and advice, with speedy smooth transaction and delivery. Great service!
24 April 2023
Reply from Russwood
Hi Keri, thank you for leaving us another review! It's great to here you found our online shop easy to use and our team could help advise you what products were suitable for your project. Please don't hesitate to get in touch if you need any further advice.
Siberian larch purchase.
An experienced person showed me around the sales site, explaining everything fully. Once the order was made preparation and delivery were as promised. Everyone very obliging and the product chosen is gorgeous.
17 April 2023
Reply from Russwood
Hi Christine, thank you for taking the time to leave us a review. It's great to here you found your tour with Craig helpful in choosing SILA Select® Siberian Larch cladding for your project.
Whole experience was good
Whole experience was good, very helpfull and delivered on time and as described a quantity of Accoya wood.
26 March 2023
Reply from Russwood
Hi Graham, thank you for leaving us a 5 star review. It's great to hear of positive experience with Russwood and we hope you enjoy your Accoya® for years to come.
Reply from Russwood
Hi Colin, thank you for taking the time to leave us a 5 star review!
Quality product and hassle free…
Quality product and hassle free experience from start to finish. Great showroom In Newtonmore with many flooring examples showcasing their products. Expert advice on every aspect and expedited by their own haulage which meant in knew exactly when the delivery was.
29 March 2023
Reply from Russwood
Hi Martin, thank you for taking the time to leave us a review. It's great to hear about your positive experience with Russwood, from choosing your flooring through to delivery. Please don't hesitate to get in touch if you need any further advice.
Reply from Russwood
Hi Graham, thank you for leaving us a 5 star review!
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