Rugs.co.uk Reviews 

Rug runner arrived with a number pulled threads and a brown mark .
Emailed on 20th October asked to send pictures , chased up no response. Call them and was told the pictures where in the wrong format ! Asked to send them again sent on 31st October . No response , chased up again - I'm still waiting for a response !!

Fast delivery great quality rug and highly rate this company and I would recommend I love my new rug it’s perfect thank you .

£199 rug- didn’t look like photos, wish I had looked at returns. £75 to send back to the company in Switzerland. Really a con. Not worth £199. So I will of paid £75 for nothing !! Don’t do it

Really good customer service, quickly sorted my order.
Very impressive and extremely polite.

I ordered a rug and their preferred supplier is UPS. Despite having the flat number the courier did not ring the flat.

Called UPs who said to call the sender ie Rugs UK who said they cannot put special instructions to ‘ring the flat number’

Order number is 6FP4BVFG3C!! And I was told by Rugs UK to wait until order is returned to reorder asking to ring the flat.
Such a farce and poor service!!

Rug arrived I attempted to not take delivery once I had read the reviews (too late!) This company is not a uk company as they profess but a USA company, they wouldn't authorise for shipping as a return so eventually I either had to lose over £100 for rug while it languished in an UPS warehouse or agree to take delivery of it so arrived and can honestly say its poor quality far less than I would expect for the money!! I certainly would never use or purchase from them in future my advice is buy elsewhere as customer service is beyond poor ie non existent quality is poor and you would have to pay to ship back to America..

The most straightforward shopping experience ever!

great choice and great value

I thought the company was based in the UK but they shipped from the United States. The design was rather different from what I saw in the pictures. I wanted to return it but they wanted me to pay £67 for a £89 rug (which now I understand was rather overpriced) to ship to Switzerland.
Totally regret shopping from this website.
Definitely stay away.

Took weeks to come and the delivery time was not within the window which ruined my plans. If I had known it came from the US I would'nt have ordered. The rug is overpriced as the quality is not good and looks cheap. A no from me! I would return but the costs to me would not be worth it.

Bought a rug last yr and wanted another the same. Company very helpful in finding it.

STAY AWAY
Ordered a rug for my baby’s room 3 weeks ago- it was never delivered by UPS and have been chasing the company to get my refund with no luck. DO NOT ORDER from Rugs.uk

Rug was wrong size. My fault. But I have to pay £75 to return it to Switzerland. The company is called rugs.co.uk but is based in the States. This may be legal but I consider it immoral. Sharp pracrtice.

When you’re purchasing a rug from them. You should know that this is not a UK retailer, However the address and the currency is misleading. When you want to return your rug, you should pay for a SHIPMENT to Switzerland's warehouse and it might cost from £100 to £200 based on the size! Keep that in mind!

Very easy to navigate the website and details. Helpful response to me queries.

Easy website to navigate and use.

The rug was great quality and just what we wanted however it was too small for our needs - our mistake.
I had not realised the company was in USA as the web address ends 'co.uk' It was a frustrating process to get anything other than a chat box to help with returns but after quite a few days eventually we did. Had to ship to Switzerland which of course was very expensive to return.
So we now have a rug we don't really want - beautful though it may be!

I spent £500. The rug colour was not as I expected and so I retuned it I folllowed all the instructions and spent £80 to return to Switzerland. I have now received my refund but it is very expensive to return.
Very misleading name rugs uk when not a Uk company.

Above and beyond!
I had a problem in that I couldn't find the email about my order and I wanted to check on delivery times. I got in touch with the company on the chat line, and they couldn't have been more helpful about the delivery times and they resent the email and waited to make sure I received it!

I ordered an Ivory Kashan Design Rug (price £99 but advertised as previously £318) and a non-slip rug pad (price £49) on 11 September. 5 days later Rugs.co.uk told me the rug pad was "unavailable" and refunded me the £49 I had paid. I bought an identical item from Amazon price £14.99. Other sellers (eBay) sold it for £16-£19. On 23 September I received the rug pad and no rug. I asked this American owned company (Fort Mill) and Chinese sourced (rug pad had Chinese labelling all over it) which purchases its rugs (Kashan Design Rug) from Turkey to provide my rug or refund me. I gave them 15 days or I would involve my credit card company. I gave a 1 star review. Rugs.co.uk suddenly said they had sourced "a very limited" number of the rugs from Turkey and would send one. True to their word, it arrived yesterday. It is, in my opinion, good value at £99. Anyone who thinks this is a £318 item is living in cloud cuckoo land. It is not. If Rugs.co.uk, clearly NOT a UK company had been straight and sent me the rug I would have given them 5 stars, but I believe the ruse of charging a whopping £49 for a £15 item, refunding the £49 and then failing to deliver the rug was quite deliberate. It's just too neat to be anything else and nets this American/Chinese/Turkish supplier £84 every time someone falls for it. I didn't. So, on balance what I would have given 5 stars had they been straight with me and 1 star when they weren't up front about it I will now go half way and give them 3 stars. I think that's fair, don't you?