Rugs.co.uk Reviews 

TERRIBLE! NEVER, EVER ORDER FROM RUGS.CO.UK, THEY WILL STEAL YOUR MONEY!
We have been waiting for our rug now for several weeks (after the supposed delivery date). UPS, the courier they use, have apparently tried to deliver several times (they most definitely haven't as we have a camera doorbell and no such attempts were made). We can't contact UPS without signing up to their program (for an annual fee!!) and Rugs.co.uk are refusing to refund us for goods we haven't received because the courier still has the rug even though we asked weeks ago to cancel the order and give us a refund. I've been told they have tried to call me (they haven't - no missed calls or voicemails on my phone, which is pretty easy to check these days as it's a mobile phone). I have found the customer service agent very rude at times and incredibly unhelpful. How can they charge for goods not received and provide zero assistance with the courier that THEY USE when the courier fails to deliver?! Apparently after 3 attempts the goods are meant to be returned and the order cancelled, but for some reason UPS are hanging on to it and rugs.co.uk are refusing a refund and there's no way for me to contact UPS without paying more!! This is theft and if it's not sorted quickly I will be escalating this further.

We are now £110 out of pocket after unfortunately falling for the same issue others have reported. The rug we received is completely different from the one advertised — the colour and overall design do not match at all.
Customer service insisted that the rug delivered is the correct product and claimed the discrepancy is due to lighting, which is simply not believable given how different it looks in reality.
Continuing to operate with so many similar negative reviews, without addressing the obvious quality and accuracy issues, strongly suggests this is not accidental but by design.

When I received my rug I was very disappointed with the quality. On the label it said it was flammable and did not meet USA standards. I thought I was buying from a UK company. Thought I would be best to return it. Obviously not a cheap option as the buyer has to pay for the return to the USA. Very misleading website as it implies it is a uk based company. Would never order from them again. Expensive lesson learned.

The item looked absolutely nothing like the images on the site and the process of returning means that I have to pay for overseas shipping! The website also wouldn’t let me leave a review (no suprise there)! The only reason its not 1 star is because at least it was fast shipping and customer service was also quick to respond. Such a shame as I was so excited for this rug to arrive in time for christmas.

This is a huge scam
Pretending to be uk based they actually are not and ship substandard rugs from USA ,Singapore or New Zealand . Once the rug arrives and one sees the state of it you are told to send it back at your own expense , in my case USA ,the shipping back will cost as much as the £369 rug . Please avoid like the plague,I’m now having to get my credit card company involved . These warning reviews exist for a reason and if I had read before handing over my
Money I wouldn’t have just lost £370 a couple weeks before Christmas.
There are some truly nasty people out there -let’s not let them keep getting away with this . Contact your bank asap to start chargeback claim against irugs /uk rugs.com and the other names they hide behind and use to con people

All questions regarding the product were answered on the webpage.

The delivery was good, customer service do reply promptly.

HOWEVER, i ordered two similar rugs, one from Wayfair and one from rugs.co.uk, both were listed to have similar Piles height, but when they arrived, the difference was drastic!
rugs.co rug was thinner and the rug was sliding everywhere on our ceramic floor.
i wish i just sticked to the “good” and cheaper one i knew from wayfair, but they didnt have a round design that i wanted.
They were happy for return but only if I arrange shipping (and pay for).

Great quality rugs at super prices with free delivery. Second one we have have purchased

The payment was easy to put through, sizes & price very reasonable.

DHL delivered the rug to the wrong address. Whilst I get it’s their courier, after informing them goods haven’t been received their Customer service has been shocking, despite providing evidence from my Amazon ring camera that no delivery came at the time advised, as well as a photo of my front door which doesn’t match the photo dhl provided, and yet they still haven’t refunded. I keep being told they ‘are looking into it’ with zero indication of resolution time. Avoid at all costs

Accessible website with enormous content

Wide range, easy to shop, good experience.

Easy to use website. Good choice of sizes.

Good range of pictures with all necessary measurements including thickness. Good visual facilities ie. View in own room etc. efficient and intuitive website.

At last I found a 240x240 rug in an acceptable colour.
Hug range and easy to search by size, shape and colour.

Great price and couldn’t have been simpler to order. Can’t wait for delivery now

Had ordered before I read reviews and was a little worried...However rug arrived promptly, looked the same as photo and altough folded had no problem with creases....very impressed with quality for the price I bought the Red Serapi rug 500cm x 320cm at just over £400 to cover that large area ( and from USA) was a snip....Would definately use again...infact
looking now!
Edited to add I ordered on the 6th November and it
arrived on the 10th....no hassle at all.

Further update 14th November....Cannot stress how happy I am with this rug bought to throw over my mothers 40 year old faded pale pink threadbare carpet and as a backdrop to a recently acquired oxblood chesterfield suite( which did not look good on the stained pink) Now it is the feature of the room everyone is commenting first on the carpet not the Chesterfileld, antiques, sheepskin throws etc but the carpet! Even my Mother absolutely loves it as super soft and looks a lot more expensive...in fact recent visitors are sure I must have secretly won the lottery!

Ordered on the 9th Nov.. Then i read they are not in the UK and they scam...I contacted online chat the 10th Nov...This is what they said..

Unable to Cancel Order ID#NCT5MKSDNG

A
Adrian joined the conversation
I am sorry that we were not able to cancel this order prior to it being loaded up for delivery. It is en route to your destination, but it will be easy to return once it arrives. If you prefer, we can initiate a return request and send you the necessary return instructions.

Adrian • 4m
refund me
• 4m
We cannot process a refund unless the item will be returned to us. Once you receive the package you are welcome to contact us and we will process a return label request for you. As mentioned above all important information are posted on fine print on our website. You are more than welcome to file a claim with your bank and we also have reserve rights to also counter claim as we have already shipped out what you ordered online, as based on our refund and return policy. Again, not being able to cancel an order is not a scam. Is there anything else for today?

Update

Rug came and it was out of shape not square and poor quality...Just get one from dunhelm... Why deal with this outfit

They have complained to Trust Pilot to get this review off like they do with all bad reviews

Very easy to negotiate site and to order. Thank you

Easy to view the products, lots of choice for colour and size.