Kukoon Reviews 46,541

Initially when the rug arrived it wasn’t the correct size but customer service were fantastic and sorted it out so quickly. The rug itself is so lovely it’s a jute style thats washable, I was expected... See more

Ordered my runner and underlay after searching for a long time for the right one. It arrived speedily, in good condition and well packaged. Lovely colours perfect thickness and machine washable... See more

My hardwearing Runner rug is so good I bought another! First is perfect in my kitchen, and now I have one in my hall also. The rubber backing really keeps the runner securely in position on tile... See more

I wanted a rug that looked 'faded' to start with as this was going to go in the conservatory where everything in there looks faded after a few months because the conservatory is south facing, come the... See more

Bought the Angela Scanlon recommended rug just before Christmas 2025. The crease marks where folded remained darker and within a month in a room with no sun the colour completely faded and quality rea... See more

Fabulous products. Beautiful quality and true to online images. This company made it so easy to view, weigh up options and delivery was only 2 business days as I ordered at night on 7th and its 10th t... See more

Ordered a large rustic Sisal jute rug and was so pleased with it, decided to order a smaller one for the other section of our lounge. Easy ordering process and both rugs arrived 3 days after ordering.... See more

I visited the Newry store to place and the lady who was working could not have been any friendlier or more helpful advising me with sizes. Quick and easy to order and was delivered to my door two day... See more

Called into store and ordered rug on a Tuesday morning and was told it would be delivered by Friday or possibly Thurs of that week. It actually arrived on the Weds (next day). Also got good help in... See more

I ordered my new rug online and it came within 48 hours . Fantastic quality for the money , however the shade was wrong so I called customer service and they told me to take back to Boucher Road showr... See more

I just had the best customer service from Mary- I have been eyeing up a new rug to fill my living room for a while now and came across the Margot rug- named after my daughter ! It was meant to be. Ma... See more

Large choice of colours, patterns and sizes. Very easy ordering process and speedy delivery. I am a returning customer, updating with seasonal colours. Extremely good quality and value for money.... See more

The customer services was excellent as the rug I ordered was too big for the room as I had underestimated how big the rugs are. The return process was painless and the new rug I ordered is utterly ama... See more

I wanted a rug for my outside space and chose Kukoon as there was plenty to choose from. I went for the largest size and am over the moon with it. Delivery was seamless, only three to four days from... See more

Poor quality of rug, and poor customer service. I've sent an email addressing defects with the rug and attached photos and they responded but completely ignored my concern. I do not recommend. I will... See more

We ordered 3 rugs and were very pleased with the process from start to finish. Searching on the site is easy, picking a size and placing the order easy enough. Delivery was efficient - about a week or... See more

Ordered from Kukoon and was surprised at how quickly the rug was delivered and the quality of the rug for the price. I live in the UK so took a chance ordering from a company I’d never heard of bef... See more

Easy to order and discount off my first order, very quick delivery, 2 days delivery, in my book is 5 stars. The rug I bought is absolutely beautiful, perfect colour and amazing quality for the price... See more

Horrendous experience Bought a rug about 6 weeks ago…received the wrong rug… emailed company no reply …emailed about 10 times …no reply ..still haven’t received my rug or a refund Emailed several... See more

I was thrilled with next day delivery even though I ordered my rug on Fri afternoon! I’m delighted with my rug, the quality is excellent. Great company to deal with. I won’t hesitate to buy again.

We have ordered a number of Kukoon rugs/runners and have always found the service, delivery and quality of products excellent. With our latest order there was an issue with the product which was resol... See more

The company sell great quality products at very reasonable prices. I have purchased several rugs overtime and wouldn't go anywhere else. Beautiful quality. You also have access to brilliant custom... See more

Communication was brilliant. The rug turned up really well packaged. Loved that it was in a box. Fantastic quality and just as described. Amazing company would definitely be from them again.

My new hall runner arrived within a couple of days. It’s exactly as it looked in the photo and is exceptional value for money. Highly recommend the underlay to stop slippage on a wooden floor.

This roll of rubber backed carpet runner is great . I ordered the dark grey and to be honest it’s definitely more blue . But, I needed it when it arrived and also had to cut a piece off the longer... See more

Shopping made easy. Fantastic selection of rugs to choose from and the price is very competitive. Their returns policy is second to none. I love shopping with Kukoon and its even nicer as its Irish.

The rugs are great the service terrible, it took 3 weeks for them to dispatch the rugs, which I had to chase x then one of them was missing when they arrived which I had to chase again. Then when... See more

How is this scam of a company still getting good reviews. I, like many, many others, ordered a rug after reading good reviews. It came with a hole in it about the size of a 5 pence. Naturally I contac... See more

Delivery was fast and the rug looks beautiful in our room. It’s on a wooden floor so needs underlay. We had a spill on the first day but washed out perfectly like nothing had happened!

Excellent customer service in store, really helped to make the right choice. Delivery was super quick and the rug looks perfect in my living room. Thank you!

The rug arrived so quickly I couldn’t believe it. I ordered at 12pm and it was on my doorstep the next afternoon. It’s so handy to have the washable rug in our kitchen. It brings warmth to the room bu... See more

Ordering was very easy, delivery was quick with good progress updates. Rug itself is lovely and exactly what I was looking for. Colours and pattern were very well represented on the website.

Ordered a rug from Kukoon rugs but unfortunately it didn’t fit right. The returns process was so easy and customer service was great. Just about to order a different style.

The rugs are of very good quality and price also very good have bought quite a few rugs from this company over the years and service is tip top will be buying from them again

Fast shipping and delivery Lovely quality Needed 4 people to put down the underlay and the rug so just to be prepared if you are ordering the largest size.

3 months in and we are disappointed with our rug. Initially we were happy with it however it isn't wearing well. The pattern now looks worn and the underlining cord is plainly visible. The rug is qu... See more

The website was so easy to navigate. From the realistic photos to clear measurements. Delivery was so quick too, and free! Could not be happier with the rug I ordered, have a second one picked too.

Customer service unreliable. We were told our return would be collected, it wasn’t. We were told we would get our refund back with 2-3 business days of receipt of item back- we haven’t. I wouldn’t... See more

The rugs are very colourful and create a striking centrepiece in any room. Delivery was prompt and we were kept fully informd regarding delivery.

Great quality rugs, with plenty of colour options to choose from. Once ordered, very fast delivery. Good responsiveness with customer service also

Great selection of rugs and very fast delivery. My rug is exactly as pictured and great quality. I will highly recommend to friends and family.

Great looking and stylish rug that looks far more expensive than its actual price. Living in the country with pets means it’s reassuring that it will be washable. Purchasing was easy and delive... See more

The rug I ordered came within 3 days. It looked exactly as it did on the website. Its a beautiful good quality rug. I ordered the underlay but it didn't come with the rug. However, one phone call to a... See more

Lovely designs, but poor quality rugs in my experience. The first one shrunk by a few cm in a cool wash and following all instructions. The replacement rug was faulty, as the binding on the corner cam... See more

An easy online site to navigate. I ordered 3 rugs, all are exactly as described. They arrived promptly. I would recommend the company. 5 star service. Thank you

Ordered a stairs carpet as a runner for my hall as was suggested on a recent Instagram live but the ends were not bound and binding on the sides has become frayed in places. Only have the carpets a... See more

Lovely rug with a design that really suits my decor. Arrived promptly and well packaged. Laid it out to check we liked it before using the underlay as advised. I made a call to check this was ok and t... See more

Liked the website - speedy efficient service and a beautiful product received. Liked the small company family story, great to hear about the hard work and enthusiasm

Loved my rug when it arrived and delivery was fast however it has since she'd horrifically. I contacted Kukoon as I'd hoped it would settle after a couple of months but it hadn't. Having started this... See more

Very quick delivery but rug was not quite right for the space, it was much smaller than advertised, about 4cm smaller which is significant. I returned it the same day....3 weeks ago, still waiting... See more

The ordering service was easy, the rugs arrived well packaged and looked exactly as expected. The quality is exceptional. So happy I shopped with Kukoon.

The carpet looks even better in reality than it did online! I was unsure whattype to get and I chose a neutral colour that I thought might be suitable in front of the fire. There are some gold flecks... See more

Very pleased with the rug I ordered. Arrived super fast! Lovely match with my decor. Will definitely recommend and may order again…Many thanks Kukoon :)

From the minute my order was accepted until the delivery the service was great. Kept me up to date with the order status . The rug quality is fantastic , I will certainly be ordering from here again .... See more