benuta.co.uk Reviews 4,592

Not great. I ordered a rug at the end of the last year and when it came it was definitely slightly smaller than described. I then forgot that I'd ordered from here before and made another order on Apr... See more

Took a while to arrive, for which they offered a small discount. It obviously wasnt in stock despite what the website said. Customer service pretty grumpy. So if you have a deadline, order a long ti... See more

I placed an order for a large rug then read reviews and got concerned. The order arrived 8 days after I ordered. I received a confirmation of order placement and then an email saying it was being de... See more

The rug arrived quickly and seems good quality. 2 weeks after arrived a letter from DHL asking to pay customs fee. Based on the reviews here, it seems a known problem and I don't understand how a comp... See more

Had really good experience, ordered rug that came exactly as shown on the picture, nice and soft, ordered on Tuesday and received on Friday with free DHL delivery. I don’t know where all these bad rev... See more

I received my rug 5 days after ordering and had many notifications letting me know the exact delivery window and options if I was out. The rug was folded in a box and even after just 5 minutes out of... See more

I have to admit I was a bit nervous having ordered a £400 rug and then after clicking pay…having a read of all the bad reviews on here. However, much to my pleasant surprise the rug arrived after 1... See more

So happy with our rug! It was delivered quickly (in the lead up to Christmas too which was surprising), the quality is amazing (very thick and heavy!) and the colour is exactly how I imagined it would... See more

Ordered a rug about 2 weeks ago on Benuta and it’s just arrived today (I’m UK based). It’s exactly as described. I panicked when the underlay bit came way faster than the actual rug (under a week) and... See more

The product is absolutely amazing, it’s really good quality and they packaged well. Obviously it’s shipped from Germany, so I was aware that it wouldn’t be next day delivery as some of the reviews are... See more

I received my rug yesterday I was slightly concerned as trust pilot didn't read to good. But my rug was exactly what I ordered infact bigger I'm extremely happy with my purchase 5 🌟 given

Very happy with my purchase! Ordered the 'Greta' rug in cream as I wanted a natural look. It's a lovely chunky weave and fantastic quality. No problems with ordering or delivery, highly recommended.

Ordered two rugs, kept one. Yes I was sent a DHL charge for the one I returned but customer service promptly refunded me after I sent them a copy of the charge. Lena form the service team has b... See more

I was a bit apprehensive after reading the other reviews. Personally I have had no issues. The rug has been delivered today and I ordered it on the 24th. It shipped from Germany with no surprise cha... See more

I feel bad for all the customers that had a negative experience. I tried to cancel the order before shipping as I read all the reviews, but I wasn't able cancel it in time. I have received my rug 5... See more

Beautiful rug & excellent value & customer service. Second purchase of a rug as I loved the first one (pure range beige & black) for another room. First one I bought in April & arrived folded in... See more

I read the negative reviews so was very nervous placing and order, but they had a rug I couldn’t find anywhere else so I risked it. So glad I did, arrived quickly (within a week) with no issues and th... See more

I have ordered a 200x285cm rug from Benuta and I am happy with the product. It is thin but I knew this from the description and since I have underfloor heating it is perfect for me. The colour (blue)... See more

Ordered a rug on Tuesday and arrived on Saturday (dispatched from Germany, delivered to the UK). Delivery estimate was Friday, so all in all an excellent experience with delivery - especially given... See more

I’m very happy with my order. I received my rug within 5 days, had no issues with the delivery, all worked out well. The rug is super nice and looks great, exactly what I was expecting. Thanks!

I bought a rug and liked it so much I got another bigger one. Very high quality and fast delivery. I recommend

After reading the reviews I was a bit nervous about placing an order but the rug arrived with in a week in a well packaged box! Very happy with the rug!

Lovely outdoor rug! Delivery took 10 days from ordering but it was worth the wait.

I’ve had two rugs from here now and they’re both brilliant. Quick delivery, easy to track and exactly as ordered. Love them! Great value.

Rug Tacoma Cream arrived and was exactly as described! Easy process to order, speedy delivery, and most importantly materials and quality matched what was described. Love our new rug!

I ordered the same rug from benuta.no twice. I paid twice. I received nothing. First order: no updates for three weeks. Tracking showed no real movement. After I contacted support, I was told t... See more

Poor quality rugs, cheap!!!! Ordered a 100cm rug round. Description and images and specification’s not as shown or described. Delivery service is slow took almost 3 weeks. Be careful if you want... See more

AVOID THIS COMPANY AT ALL COSTS!!! Ordered three rugs and the delivery date came and went. Checked tracking, rugs went to the warehouse in Germany and then back to Benuta. They cancelled my order sho... See more

Ordered a range of samples in March, they shipped them to a collection point across town (despite me selecting the home delivery option and no delivery being attempted). Requested a refund as I co... See more

Probably should have come here first to read the reviews. I ordered a rug which I waited several weeks for. When it finally arrived I had been sent a completely different rug (even size). Contacted c... See more

Avoid this company at all costs. I ordered a rug (200 x 290), but they delivered a smaller one (160 x 230). I reported the mistake immediately, yet after over a month, they still haven’t arranged c... See more

I have tried to return a rug. DHL collected my rug following all return instructions yet 2 weeks later, DHL have tried to return the rug back to me because you wouldnt answer the phone to sort out th... See more

Ordered a rug more than 2 weeks ago, it was supposed to be delivered at the start of this week but now it’s Sunday and I still don’t have a rug. Emailed them multiple times and no response whatsoever... See more

Ordered a rug on 4th May with expected delivery within 2/3 working days, it's now 16th and I've still no rug. Received an email to advise it would be delivered yesterday but didn't arrive. I email... See more

Horrible company with no response from customer service at all. I ordered a rug which did not suit my room, arranged a return. Rug collected by DHL snd returned back to me the following week. No respo... See more

I would give 0 stars if I could - lost our order ‘in transit’ whilst taking our money for two and a half weeks with no updates. Not even an apology on Instagram DM for the mishap. Will never be orderi... See more

I ordered one very large, gorgeous rug and was happy with the quality and delivery so decided to order another the same. This was cheaper as I had a discount code and arrived quickly. I am now threate... See more

i should have read the reviews Extreamly disappointing, I have ordered a rug, waited extra week to be delivered came in a damaged box, was faulty and had a stain, I am trying to arrange a return... See more

Terrible experience this far. Has more to do with customer service than the product. No transparency on where your order is, when it will arrive, or even if its on its way or if the order was even ack... See more

Absolutely rubbish! Still haven’t received my order weeks later. Customer service don’t respond. The contact phone number doesn’t work. This company is utter crap. DO NOT ORDER FROM THEM.

Terrible quality and service - received rug which was folded (received others from other companies in same packaging and they've been fine), but the rug is so rigid it doesn't even lay remotely flat.... See more

I can not be more disappointed, they have variety of products but the website is not functional. If you remove the rug underlay from the cart, you permanently crashes your shopping cart and can... See more

I ordered a rug from Benuta.co.uk and it arrived faulty. They admitted it was their fault, yet have completely refused to collect the rug. Once the rug is taken out of the packaging, it’s basica... See more

We ordered a wool rug three months ago and even though we followed all care instructions, the rug keeps shedding. I contacted the company on several occasions but they are not willing to refund/let u... See more

purchased a lovely rug or so i thought and received the inforrect rug. The rug received is huge and very heavy but again i am expected to take to the post office and they wont now respond after the... See more

This company has the worst customer service ever. They don't respond unless you force them. I wouldn't purchase a rug from this company because it is over priced, cheap items that are terrible quality... See more

Wish I had read some of the reviews on Trustpilot before ordering with this company. I ordered the Naomi Bathmat for my bathroom as I liked the design and it was what I was looking for. Service wise... See more

Be careful of what size you order. I ordered a 120 x 170 rug and it come in measuring as the smaller size with the 120 x 170 tag on it and they are wanting to charge me £20 to return even though t... See more

I placed an order for a charcoal grey rug, it arrived in about 7 days, the rug arrived folded in a cardboard box. The colour is not charcoal grey and looks more navy blue. I have tried to cont... See more

The finish on the expensive rug I bought was very poor with big tufts sticking out of it in 7 places. I had to return it for a refund. I was also unhappy to receive a bill from DHL demanding that I pa... See more