Road Bear RV Reviews 

Great service and vehicle conditions (clean and ready to go)

Great rental product & experience. The vehicle performed perfectly and we had a blast using it through our trip. I thought the pricing was fair (for the newer, more reliable vehicle and class), and Road Bear was extremely transparent and communicative.

I never felt "nickel and dime'd", because they didn't try to hide anything or sneak around - they were clear on cost.

The staff were all incredibly helpful and spend a bunch of time getting us set up and confident.

Very friendly and helpful staff, as well as a hassle-free RV return.

We chose Road Bear because friends and reviews promised it was worth the extra money—after all, you’re supposed to get relatively new RVs in excellent condition. That was absolutely not the case for us, however. We didn't get any duvets, the furnace didn't work, the fridge failed for two weeks and made terrible, extremely loud noises at night, the dump hose had holes in it, the drain valve didn't close properly—meaning all the "sh**" spilled over when we opened the cap...
We were traveling with a baby, so these were major issues! The "emergency hotline" kept us on hold for at least 30 minutes, and the help we eventually received was completely useless (we were told to find a repair shop ourselves, buy duvets, buy a space heater and a cooler, etc.). Not that easy in the remote Rockies and I wanted a vacation, not a trip where I had to repair the RV myself! In the end, we had to argue for hours about the refund when returning the RV because the hotline hadn't told us we needed to bring back all the items we’d purchased (duvets, ice packs, cooler, etc.). What we would like to add: if the discussion at the drop off had been more customer oriented and not such an unpleasant and negative unfriendly and almost hostile situation the overall experience had been more positive (these things could likely happen in RVs) and we would have given perhaps 3 or even 4 stars (and turned a blind eye)
Bottom line: I absolutely cannot recommend this RV rental company! Save your money or—in my opinion—rent in Canada instead. The Fraserway RVs looked way better; the difference was striking.

The whole experience from reserving the RV online to checking out the RV to turning the RV in was 100% positive.

The staff was amazing. The RV was clean and ready to go. Everything worked flawlessly.

We would rent from Road Bear again in a heartbeat. 😎

RV was ready
Questions were answered

It was a breeze to rent and return!

We have a great time with the RV 25ft rented from Rosd Bear

New, well maintained vehicles, nice service.

Easy on line registration and great service at the facility

Everything made easy by the excellent staff and customer services team. RV was excellent and made for a fantastic way to explore California

The service done by the Roadbear Team on site was perfect. Check in and check out were seamless and easy. The team was great and even small changes in requirements were done instantly and fair.

The RVs had some small issues (generator did nor work well sometimes and in one of our two rental RVs the heating did not work (which was only a problem one night when we rested in about 3000 m altitude). Equippment in RVs was great and nothing missed (except a broom in one of the cars - no problem, we shared ;-)).

Location was great as well. We really appreciated the Roadbear assistance when we had a flat tire. Even on Sundy they managed to fix it within 2 hours (in a remote place). Our trip in general was phantastic and I vcan only recommend to explore the Rockies and trust in Roadbaer.

Michael

When facing technical problems Road Bear assist responded fast and accurate.

We had the best experience in our lives and the greatest service

We had a few issues but Road Bear provided mostly great service to keep our trip going. The RV was really smooth and easy to drive on good roads. Issues and fixes were: 1) reserved a 24' RV but was given a 27'. 2 of our campsites had a 25' limit, but we were able to sneak it in. 2) generator stopped working before we even left the pickup station. RB replaced the fuel filter and it worked fine all trip. 3) Fresh water tank leaked 50 gallons a day. Had to fill constantly and then drive to RV repair facility, but not too far out of the way. Easy fix once we got there. 4) Batteries went dead in just a few hours. RB sent me to the wrong place to have them replaced, but eventually it all got fixed and RB took care of everything. That one did cost us a half day. RB gave us a $300 credit, so overall pretty happy with them.

It was all ok.And the Service was very friendly.

Great service. Also when things don’t go as expected.