Rick Stein Reviews 

13,109
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the seafood, noting that products arrive thoroughly protected and beautifully prepared. Many people also point out that browsing the website is straightforward, making the purchasing process entirely seamless and enjoyable. However, some people mentioned issues with delivery delays caused by external couriers handling the packages. A few customers also noted that specific items or sauces were occasionally missing from their delivered orders. Despite these occasional setbacks, consumers remain largely satisfied with the overall service and product offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items like fresh fish and local goods... See more

Quality

Consumers find quality to be a delightful experience, frequently praising the fresh and delicious fish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online purchasing system and prompt,... See more

Service

Users describe positive interactions with service, highlighting a warm welcome and attentive staff throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(13,109)

269 reviews in the last 12 months

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Rated 1 out of 5 stars

Visited on 28th March with 5 friends

Visited on 27th March with 5 friends . So very disappointed. After googling menu when we ordered the meals we were hoping for were not available . Only to be told they were subject to be changed . We opted for £34 pp for 3 course meal
Marked with a star. Choices we made were disappointing, also the bill did not relate to what we ordered . As to not cause a fuss we paid and left. Would not recommend or not visit or return again .

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Do try the Monkfish Fillets

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather small but that was more than compensated by the generous quality of Monkfish Fillets. Pan cooked in butter, fish stock,garlic and a little white wine eaten with hot crusty bread,gorgeous.

20 March 2026
Rated 5 out of 5 stars

Quality always sings!

Whilst spending £80 on fish may seem a lot, we had enough fish and shellfish and mackerel pate for 4 lunches and 4 dinners, all so fresh and good sized portions.

14 March 2026
Rated 5 out of 5 stars

Great service and top quality

Great service, I got a phone call to say that my order for John Dory filets wasn't available for the date I requested. However I was notified as soon as it was on its way.

5 March 2026

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