Rick Stein Reviews 

13,109
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the seafood, noting that products arrive thoroughly protected and beautifully prepared. Many people also point out that browsing the website is straightforward, making the purchasing process entirely seamless and enjoyable. However, some people mentioned issues with delivery delays caused by external couriers handling the packages. A few customers also noted that specific items or sauces were occasionally missing from their delivered orders. Despite these occasional setbacks, consumers remain largely satisfied with the overall service and product offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items like fresh fish and local goods... See more

Quality

Consumers find quality to be a delightful experience, frequently praising the fresh and delicious fish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online purchasing system and prompt,... See more

Service

Users describe positive interactions with service, highlighting a warm welcome and attentive staff throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(13,109)

269 reviews in the last 12 months

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Rated 2 out of 5 stars

Food was poor


Food was poor
Our starter .Seared tuna was badly prepared.It is one of my favourites but very disappointed.
Main meal Lobster risotto : was tasteless, lacked flavour Again a real let down!
Dessert :Absolutely Amazing!
Service Excellent!!
Rather pricey for a bad experience,sorry for a poor review.
Cornwall

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Heavenly candles!

I can honestly say. The Padstow winter candles are unreal. They capture both the cornish sea and Christmas at the same time ,the smell is divine ,very unique.
Reminds me of my childhood trips to Cornwall, brings a little bit back to Woodley, Cheshire. Thank you xxx

27 July 2026
Rated 3 out of 5 stars

Restaurant Padstow

Restaurant Padstow. Food was good staff were excellent. However it was completely rammed to the point where the guy on the next table was uncomfortably close. I was seated near to the exit/entrance to the kitchen and had trays of food continually passed over my head. Enjoyed the food but not the experience. If your booking make sure your away from kitchen door!

6 July 2026
Unprompted review
Rated 3 out of 5 stars

Reviewing Rick Stein Winchester

Reviewing Rick Stein Winchester: In the first couple of years it was a premium 5 star restaurant. Top Quality, Top service, hard to book at. A special experience.

Now: It's about a notch above a Zizzi and the portions have dramatically reduced in size clearly to maximise profit but the ultimate bill is still premium.

It has an air about it that it does not know what it is
anymore.

Given the current inflation and tax environment it's very clear as a self made entrepreneur customer and local land owner who eats in restaurants all over the world that Rick has stepped in and made his "product" more affordable for the masses at a quality level they may deem above average. This is true, its very "edible" food and the prices are in line with the reality of the world we currently live in. But every time I have gone there recently I always feel bitterly disappointed. Perhaps I just miss the original "Rick Stein" formula?

So as reviews go I say to you go, experience it then write a review here. I may not be the average reviewer as I come from a family of "Foodies" and am a keen cook myself. Therefore, perhaps I am not a fair voice as others may feel its brilliant?

My overall problem is that this restaurant has had to adapt to survive and in doing so is not "special" anymore.

So, in conclusion, as sympathetic as I am to the costs that have spiralled 5 fold for business's like this since Covid that have forced them to adapt for survival I have personally found the food average. In terms of service it was "OK" but rushed which means it made it unpleasant due to the servers fatigue and obvious work load.

Overall I think my disappointment sits with the fact that even Rick Stein has had to compromise his personal standards due to cost pressures of the current economic environment. I would rather pay double and go back to the exceptional restaurant it was some years ago in Winchester. I wish Rick Stein all the best in your future decisions.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Arrived in time for my friends…!

Arrived in time for my friends Birthday, but I was disappointed on how it was wrapped. Just bubble wrap and tape. I thought it may have come in a gift box or something tidy. There was nothing to say it came from Steins. The card was blank, with the exception of the words I chose. You are missing an advertising opportunity. Loads of guests there, when the gifts were unwrapped. It could have come from anywhere from the packaging. Shame!

27 May 2026

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