Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more
Company replied
We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more
Company replied
Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more
Company replied
Company details
Written by the company
We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.
Contact info
Northgate 66, WF1 3AP, Wakefield, United Kingdom
- 01924 291294
- mail@richardkendall.co.uk
- richardkendall.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Richard Kendal…
Great service from Richard Kendal especially Elizabeth extremely professional good job done
13 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you very much for your kind review.
We are delighted to hear you were pleased with the service and that Elizabeth looked after you so professionally.
We will be sure to pass your lovely comments on to her.
Thank you again for choosing Richard Kendall.
Just sold and bought a house through…
Just sold and bought a house through Richard Kendall. I can’t praise them enough. Karen and Emily for their first class service. Always on hand with advice and guidance. Communication was first class. Checking in weekly to keep me updated. Thank you
19 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review.
We are delighted to hear that Karen and Emily provided such first class service and were there with advice and guidance throughout your sale and purchase. Regular updates and clear communication are so important, so it is great to know this helped keep everything on track for you.
We will be sure to pass your kind words on to them both.
Wishing you every happiness in your new home.
We purchased a house through Richard…
We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but Karen made it all go through and was a massive source of help.
Would recommend.
16 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review.
We are really pleased to hear that Karen was able to support you and keep everything moving despite the issues along the way. Clear communication and reassurance can make all the difference, so it is lovely to know she was such a help throughout your purchase.
Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen.
Wishing you all the very best in your new home.
Excellent service
Joanne and Donna have been so helpful and knowledgable when selling my late mother’s property. They organised all viewings so I didn’t need to be there as it would have been upsetting. I would highly recommend these ladies and the whole team at Richard Kendall.
4 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review. We are very glad Joanne and Donna were able to support you during what must have been a difficult time. Organising and accompanying the viewings so you did not have to be there is exactly the care we always aim to provide. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best moving forward.
Leah was very helpful and had lots of…
Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.
All in all Kendalls where professional and helpful. Thank you Leah.
9 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.
Suzanne and Donna dealt with our sale…
Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates easier. We bought the house from them some 9 years ago and used them for our sale. Would highly recommend them both.
30 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review and for coming back to us again after all these years. We are really pleased to hear that Suzanne and Donna handled your sale so professionally and kept you regularly updated throughout. It is great to know the communication with the solicitor also helped make the process easier for you. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best in your next chapter.
House sale - Karen Marijewko
Karen Marijewko helped us sell a house and was extremely helpful throughout. A few teething issues were responded to quickly, with the outcome communicated to us. Regardless of whether there was something new, Karen would 'check-in' regularly throughout the sale, so we always knew what was going on. Once an offer had been accepted, Karen's excellent communication helped us to navigate our way through to a successful completion. Thank you!
18 December 2025
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your sale and kept you fully informed at every stage. Regular check-ins and clear communication can make such a difference, so it is great to know this helped guide you through to completion. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and we wish you all the very best in your new chapter.
Superb from start to finish
Superb from start to finish. Elizabeth Cooke was great. Couldn't recomend enough
7 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review. We are delighted to hear you had such a positive experience from start to finish and that Elizabeth looked after you so well throughout. Your recommendation really means a lot to us, and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.
Elizabeth Cooke at Richard Kendall what a star
We have just sold our house through Richard Kendall and even though we were dreading the 3 - 4 month wait and the stress, I can honestly say it has gone really smoothly, one of the main reasons for this was Elizabeth Cooke, she kept us well informed and was so friendly and helpful, there was no stress if any problems arose she was straight on it, thank you so much for your help and guidance.
Two extremely happy customers
Alex & Joanne
5 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much, Alex and Joanne, for your wonderful review. We are delighted to hear that your sale went so smoothly and that Elizabeth helped take the stress out of what can often feel like a daunting process. Keeping you well informed, being proactive when issues arise, and offering friendly support are all so important, and it is lovely to know Elizabeth delivered this for you. We will be sure to pass your kind words on to her. Wishing you both all the very best for the next chapter ahead.
Richard Kendal get it right
Richard Kendal get it right. You feel like they are with you every step of the way. Regular communication, advice, weekly follow ups to check in. Karen Marijewko was our agent and she was brilliant from start to finish, particularly when we hit a few bumps in the road. She was informative and helped above and beyond her role to help me deal with a difficult seller at my end.
4 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your thoughtful and detailed review. We are really pleased to hear that you felt supported every step of the way and that the regular communication and advice made a difference to your experience. It is wonderful to hear how Karen supported you through the challenges along the way and went above and beyond to help keep things moving, especially during more difficult moments. We will be sure to pass your kind words on to Karen. Thank you for trusting Richard Kendall, and we wish you all the very best going forward.
Excellent service from Liz COOKE
Excellent service from Liz COOKE. Always available to answer any queries. Kept me up to date throughout the process more than my solicitor. Highly recommended.
2 February 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We are delighted to hear that Liz provided such excellent service and was always on hand to answer your questions. Your recommendation really means a lot to us, and we will be sure to pass your kind words on to Liz.
excellent service
Karen Marijewko was excellent and provided us with weekly updates during a difficult sale due to changes in deeds. Thanks for all your help
27 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind review. We are really pleased to hear that Karen supported you so well and kept you updated throughout what sounds like a challenging sale. Regular communication is so important, especially when complications arise, and it is great to know Karen was there to guide you through it.
We will be sure to pass your thanks on to her and wish you all the very best going forward.
Alice from Horbury Office
Would just like to say from start to finish Alice has been amazing in securing me my new forever home in Wakefield
Thanks Alice
27 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
We are thrilled to hear that Alice was able to support you from start to finish and help secure your new home in Wakefield.
Karen Marijewko has been amazing…
Karen Marijewko has been amazing through the long sales of my house.
Karen has been able to answer the phone and speak to me at length at the drop of a hat
She has also pushed and pushed my house sale through
I couldn’t be more grateful
26 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your kind and thoughtful review. We know how challenging a long house sale can be, so it is wonderful to hear how supportive and dedicated Karen has been throughout the process. Being available, taking the time to talk things through, and pushing the sale forward really does make a difference, and we are so pleased Karen could do this for you. We will be sure to pass your heartfelt thanks on to her. Wishing you all the very best going forward.
Responsive & Helpful
Alice from the Lettings team was a fantastic help in sorting out our rental quickly and efficiently. Fast responses and kept us informed throughout helping us to manage our sale and align it to our rental start date.
24 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We are really pleased to hear that Alice helped make everything run smoothly and efficiently for you. Keeping you informed and aligning your sale with your rental start date is so important, and it is great to know Alice supported you throughout. We will be sure to pass your kind words on to her. Wishing you all the best in your new rental home.
Alice has been great throughout all the…
Alice has been great throughout all the process of taking a rental on. All the staff seem lovely and helpful.
16 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you for your kind review. We are so pleased to hear that Alice looked after you well and made the rental process a positive experience.
A massive thankyou to Karen in the…
A massive thankyou to Karen in the Wakefield branch for dealing with our purchase. From beginning to end the communication and service has been fantastic. I will definitely recommend using Richard Kendall for buying or selling a property.
16 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your fantastic review. We are delighted to hear that Karen provided such great communication and service throughout your purchase. Buying a property can be a big journey, so it is lovely to know she supported you from beginning to end. Your recommendation really means a lot to us, and we will be sure to pass your kind words on to Karen. Wishing you every happiness in your new home.
Timely service, good communication
Liz constantly provided an exceptional service. We had good communication with prompt follow up with all our queries related to the house we were buying. Liz was friendly and helpful throughout the whole process. Thank you Liz.
15 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your lovely review. We will make sure your kind words are passed on to her.
Wishing you lots of happiness in your new home.
Highly recommend
Leah was absolutely amazing throughout my whole house buying process. From start to finish she chased things up and updated me, always had good communication and answered any questions/queries I had promptly. Can’t fault the service at all from Leah, thank you again! Would definitely recommend.
15 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you so much for your wonderful review. We are thrilled to hear that Leah looked after you so well throughout your house buying journey. Your recommendation means a great deal to us and we will make sure your kind words are passed on to Leah. Wishing you every happiness in your new home.
Positive experience
Whilst our experience agreed with the overwhelming majority of the reviews, I am not able to give 5 stars for 2 reasons. This is where I will start my review, so that I can finish with the positives.
I met with David, who valued the house. I was reassured that he is a local man with many years of experience. However, we thought that the price he suggested to start the house on the market was too low. So we asked to start it £20,000 higher. We are glad that we did because the final price that we got for the house was £12,000 more than the price they had suggested we start at.
Secondly, whilst we appreciate that the estate agent is working for the benefit of the buyers as well as the vendors, we were somewhat disappointed by lack of a piece of key information. Karen Marijewko was our link person for the sale. We accepted the buyers' offer on 10th September. We were given the impression that things were moving along well. However, at the end of October, we discovered that things had not progressed at all from the buyers' end. So we said that if no progress was made by the end of the week, we would put the house back on the market.
We were relieved to hear from our solicitor that things were finally progressing from the buyers' end. We had already done everything from our end. It was then projected that we would be able to exchange contracts and complete before Christmas, so we did everything from our end to make that happen and were given to understand that the same was happening with the buyers.
Then, just before Christmas, Karen informed us that our buyers had an issue with their mortgage. I phoned Karen to ask her what was going on and why we weren't notified of this right from the start, as it would have explained the mystery delays. We did lose a bit of confidence in Richard Kendall at that point, because we couldn't know if there was other information that was being withheld.
Nevertheless, I would still recommend Richard Kendall as the best choice of estate agents in the Wakefield area. Karen was attentive and always responded to our queries very quickly. She kept us updated about the process all the way through and always returned calls straightaway.
Furthermore, my sister and I were selling the house that had been our family's home since 1968. Karen dealt with our situation with compassion and understanding. Upon completion of the sale, she said that our Mum and Dad would be proud of us. I appreciated that and it made a real difference. So I have no hesitation in recommending Richard Kendall.
15 January 2026
Unprompted review
Reply from Richard Kendall Estate Agent
Thank you for taking the time to leave such a detailed and thoughtful review. We really appreciate your balanced feedback and your kind words about Karen and the service you received.
We are pleased to hear that overall your experience reflected the positive reviews that we do aim to achieve and that you would recommend us as the best choice of estate agent in the Wakefield area.
Regarding your initial valuation, we understand why you felt the starting figure was too cautious, market conditions and buyer demand can change over time. Our records show that David originally valued the property the year before it came to market and when you suggested marketing at a higher price, he fully supported trying this approach. We are genuinely delighted that this resulted in a final sale price £12,000 above the original guide.
In relation to the sale progression, we completely appreciate how frustrating the delays must have felt and again from our own file notes we can see Karen maintained consistent and regular contact with you, the buyers and both sets of solicitors throughout the process, Karen worked hard to keep matters moving and to stress the importance of reaching exchange and completion as quickly as possible. Unfortunately, mortgage and lender issues can sometimes arise late in a transaction and can be outside of our control. We do understand why this caused disappointment and uncertainty for you.
Thank you for recognising Karen’s dedication, compassion and responsiveness. Selling a much loved family home is an emotional process and we are glad she was able to support you both with care and understanding.
We wish you all the very best for the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.