Revolut 

The absolutely worst so called bank I've ever had the misfortune to have signed up to, I went to Corfu and needed some extra money, I put it on my account and they froze my account, and they didn't release my money for 2 weeks (after I got back to the UK) they then told me to take all my money out as I can't bank with them anymore! lucky thing I had another account, they are terrible

Isobel Brookee

Restricted my account with out any warning!! I cannot access my funds and I have a 5 year old brother who needs to eat whilst my family are away. When contacting I get no answer

I do not give a 0 because there is no option. Contacted Revolut Cust. Service right after I made a transaction to a fraudster, to cancel the transaction to another Revolut account, went to the police to report the scam. I sent Revolut all screenshots proving the fraud, now I cannot see my full report with photos I sent, and they are not refunding my transaction. I will open a claim into the Ombudsman. Keep away!!

It took over an hour for an agent to come through to me, who basically just repeated what the bot said, almost passive aggressively.

They definitely make it feel like they don't want you to contact them at all.

I took out a Revolut card after being recommended by a friend who would receive A £70 bonus into their account after I had made three transactions over £5.00. It took ages for my card to arrive, I was charged the monthly fee of £3.99, spent well over the required £5.00 per transaction but because I did not spend my money sufficiently fast enough, my friend was refused their bonus. Absolute scam. I have cancelled my account. DO NOT FALL PREY TO THEIR SO-CALLED 'OFFERS' TO GAIN CUSTOMERS.

in order to work with Ukrainians, they should check which documents are issued to them by different countries. since I could not pass the verification due to the fact that you do not know elementary about dia pl, which is the official electronic document of Ukrainians in Poland, then what are you doing in the niche of banks? you should teach support to open their eyes and pass information to senior managers. and now you are the worst thing that can happen to anyone

In the internet lot of info about dia pl

By this document possible to verify myself on wise, pay pal, pioneer etc
But you are is outsider here!

When having a simple issue, Revolut customer service is absolutely appalling! Bouncing automatically between different agents, hours wait time, non resolution, escelating issue to advanced agents with a wait time of up to 2 days, God knowing if they wanna assist in the middle of the night. It's a cut and paste dialect, sourcing agents from 3rd world countries.. Horrible when it's broken!

Revolut sent an email to say my dormant account is being deactivated. Fine by me. However, it said I have a couple of months in which to login and get any statements I need. Tried to login and it says my password is wrong. I clicked Forgot Password and it sent an email. It then insisted I download an app onto my phone and when I did so it asked me to input credit card details! No way. Now I cannot get my last statements. Do not trust this "bank".

Revolut always keeps blocking my account. Saying to protect me from fraud. Very very annoying. Hopefully will be sorted soon. But this is about the 8 th time in a year. And for what ? My money. Should be able to send wherever I want to

Absolutely the worst experience we've ever had. We recently transferred a substantial amount of money using Revolut, and it went missing for two weeks. When they finally located the funds, they returned them in the wrong currency, causing us to lose money. Now, we have to transfer the money again and pay additional fees! Throughout the process, their customer service was rude and unhelpful, and the issue still hasn't been fully resolved. We've decided to close all our accounts with Revolut and are advising our friends and colleagues to do the same

⚠️ Beware of Revolut Scams! ⚠️

On Sept 7th, 2024, my Revolut card was charged in the UK at 4:54AM,5:03am and 5:13am while I was in my home. I didn’t receive any alerts nor any authentication messages. A scammer charged my card while sitting in a coffee shop, and despite providing screenshots and clear evidence that I hadn’t made any purchases, Revolut's customer support was unhelpful, offering weak excuses and taking no responsibility and straightaway saying they can’t do any anything and it’s highly unlikely to get my money back. This is extremely frustrating and unethical. If they can’t help me, what’s stopping this from happening to you? Stay cautious when using Revolut! Their customer service is the worst

I do not recommend Revolut. Revolut seems unreliable to me. For 21 days, they haven't activated the account. They make excuses: repeatedly asking for photographs, selfies, and videos, even though they've received them multiple times and their app has deemed them adequate. They don't respect customers' time. Customer service is terrible: inefficient, slow, exhausting, and inconclusive. Francesca Carlesi doesn't respond to emails. They are not customer-oriented. Evidently, they are primarily interested in collecting personal data to build their database. Dealing with Revolut is a huge waste of time. There are more reliable alternatives to Revolut.

IF you are looking for a totally impersonal bank, with an arduous login procedure, limitless validations and security checks and, most important (and grievous) of all, what they call "SUPPORT" (or an excuse for such thereof), make no mistake about it. This is the bank for you!

Business was subjected to fraud resulting in the loss of €5,000 from our account. Reported to Revolut but they didn’t care and could not answer any questions. Refused to help us or investigate the fraud.The only satisfaction is that when we close the account the will lose €68,500 per annum in fees.

I forgot my passcode. I clicked on the lost my passcode icon. It took aphoto and confirmed my identity then it sent as text and said enter your passcode. I cannot access my money. Support is absolutely useless I would like to speak to a real person but can’t find a way to do that.

Revolut was my favorite online bank until 2024. After that, Revolut became a real thief. I strongly advise against using this bank, they can block your account without explanation and it is also not certain that you will get your money back.

just the worst customer service

I had extremely big issues and still having issues with Revolut.
be careful.
My funds just simple stuck in revolut. And I was asking revolut everything in order to withdraw it. Customer support is horrible. Nobody gives a help.
Nobody if you will have any issues they will jsut dissapear and will not answer to you.
My account got locked and right now they are not allowing me to withdraw my money back to my account.
I still can not take my funds. For people who are using be careful and if something be ready with lawyers and financial regulatory of your country. Because in my case I have big amount of funds that Revolut is not allowing me to take back. They are telling directly we will not allow you to do it you will not get money back. I am trying to close my account or refund it is also not working. They don't allow anything. I am asking them refund money back to me they also don't want. SImple holding my money against my will.
Be careful with this bank and better don't use it at all you are risking all your money being blocked and with no posibility to be withdrawn..

It is directly being done from revolut. YOu see your money you can not get it and they don't allow. They jsut simple continue tellign we can not do anything. Literally robbing people

I left a justified 1-star review on Google Play because I could not reach support. In response, I was given a case ID and an email address to seek help. However, when I used the provided email, I was told that support would not be provided and that I should use in-app support.

It is important to note that using in-app support is not possible when the account is being closed. I can contact support in other users' apps (family members), but this option does not exist for me due to the status of my account. Despite clearly explaining this to Naeva (customer support), and providing screenshots as proof, she repeatedly instructed me to use the in-app support.

I am trying to create a new account but cannot because the old one still exists. I cannot close the old account due to €25 remaining in it, which I cannot transfer because of the account's status. This has left me in a deadlock situation, and help is being refused.

The overall reviews here sum up support from this company.

Revolut sent me email to discuss my review but unfortunately no response no answer unprofessional saying someone will contact you but unfortunately nothing