JLL Reviews 

2,358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, noting their dedication to providing excellent service. Many people highlight the exceptional customer service, characterized by quick response times and efficient handling of issues, ensuring a smooth and enjoyable experience. However, some customers also noted dissatisfaction with communication, experiencing slow responses or ignored inquiries regarding property issues. A few other people also felt that the service deteriorated over time or found agents to be unprofessional in certain branches, leading to disappointing experiences.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their property managers for... See more

Service

Consumers find service to be positive, with many reviewers expressing appreciation for the excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and proactive... See more

Location

Customers had ambiguous experiences with location, with some reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m hugely appreciative of my property manager, Paige Waller. She provides professional and timely advice which gives me immense peace of mind to leave the property in her good hands. Her pro-active... See more

Company replied

Rated 5 out of 5 stars

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed. Due to Michael,... See more

Company replied

Rated 5 out of 5 stars

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him.... See more

Company replied

Rated 5 out of 5 stars

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(2,358)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My review is specifically for Suth…

My review is specifically for Suth Lucian Canbert. His attention to detail and his commitment to his clients is something I have not seen anywhere else. His timely reminders and always looking out for his clients’ interest is above and beyond. Thank you Suth

21 October 2025
Unprompted review
JLL logo

Reply from JLL

What a wonderful review to read. Thank you for taking the time to leave feedback, I will make sure this is fed back.

Rated 5 out of 5 stars

Ms.Paige has been an outstanding…

Ms.Paige has been an outstanding property manager. She is always patient, responsible, and easy to communicate with. Over the past few years, she has maintained excellent communication and handled every issue promptly and professionally. I truly appreciate her dedication and support.

16 October 2025
Unprompted review
JLL logo

Reply from JLL

How wonderful to read. Thank you so much for such a brilliant review.

Rated 5 out of 5 stars

Easy to work with

Very happy working with JLL throughout my tenancy process. We’ve worked with Ru Ozdemir and she was very helpful and responsive at every step.

16 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for your five star review!

Rated 5 out of 5 stars

Lily Wang, Great experience!

Lily Wang made the entire experience lovely! She’s always been available whenever I had a question or doubt, replying quickly and with such good energy!

She made the entire tenancy experience very comfortable and with a very professional and fair service! Can not recommend dealing with her enough!

7 October 2025
Unprompted review
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Reply from JLL

Brilliant feedback, thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Review

Veyr smooth process from the viewing till the signing of the contract. I had Khurram as my property manager and was very helpful and supportive throughout my tenancy.

6 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for leaving such positive feedback, I will ensure this is passed on.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Thank you Paige Waller for always getting back to us very quickly.

6 October 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for your five star review!

Rated 5 out of 5 stars

Great Service

Great Service - Jonny and I have found Sonia Bamfo and the team at JLL renewals really helpful, knowledgeable and professional to deal. We look forward to working with you on the next property. Thank you so much, Carlo

2 October 2025
Unprompted review
JLL logo

Reply from JLL

What a lovely review to read. Thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

The Greenwich team were outstanding

The Greenwich team were outstanding. We chose JLL because Michael Chu has shown us some properties and remembered key details. When we came to sell, Cheryl remembered us buying the property 13 years before. John came to value it. Then Sam Palmer was our main contact. He was professional, efficient with excellent communication skills. Highly recommend.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Great property manager

I’ve been really impressed with the support I received from Antonella Frate throughout my tenancy. She has always been responsive, professional, and patient in handling any issues that came up. Most recently, she went above and beyond in helping me resolve a difficult matter with the landlord, and thanks to her persistence we reached a fair outcome.

It makes such a difference to have an agent who communicates clearly, acts quickly, and genuinely cares about tenants as well as landlords. I can’t thank her enough for her help

18 September 2025
Unprompted review
JLL logo

Reply from JLL

Thank you so much for leaving such brilliant feedback for Antonella. I will ensure this is passed on.

Rated 5 out of 5 stars

I’d like to thank Ru at JLL.

I’d like to thank Ru at JLL for her excellent support for our renting. She was incredibly helpful in resolving both a dripping tap issue and a problem with our dishwasher. Ru acted quickly and professionally, helping us arrange the necessary contractors and ensuring the work was carried out smoothly. Her responsiveness and attention to detail made the process stress-free. We're really grateful for her support and would happily recommend her to others.

15 September 2025
Unprompted review
JLL logo

Reply from JLL

Dear Bao, thank you for leaving such positive feedback for Ru, I will make sure your review is fed back.

Rated 5 out of 5 stars

Really good company

Really good company, Hannah Davis was my property manager, she has been a great help throughout my tenancy and resolved all the issues attentively and effectively. Highly recommend her and the company.

13 September 2025
Unprompted review
JLL logo

Reply from JLL

Many thanks for taking the time to leave Hannah a review.

Rated 5 out of 5 stars

Really helpful!

Really helpful! Especially thanks for my agent Suth Lucian Canbert.

12 September 2025
Unprompted review
JLL logo

Reply from JLL

Thank you for a 5* review.

Rated 5 out of 5 stars

Appreciation for Excellent Support from JLL and Lucian

Dear JLL Team,

I would like to take a moment to sincerely thank your team for the professional and thoughtful support I have received during my rental process. In particular, I would like to highlight the outstanding work of my agent, Lucian, whose dedication and care made a real difference for me.

From the very beginning, Lucian has been incredibly responsive, patient, and attentive to all my needs and concerns. He not only guided me clearly through every step of the process but also provided solutions whenever challenges arose. His professionalism, efficiency, and kind attitude made what could have been a stressful journey into a smooth and reassuring experience.

I deeply appreciate his commitment, and I feel very lucky to have had his support. It is clear that Lucian not only represents the high standards of JLL but also brings genuine care and responsibility into his work.

Thank you again to JLL for having such an excellent team member. I will definitely recommend your services to my friends and peers in the future.

12 September 2025
Unprompted review
JLL logo

Reply from JLL

Thank yo for taking the time to leave such a positive and detailed review.

Rated 5 out of 5 stars

Hannah Davis is very helpful and…

Hannah Davis is very helpful and extremely efficient, always making sure to reply to my enquiry promptly and sufficiently. I am more than satisfied with her service and recommend her to all.

10 September 2025
Unprompted review
JLL logo

Reply from JLL

Many thanks for a 5* review.

Rated 5 out of 5 stars

We’ve been so impressed with Jo from…

We’ve been so impressed with Jo from JLL! Their attention to detail and responsiveness are second to none. Any issues we’ve raised have been dealt with immediately, and resolutions have consistently been in place within 24–48 hours.
As tenants, this has been the best experience we’ve had so far - professional, efficient, and genuinely supportive. Couldn’t recommend Jo more highly!

10 September 2025
Unprompted review
JLL logo

Reply from JLL

What a lovely review. Thank you for taking the time to leave feedback.

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