JLL Reviews 

Kathrine has been professional, responsive and helpful throughout the whole of my tenancy.

Great - Ru has been very responsive and helpful in resolving appliance issue for us.

Ru has been fantastic and super on top of all communications. Making all things super easy and clear with managing the property.

Excellent response time, help way above normal

They will steal your money and be very unprofessional. They might be good to landlords but terrible to tenants
I am writing this review after almost a year of moving out and spending months trying to file a case with the Tenancy Deposit Scheme that I finally won
The red flags started to appear from the very first days I moved in. (1) I asked the agent if the TV in the flat is part of the furnishings and she said Yes. Later when I arrived and it was not, she responded with “let me check if I ever promised that to you in writing”. MASSIVE red flag.
(2) The hob in the kitchen basically did not work for the entire 14 months of my rental… only one did, if you did some tricks and used a certain pan. The technician even admitted that previous tenants complained about it as well but JLL agent basically tried to gaslight me all the way. I had to order in food for my entire duration, loads of money spent that they never offered to compensate for. (3) they lied saying i cannot extend the contract because the landlords family is moving in (i had just bought a place that needed a few more weeks). Later they requested multiple tenants to come see the flat which clearly meant they were lying and they think i am stupid. (4) at checkout they charged me for not deep cleaning the place but forgot to implement that same intentional fraud in the checkout report which clearly said “apartment was found to be professionally clean”. They also charged me 600£ for not changing 3 lightbulbs…. This one was the biggest blow to their credibility. I filed a case with the TDS and obviously got all my money back but it took months of back and forth.
This was a flat in Chelsea in London. If their service in this neighborhood is trash, not sure what to expect from their services elsewhere. Absolutely do not recommend.

I am glad that I gotta rent a property with Dina. I got her on going support and care from her. She tried to push the landlord to do all the painting before moving in. She did me a favor just to make sure I got a smooth move in. Her personality, charisma and care were one of the best values that it made me trust JLL mayfair branch. You will not get disappointed to work/rent with Dina. :)

JLL and their team have been managing my flat in SW11 for the past few years ad have provided excellent service. The team members are very professional and are always on top of their game. They are fast to help resolve issues that may arise and will go out of their way to find solutions.

JLL has been looking after our property in SE1 for numerous years. the property manager, Rugul, has been doing an excellent job, keeping all tenant matters under control. Thank you and keep up the excellent work.

Very good support and assistance to solve my problem.

My property manager, Paige Waller, has been easy to deal with, quick to sort out any problems, and always keeps me updated. JLL Canary Wharf really look after the place and make everything stress-free. I am really happy with the service.

From the start to the end, dealing with JLL was an absolute pleasure. their professionalism, integrity and genuine care made our stay completely stress- free. They went above and beyond, in responding to anything we had to deal with in the house. It's rare to find someone who is not only highly skilled but also genuinely invested in making sure you are cared for.
Thanks to JLL, our stay was smoother and enjoyable than we ever imagined it could be. if you are looking for an estate agent who delivers excellence and perfection, I recommend JLL.

I have been renting with JLL for 6 years and received an outstanding support over this period. Very reactive and addressing any issues I had in the flat. Thanks for support!

I have recently moved into new Flat and Paige Waller is my Property Manager.
She has been a tremendous help with minor teething issues at the flat and helped in resolving all open queries.

Thank you Paige

Regards
Hassan

Suth from JLL has managed my property brilliantly for the last seven years. I’ve always found him to be efficient, competent and on the ball for anything that needed sorting out. With a friendly manner to boot, I wouldn’t hesitate in recommending him to others.

JLL have been responsible for managing our Stratford property for a number of years. Suth has provided us with an outstanding service and is extremely competent and conscientious in looking after both our interests and in dealing with any concerns that have been raised by tenants renting the property. He always keeps us well informed and is quick to respond and deal with issues when they arise.

Alexandra Imray - 13 Zeiss Court

I appreciate of your outstanding service as my property manager. Your professionalism, prompt responses, and remarkable attention to detail have made a significant difference in the smooth management of my property. Your dedication and efficiency in addressing every concern, no matter how small, have not gone unnoticed and are truly commendable. It is reassuring to know my property is in such capable hands. Thank you for your continued support and commitment. I feel that you are one of the best property managers in JLL.
Keep up with the good work.

Regards,
Dr. Wilson YEH

I am a tenant with jll and Ru Ozdemir is my property manager and she has been absolutely amazing with responding to property inquiries and providing service in a short period of time. Thanks once again for the support.

The best and fast to reply as well

Olivia Barber helped me a lot.

I am a tenant and JLL customer. Here is a thank-you to Paige Waller for providing excellent services as a property
Manager . She is truly one of a kind. Helpful, attentive , decisive ,competent and trustworthy.
Keep going and thanks once again for you support.