RentalCover.com Reviews 21,453

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the claim process, often describing it as well-organized and straightforward. Many people are impressed with the quick assessment and payment of claims, with funds often received within hours or a few days after approval. The overall service is frequently praised for its efficiency and professionalism, making the insurance experience positive for many. However, some reviewers were not happy with significant delays in claim processing and a lack of communication, leading to frustration and unresolved issues. A few other people also felt that the claim submission links were broken or that their coverage was deemed invalid after payment, causing difficulties in receiving refunds.

What people talk about most

Claim

People report positive experiences with the claim process, often highlighting its simplicity and speed.... See more

Service

Users describe positive interactions with service, highlighting it as excellent, fantastic, and absolutely... See more

Payment

Reviewers mention positive feedback about payment, with many customers reporting that claims were paid... See more

Refund

Customers had positive experiences with refund, often highlighting the ease and speed of the process. Many... See more

Response time

Customers consistently note positive experiences with response times, with many reporting that the claim... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I intended to purchase the insurance directly with the car rental company at first. It’s totally unplanned to buy from rental cover. I would say what I heard those social media is biased and not real... See more

Rated 5 out of 5 stars

I purchased the collision and damage insurance through RentalCover.com after making a reservation on rentalcars.com. I paid $84.00 for my rental week. I did not anticipate having to use my coverage wh... See more

Rated 5 out of 5 stars

It's quick and easy to organise rental car insurance on-line with RentalCover.com . No need to telephone anyone. It's a simple on-line interface with no complexity. The quoting process is simple and... See more

Rated 5 out of 5 stars

Taking out the insurance for car rental is easy and I have used in UK and Australia. Claim process is well organised and easy steps to follow to prepare the required docs and to submit a claim. I was... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

a lot of questions that were repeated…

a lot of questions that were repeated for someone that really does not how to download pictures, but once all the pictures were downloaded everything went very well. Have to have each question answered but not all at one time is what I sent with what Hertz sent me.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Claim paid…

Had a claim for a damaged wheel hubcap and having submitted the necessary evidence which was an easy process,the claim was paid in a matter of days

25 May 2026
Unprompted review
Rated 5 out of 5 stars

EFFICIENT AND VERY IMPRESSIVE SERVICE

I have never had to claim from Insurance before but after some minor damage I submitted a claim and it was resolved and paid in less than a week - even quicker than receiving the refund balance from the car rental company. The website was super easy to use - many thanks for an excellent service experience.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

So happy!

Super easy to deal with. I was dreading making a claim when our hire car windscreen got a crack... I expected hours of paperwork and ridiculous hoops to jump through. It was exactly the opposite - easy, quick. Very, very impressed - would absolutely recommend them.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy to organise rental car insurance

It's quick and easy to organise rental car insurance on-line with RentalCover.com . No need to telephone anyone. It's a simple on-line interface with no complexity. The quoting process is simple and fast, and the insurance is active immediately the payment is made and confirmed. I've done it on at least 6 occasions now. I've never needed to make a claim, but it's a great relief to know that I have zero-excess coverage at well below the rate that the rental car company would charge.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Never bot it before

Never bot it before, distance any idea how it would be. Hertz accused us of a scuff on the bumper and two micro chips in the windshield. I think it was a scam. I filed the claim, it was approved overnight and a couple days later the money was deposited into my account

10 May 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend

I would highly recommend, We had to make a claim for a windscreen chip, it was easy to fill out the online claim and the replies were quick, our claim was accepted and paid out within 2 days which surpised us so very happy.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Unable to make claim

Unable to make claim. Link to claim keeps coming back with an ‘Opps’ message and sends me back to home page. I’ve contacted Expedia and Rentalcover.com who keep referring me via a generic message back to the same claim link which doesn’t work. Impossible to contact a human to speak too. I feel the cover a scam and impossible to actually make claim through. I’ve been trying to claim for over 12 days, attempting daily via different devices and desktop browsers and all return the same oops message. I would never waste my money with this company ever again and I’m disappointed that Expedia sell their product as I love Expedia.

13 May 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi S Neave,

Thanks for your feedback.

We’d like to review this in detail and ensure it’s handled correctly. Please contact us via our support form (https://rentalcover.com/help/about-your-cover/how-to-contact-us) and include reference TP-7152352 so we can locate your case and assist.

The RentalCover Team

Rated 5 out of 5 stars

Great

Great, so easy to do and good prices. Luckily never had to make a claim so can't comment on that side. Use them all the time

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. I had a slight accident and I followed their excellent instructions for a claim. I was paid within 36 hours. I am telling you the truth. I was shocked!! That's how good they are.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently had to file a claim with …

I recently had to file a claim with RentalCover.com after a rental car incident, and I was genuinely impressed by how professionally everything was handled from start to finish.

The entire claims process was clear, transparent, and much easier than I expected. Communication was excellent throughout the process, and every step was explained in a straightforward way. What stood out the most was how fair and transparent the payout process was — there were no hidden surprises, and the support team was responsive and professional whenever I had questions.

Filing a claim can usually be stressful, especially while traveling, but RentalCover made the experience smooth and reassuring. I truly appreciated the efficiency, honesty, and customer service they provided.

Highly recommended for anyone renting a vehicle and wanting real peace of mind.

20 May 2026
Unprompted review

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