RentalCover.com Reviews 

22,279
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient service, highlighting the straightforward and quick claims process. Many people were impressed with the rapid approval of claims, often within hours or a day, and the prompt payment directly into their accounts. Reviewers frequently noted the ease of the online claim submission and the overall excellent service provided. However, some customers also noted minor issues, such as not receiving interest on credit card payments for currency conversions. A few other people also felt that the refund process could be faster, or experienced delays in receiving funds despite claim approval.

What people talk about most

Claim

Consumers find the claim process to be overwhelmingly positive, often describing it as quick, easy, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the fast,... See more

Payment

Reviewers mention positive feedback about payment, highlighting the swiftness and ease of the process. Many... See more

Refund

Customers consistently note positive experiences with refund, highlighting the speed and ease of the process.... See more

Response time

Users describe positive interactions with response times, with many reporting quick claim approvals and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Happy with rental cover- fair bit of paperwork, but clear process, good communication, and promptly settled. Not happy with Car Italy Rental co. -as per other reviews , seems they are running a scam.... See more

Rated 5 out of 5 stars

Fast and efficient service. Accepted my claim within 48 hours. Only complaint would be that they didn't pay the interest on my credit card for using euros to settle on the credit card which the car... See more

Rated 5 out of 5 stars

Very impressed with my first Hire Car Insurance Claim. If you accept the adage "You only find out how good your insurance company is by making a claim" - then Rental Cover is indeed a very good comp... See more

Rated 5 out of 5 stars

The claims process was clear and very fast in all respects. Important to have all evidence to hand, but thereafter the claim was processed and accepted within 24 hours. Payment was in my account with... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(22,279)

5,701 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gold star standard

You never really know how good a company is until you make a claim - and Rentalcover is the gold standard. Lodged claim on a Wednesday night & claim paid into account by early morning Friday! No hassle, no drama - just a very smooth process. Highly recommend. Thanks rentalcover team!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a small rear fender incident in a…

Had a small rear fender incident in a dark parkade in Salzburg. I found the Rental Cover website easy to navigate and managed to submit all the necessary documents with ease. My claim was accepted and paid promptly. I readily recommend Rental Cover for any car rental.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Rental Cover

Thank you Rental Cover for your amazingly prompt response and reimbursement of expenses charged by the Italian car rental company we dealt with. We highly recommend your services.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent insurance coverRental companies in Australia provide…

Rental companies in Australia provide insurance at the time of pick up , it’s exorbitantly priced , and doesn’t cover windscreen , tyres , or underbody which are the main items you need particularly if travelling the country areas encountering road trains. We got a nearly invisible microchip on the windscreen which the local windscreen repairer in remote Broome deemed needing replacement??? Cost $1800 plus $66 administrative costs. Put in a claim online and we got a refund within 24 hours .the insurance cover was a quarter of the rental companies cost!!!!!and it did cover windscreen tyres and underbody.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I NEVER get insurance, until now.

I NEVER get insurance, but this was Europe, so... glad I did. A street Bollard (look it up) rose as we passed over, causing major damage. I prepared for the inevitable mountain of paperwork required to file a claim, but it was far easier than I would have imagined. A few days later, I received a link for the money. Done!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

You are very fast

You are very fast, professional, and reliable. Your service helps protect customers from unfair practices by car rental companies. Thank you for your excellent support.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware!!

Beware!!! This company will ignore your claim!! I’ve been waiting over a week for a response since I submitted updated information, and their claims team states they’ll “get back to you soon.” There is no contact number, and you’ll be left waiting in limbo with a big bill on your credit card. At this point it looks like I’ll have to eat the cost of my rental car damage out of pocket.

Don’t use this company and use the insurance provided by your rental car company instead!!

2 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Brian,

Thanks for your feedback, we understand delays can be frustrating.

Updates on your claim are sent to the email linked to your XCover Account. We recommend checking your inbox and spam folders, or logging in to your account to view the latest status.

If you’re still unable to find any updates, please contact us via our via our support form (https://rentalcover.com/help/about-your-cover/how-to-contact-us) and include reference TP-7408217 so we can review this directly.

The Rental Cover Team

Rated 5 out of 5 stars

Simply excellent, this is a must have in Bangkok

I had a fairly new rental car. I luckily purchased a full RentalCover insurance too.
Upon returning the car at the airport, to my surprise, there was a scratch on the side that I was unaware, maybe it was originally there, that I missed it in a rush upon collection. I couldn't argue much as I was rushing for my flight and ended up paying full excess sum and left. I reported everything to RentalCover with the receipt and guess what, the claim was approved in a day and I got paid all back to my account the following day. What a relieve and great experience.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and agile service…

I rented a car in Croatia with rentalCovr insurance, the license number fell and the car rental company charged me an Huge amount. Upon my return, I contacted the insurer, filled out the details in an easy and convenient manner, uploaded the necessary documents, and Within 2 days I had the money in my account. I really don't see where they can improve. Thank you for the amazing service

1 July 2026
Unprompted review

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