RentalCover.com Reviews 21,446

My research for Rental Car insurance - was extensive and I found this policy to be affordable for our needs.

Hoping we will not need to ultized it.
and if I do looking forward to prompt efficent service.

The process of claim application was very easy and the time required to get the claims was also quick. Appreciate will surely recommend

Easy claims process and paid super quickly. Would recommend.

As much as I hated we had an incident in our rental, RentalCover made the claim process really easy and straight forward & paid fast! Will 100% use them again!

What an easy process and so cheap.
The website is so easy to navigate and everything is explained in plain english and easily understood.
They explain everything you need to know.
If only every site was like this. Thanks.

I purchased insurance from RentalCover expecting professional customer service and proper claim handling. Unfortunately, my experience has been extremely disappointing.

I submitted my claim on 8 April 2026 (Claim reference: A7GX-SFR5-INS).

On 14 April 2026, I was asked to provide additional documents, including a detailed final invoice and repair estimate. I uploaded all requested documents on the same day.

Since then, my claim has remained in “Processing” status without any final decision.

Over the following weeks, I sent numerous follow-up emails asking for updates, but most of them were completely ignored. After posting negative reviews, I received responses stating that my case had been escalated to the Complaint Management Team for a “priority review” because the delay exceeded their normal processing time.

Despite these assurances, no meaningful progress has been made.

Today is 27 May 2026, more than six weeks after submitting all requested documents, and I still have:

* no final decision,
* no proper explanation,
* no timeframe,
* and almost no communication from the company.

At this stage, I consider the handling of my claim unacceptable and highly unprofessional.

Due to the excessive delays and lack of communication, today I officially submitted a complaint to the Financial Ombudsman Service (FOS).

Based on my personal experience, I cannot recommend this company to anyone seeking reliable insurance protection or fair claim handling.

The damage claim went extremely fast! Within 24 hours my claim was approved and the full amount was transferred also within 24 hours. Absolutely amazing

There isn’t anything that this company don’t do well! The process is fast, the return of money is as fast as their service and support! The only thing I would like to have is an APP, apart from that, everything is amazing.

Unfortunately i had to make a claim as id lost my hire car keys and had to pay the hire company for this
I must say I can't believe how simple it was to make the claim with no long winded arduous forms to complete
It was straight forward, simple and quick
The claim was put in and was settled fully within 24 hours
Accidents obviously do sometimes happen but it is very refreshing for an insurance company to be as easy to deal with and so prompt to settle

Very trustful insurance provider to help you find a peace of mind on your rental across the globe. Claim process is as fast as flash of light.

amazing! Everything went smoothly

I received a payout the same day for a broken windscreen

The information as to how to file a claim was very good. The process took only about 15 or 20 minutes. The claim was paid very quickly. Excellent experience 👏

Easy to use, & economical. Recommended!

Credit when it is due. Was a dream to deal with. I had a very bad experience with the rent car and this company resolved it.

Very little to say other than our experience was great cover at a reasonable cost followed up by a straightforward claims process and above all a very rapid and no quibble resolution. Very impressed.

I had a minor accident which caused cosmetic damage to my rental car.The rental company used the additional hold on my card to satisfy the damages. Rental Cover's protection was vital to restoring the costs assessed for the damage. Thanks!

My claim was dealt with very quickly with no fuss.

The link to submit more information is broken so my claim cannot progress. No one to ask about this terrible experience.

Great communication, easy ro deal with, will use again