RentalCover.com Reviews 21,433

I purchased full protection from rentalcover.com for my rental from Germany. Apparently, the rear wiper cover of the car fell off. The rental company charged me for the repair. I opened a case, uploaded the requested documents, and in less than 12 hours, my case was reviewed, my payment was approved, and the money was transferred to my account. It's a fantastic service. I travel frequently, and I will now choose rentalcover.com for all my rentals. I recommend it to everyone; it's a great service. Thank you so much!

Do NOT use this company
I have never had such a poor experience with an insurance company. The accident happened 3 months ago and I lodged my claim immediately. (The accident in question was scratches by the way, and now I'm out the $1000 excess)
I have yet to receive any update, let alone any determination.
A third party was responsible for the accident and accepted responsibility, I provided all their details to both rental cover and the hire company. I have now been following up on this claim for 3 months now, to both emails (the admin and the complaints one) with no reply. I have had no correspondence apart from system generated emails confirming they're still reviewing, and even then the last one was from April 11th. This is confirmed by my account on their portal as well.
I work in insurance myself, I know first hand things can get tricky, but the lack of support or any communication is ridiculous.
If there is no resolution this week I will be escalating further.

Very clear website, quick response and insurance cover more than rentals company.

Got rentalcover through booking. Claim process was super easy and the claim was processed in 3 days.

It was seamless to add the insurance to the rental booking. And when I needed the claim process everything went smoothly online and the payment was lightning fast.
I would not call it 'tedious' but 'detailed'. You have to make sure you have all the information available which, by the way, they lay out clearly on their website with precise supporting descriptions. Once you have all the documents you upload them to the claim form which takes you through step by step. If you have done your homework right the payment process is lighting fast. I got payment in one day!

I have used RentalCover service for quite some times
When I had an charge from rental company in Iceland for Windshield damage, I got payment from RentalCover very quickly. The whole process is very simple. But the price is very competitive comparing to what rental company offers.

Wow, I can’t believe how easy and quick it was to make a claim and have the money refunded into my bank account. Just amazing. 10 out of 10 all the way. Thank you for making it so stress-free. 😊

OMG, WHAT A SERVICE
The app is very easy to use, adding documents is very simple. The processing of a claim was also very fast; I was also surprised that the payment was made directly to my bank without any waiting. Well done, I recommend them!

The 1st claim since i have been using rentalcar for more than 15 year. The response is quick and professional.

My research for Rental Car insurance - was extensive and I found this policy to be affordable for our needs.

Hoping we will not need to ultized it.
and if I do looking forward to prompt efficent service.

The process of claim application was very easy and the time required to get the claims was also quick. Appreciate will surely recommend

Easy claims process and paid super quickly. Would recommend.

As much as I hated we had an incident in our rental, RentalCover made the claim process really easy and straight forward & paid fast! Will 100% use them again!

What an easy process and so cheap.
The website is so easy to navigate and everything is explained in plain english and easily understood.
They explain everything you need to know.
If only every site was like this. Thanks.

I purchased insurance from RentalCover expecting professional customer service and proper claim handling. Unfortunately, my experience has been extremely disappointing.

I submitted my claim on 8 April 2026 (Claim reference: A7GX-SFR5-INS).

On 14 April 2026, I was asked to provide additional documents, including a detailed final invoice and repair estimate. I uploaded all requested documents on the same day.

Since then, my claim has remained in “Processing” status without any final decision.

Over the following weeks, I sent numerous follow-up emails asking for updates, but most of them were completely ignored. After posting negative reviews, I received responses stating that my case had been escalated to the Complaint Management Team for a “priority review” because the delay exceeded their normal processing time.

Despite these assurances, no meaningful progress has been made.

Today is 27 May 2026, more than six weeks after submitting all requested documents, and I still have:

* no final decision,
* no proper explanation,
* no timeframe,
* and almost no communication from the company.

At this stage, I consider the handling of my claim unacceptable and highly unprofessional.

Due to the excessive delays and lack of communication, today I officially submitted a complaint to the Financial Ombudsman Service (FOS).

Based on my personal experience, I cannot recommend this company to anyone seeking reliable insurance protection or fair claim handling.

The damage claim went extremely fast! Within 24 hours my claim was approved and the full amount was transferred also within 24 hours. Absolutely amazing

There isn’t anything that this company don’t do well! The process is fast, the return of money is as fast as their service and support! The only thing I would like to have is an APP, apart from that, everything is amazing.

Unfortunately i had to make a claim as id lost my hire car keys and had to pay the hire company for this
I must say I can't believe how simple it was to make the claim with no long winded arduous forms to complete
It was straight forward, simple and quick
The claim was put in and was settled fully within 24 hours
Accidents obviously do sometimes happen but it is very refreshing for an insurance company to be as easy to deal with and so prompt to settle

Very trustful insurance provider to help you find a peace of mind on your rental across the globe. Claim process is as fast as flash of light.