Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
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Review summary
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My car insurance had gone up so went to look around for a different provider. The RAC was a really good price, offering more options as standard than some other insurers. I haven’t had any issues with... See more
Company replied
RAC offered different levels of comprehensive cover. The price seemed fair. RAC is a long established name in the world of motoring. I am already a member of RAC Breakdown
Company replied
The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
19K reviews
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Simple process and a good price
The whole process of taking out this insurance was easy and quick. The original quote given was one of the cheapest I received and the policy covered everything I wanted.
9 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
NEVER again.
Despite me buying, AND PAYING FOR ! my car insurance policy with you at least 14 days ago, I have had to get your help desk to email me a copy of my documents as your online site will not allow me to view them !
It tells me I DO have a policy but will not open the documents despite repeated attempts !
I should have learned my lesson 2 YEARS AGO WHEN IT HAPPENED THEN !
IT WON'T HAPPEN AGAIN .
13 August 2026
Reply from RAC Car Insurance
Hi Clive,
Thank you for taking the time to leave us a review. We’re very sorry to hear about the difficulties you’ve experienced accessing your policy documents online, particularly as you’ve encountered a similar issue in the past. We understand how frustrating this must have been, especially after purchasing and paying for your policy.
We appreciate you bringing this to our attention. If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Rachel
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
all goodvvvvvvvvvvvv good
7 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Very simple way to apply
Very simple way to apply, it only took a few minutes. Good price, I Had been quoted just under £100 per month. Nice well known name so I had confidence in taking out the cover.
14 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
price and service
9 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Very easy to do
2 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Easy!
This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and managed to add a second driver on my insurance. So, very easy to navigate my way around, but I must say I do find it a bit disconcerting to know that there is no human I could talk to.
13 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
No problems all straight forward
13 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
The assistant on the phone was very…
The assistant on the phone was very polite and helpful
8 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
The lady who I spoke to was very…
The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank hadn’t got a couple of security questions from my card but the lady explained a few things and I was completely satisfied.Thankyou once again.
8 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Goodprice thanks
9 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Not good On Line Customer Service. Be aware only AI.
Our initial payment did not go through as the card had expired and we didn't realise. We then went through the rabbit hole. I changed card details three times on the non human "Customer service Site" had confirmation that card had been changed. Then two weeks later " renew or cover cancelled". Again back to "site" no confirmation that payment was received but insurance documents for the following year were delivered. This has caused us a lot of stress as we have been on holiday for most of this time. Not sure if we will renew because of this experience.
13 August 2026
Reply from RAC Car Insurance
Hi Jacqueline,
Thank you for taking the time to leave us a review. We’re very sorry to hear about the difficulties you experienced with your payment and the online service, and we understand how stressful and frustrating this must have been, especially while you were away on holiday.
We appreciate you bringing this to our attention and would like the opportunity to look into what happened. If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Rachel
Easy online insurance.
8 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Very easy to organise through a…
Very easy to organise through a comparison site. All went smoothly and I’m pleased with the resulting price and features of the policy. I hope that I don’t have to make a claim during the course of the term.
13 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Excellent Service
Very good price compared with previous insurer who in my opinion are in danger of pricing themselves out of the market!!
RAC insurance some £300 less for same degree of cover & very easy set up online.
13 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I don,t know how they get any star RAC…Black BOX
I don,t know how they get any star ratings because if i had a choice there would be no star. I purchase a black box insurance by mistake i am 84 years old and driving for over 50 years so i did not need a black box i never had an accident. i try to cancel on the same day 9 /8/2026 but it was difficult any way i did it on the second day.It was complete monday and tuesday.Adriana who did the cancellation said she don,t think there will be any charges as the policy don,t start until the 2/9/2026. I paid £1023.22 and i got back £884 96.How can you take£138.26 for what when on your website you said i have 14 days cooling off days. that£138.26 is half my weekly pension.What sort of company are you.That is a lot of money for nothing. MR MARTIN ROY WALKER.
9 August 2026
Unprompted review
Reply from RAC Car Insurance
Hi Audrey,
Thank you for taking the time to leave us a review. We’re very sorry to hear about the experience you’ve had and understand your frustration regarding the cancellation and the amount refunded.
Please be aware that the Trustpilot page you have used is for our standard car and van insurance products. If your policy is a telematics/black box policy, this is managed by a different team.
If you would like to contact the correct telematics team regarding your concerns, you would need to locate and leave your review on their specific Trustpilot page, where the appropriate team will be able to assist you.
Rachel
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