I would not recommend this product. As you can read in the hundreds of reviews, the company deceptively charges you for a subscription at checkout and does not respond to requests to cancel. They... See more
Company replied
Quiets Bouncer Ball
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not recommended… Worst buying experience… overpriced, app does not work and they will charge you a monthly fee ($29.99USD) without approval… They do not reply to emails… I have been requesting to... See more
Company replied
I ordered Quitebounce ball, got delivery after 25 days. It has charged my credit card again for US#30 for unexplained reason. Trying to get email, got failure message. Sent message through contact pag... See more
Company replied
bought this for a christmas gift. my shipment came all mangled and the hoop was delayed. then i suddenly started getting charged 29.99 each month. i had to do some research only to find out it was for... See more
Company replied
Breach of guidelines
Do not order from this site
I ordered from the site in November and when my order came it was only partially fulfilled. I emailed straight away and they went back / forth a bit and eventually said they would send the missing items. I received notification they were on their way and when asked for tracking details they just kept sending me the original tracking details and order number over and over again. The products were cheap as to be expected but not providing everything I paid for is poor. They are stuffing me around and I doubt I will ever see the missing items. Please do not waste your money, go to Temu or some other cheap site where you will get equivalent and hopefully not be in the mess I am in. I do not recommend this company.
30 November 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Tamryn,
We’re really sorry you were left hanging with a partial delivery and receiving the same tracking details repeatedly. That’s frustrating and not the experience we aim to provide.
Please send your order number to info@quietbounce.com
so we can review your case, investigate what happened with the missing items, and work to get the right solution sent to you. Thank you for bringing this to our attention.
Ordered 3 and a half weeks ago for my…
Ordered 3 and a half weeks ago for my daughter’s birthday. Still have not received it. No direct communication when emailed about the order. Would not order again!
21 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi Lindsay,
We’re very sorry for the delay and the lack of clear communication regarding your order. We understand how frustrating it must be to wait for a gift and not get updates.
If you could share your order details with us at info@quietbounce.com
, we’ll look into what’s causing the delay and work on getting your order to you as quickly as possible.
Arrived 1 month late
Arrived 1 month late, poor quality, they will not give me information on how to return. Correspondence said I had to send pictures on why it was not up to standard despite advertising 100% guaranteed satisfaction.
16 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi,
We’re truly sorry for the delay and the inconvenience you experienced. We understand how disappointing it is when a product doesn’t arrive on time or meet expectations. While we see you’ve received it now, we want to ensure you’re satisfied with your purchase. If there’s anything we can do to make your experience better, please let us know—we’re committed to making it right and improving your overall experience.
Thank you for your patience and for sharing your feedback.
quietbounce.com review
No box, no insignia, shipped from China. Total false advertising!! No different than the 12$ silent bball that I ordered from Temu. Already started falling apart within 2 weeks of indoor use. I have been Seeking a refund since, going on almost a month now. They continue to string me along even though they say they have superior customer service. They just email me the same scripted computer message every time. They are a scam company selling junk and shipping it from China even though their claim is that they are not!! Lies Scam
23 December 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Karen,
We sincerely apologize for the issues you’ve experienced and understand how frustrating this must be. Receiving a product that doesn’t meet expectations, along with unhelpful communication, is never the experience we want. Please send your order details to info@quietbounce.com
so we can review the situation and find a solution, whether that’s a replacement or refund.
Your feedback helps us improve, and we truly appreciate your patience.
Do not buy.
As with too many others here - ordered well in advance of a birthday date. Company claimed it was delivered but no sign of it. After numerous emails they insisted I'd get a replacement on time.
No replacement to this day - I'm reduced to pursuing them through my credit card as they refuse to refund.
Update: ONE YEAR LATER, I GET A REPLY FROM THE COMPANY.
Not to my emails, mind you - just here because they think damage control is more important than customer service. Absolute disgrace.
11 November 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Misha,
We’re very sorry to hear about the difficulties you’ve had with your order. It’s frustrating when a delivery doesn’t arrive as expected and follow-up communication falls short. Please reach out to us at info@quietbounce.com
with your order details so we can investigate and work toward a resolution.
We truly appreciate your patience and feedback as it helps us improve our processes.
Ordered a hoop on November 24 2024
Ordered a hoop on November 24 2024. It is now January 16 th. Much past Christmas! Worst tracking and delivery ever!!!! Avoid! Worst Customer Service ever!!!! Still in China … I think 🤔
16 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi,
We sincerely apologize for the delay and the issues with your order. This is not the experience we want for our customers. Please provide your order details at info@quietbounce.com
so we can investigate immediately and take the necessary steps to resolve this promptly.
We appreciate your patience and will work to make this right.
Terrible quality; Long delivery time
Ordered this item early December. Arrived over 1 month later in January. Agree with others feels like a holiday scam! Quality is horrible. The lines on the balls look like a well used black permanent markers was used. I got 3 balls (different sizes). Even after 24 hours out of pressure bags - NONE are circular. They are lopsided. They don’t bounce well. Because they didn’t show up quickly we ordered another companies “quiet” bouncing b-ball and it is fantastic in comparison (lines molded in; circular & cheaper). So I can tell you in side by side comparison there is a difference. The quality is BAD and cost was HIGH!!! Order another b-ball from online retailer like A••z•• or W•••••t and have in a couple days and I’m sure any of their 20 options will be probably be cheaper and better.
13 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi Lynne,
We’re very sorry to hear about the issues with your order and the quality of the balls. We understand how frustrating it must be to receive items that don’t meet your expectations, especially after waiting for them.
Your detailed comparison is very helpful. We take feedback like yours seriously and will review the batch and packaging to identify what went wrong with shape, finish, and bounce performance. We’re always working to improve our products and ensure they meet the standards our customers expect.
Thank you for taking the time to share your experience. It helps us make meaningful improvements for everyone.
QUIET BOUNCE… Do NOT order from them!
My experience is much like those already posted. I place an order on 12/4, which was a Christmas present for my grandson. The website said Quiet Bounce was different because it didn’t ship from China. Guess what… that’s EXACTLY where it shipped from. I have asked for a refund and expressed my frustration so many times.. but no help! I hope people read these reviews before they order from Quiet Bounce…find somewhere else to order a silent bouncing basketball!
4 December 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Rene,
We’re very sorry to hear about the issues you experienced with your order and the frustration it has caused. We understand how disappointing it must be when a gift doesn’t arrive as expected, and the situation has been stressful.
We appreciate your feedback and take it seriously. Comments like yours help us review our shipping and communication processes to prevent similar issues in the future.
Thank you for sharing your experience and helping us understand where we can improve.
Refuse to Refund
Ordered the product on December 15 for Christmas. Paid the extra for expedited processing the shipping. Said 5-10 days to process and receive product worldwide. As of January 13 product still not received and after three emails to customer service they still won’t cancel and refund my order. They just say be patient and wait because their supplier is behind. Not my problem. Christmas present ruined and now they are ignoring me.
15 December 2024
Unprompted review
Reply from Quiets Bouncer Ball
We sincerely apologize for the frustration this situation has caused. We understand how disappointing it must be to have planned a gift and not receive it as expected.
We are reviewing this order and the shipping process to see where improvements can be made. Your feedback helps us identify gaps in communication and fulfillment that we are committed to addressing.
Thank you for sharing your experience and helping us improve.
Horrible! Same deal as everyone else
Same deal as everyone else, ordered early December, keep getting bland, uninformative “updates” via email that say “ Hey there! I just wanted to reach out and provide an update on your order. It appears that the shipping company has not yet delivered it. However, it's getting closer to you and should be delivered soon! Thank you for your patience and understanding, we're doing everything we can to get your order delivered ASAP.
Let us know if you have any questions or concerns, we're here for you!
Thank you”. There’s no signature or tracking # provided, horrific customer service! It’s a scam, avoid, do not buy!
10 December 2024
Unprompted review
Reply from Quiets Bouncer Ball
Hi Steve,
We’re very sorry for the frustration you’ve experienced with your order. We understand how upsetting it can be to receive unhelpful updates and not have clear tracking information, especially when you’ve been waiting since early December.
Please know that we take every order seriously, and it’s never our intention to leave a customer feeling unsupported. If you can provide your order details, we will review the situation and work toward a resolution, whether that’s sending the correct items or finding the best solution for you.
Your feedback is important and helps us improve our processes to provide a smoother experience for all customers. You can reach us anytime at info@quietbounce.com
.
We truly appreciate your patience and are committed to resolving this as quickly as possible.
I’d give it a zero if I could
I’d give it a zero if I could. Company is a scam. Paid priority shipping when I ordered the basketball in early December and product still hasn’t arrived and it’s January 10. Sent 4 emails to them and all I get back is that it’s “in transit.” I’ve asked for my money back because of the delay and they say they can’t return the money because product is in transit. I’ve open a dispute with my charge card company. I believe the 5-star reviews here are also fake. If you read them they all sound the same — as if they’re written by robots and not real people. This company’s website is advertised as being in Texas which makes you think that’s where the product is shipping from. Wrong. It’s coming from China and the never tell you that anywhere in your order. So all these 5-star reviews who say the product came right away are liars. I have no idea when or if product will arrive. Save your money, spend it elsewhere.
10 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi Vita,
We’re very sorry for the frustration caused by the delay in receiving your order. We understand how disappointing it is when priority shipping doesn’t meet expectations and communication feels unhelpful.
While we strive to provide accurate shipping information and timely updates, it’s clear we fell short in this instance. We take feedback like yours seriously and are reviewing our processes to ensure better transparency and reliability for future orders.
If you’re still awaiting your package, we encourage you to reach out with your order details at info@quietbounce.com
, and we’ll work toward a resolution that addresses your concerns.
Thank you for sharing your experience. Your feedback helps us improve and provide a better service for all customers.
I never received the product after…
I never received the product after ordering in early December. I have since received two email replies that it is in transit to me (it's not). Every review is a 1 star except for all of the 5 stars that come from young girls who have never had a basketball their entire lives. Do not order from them.
13 December 2024
Unprompted review
Reply from Quiets Bouncer Ball
We’re very sorry to hear about the delay with your order. We understand how frustrating it is to receive repeated updates that don’t match your experience.
While we aim to provide accurate shipping information, it’s clear that we did not meet your expectations this time. We appreciate your feedback and are reviewing our processes to improve communication and ensure orders are delivered as expected.
If you would like us to review your order directly, please send your order details to info@quietbounce.com
, and we’ll do our best to resolve the situation promptly.
Thank you for sharing your experience. Your feedback helps us enhance our service for all customers.
Just a sponge ball
I feel duped. The marketing I saw on Instagram made me think that this was some kind of technically superior ball with some tech to reduce noise. No.... it's a sponge ball with some basketball styling paint.
It also took over one month to arrive, presumably from China and was all squished and misformed by the packaging.
Other than that, it is fine, it does indeed bounce quietly but so do other sponge balls that are a fraction of the cost
3 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
We’re sorry to hear that your experience did not match your expectations. We understand how disappointing it can be when a product arrives later than expected and in less than ideal condition.
Quiet Bounce is designed to provide a quieter indoor experience while maintaining basketball functionality. We appreciate your feedback regarding packaging and delivery times, and we’ll use this to improve the overall experience for future customers.
Thank you for taking the time to share your thoughts.
I would give this a zero star if I…
I would give this a zero star if I could. Complete scam. Ordered 11/28, still have not received. Initially received a tracking number 2 days after ordering that provided no information. After Contacting customer service on 12/14, and again 12/17, I received an email response saying it hadn't shipped but would ship soon. I contacted them again 12/23 (no response) and 12/27 (this time demanding a refund), THAT got a response that they couldn't refund as the order had just shipped. On 12/30 received another email apologizing and that they were looking into the matter as it appears it hadn't shipped. Emailed again 1/6/25 and 1/7/25 stating that I would dispute with my credit card company. Immediately received a response stating it had been delivered, although tracking showed a shipping error that requested I get with the carrier. What carrier? It's coming from China ??. On 1/8/25, I responded stating I still hadn't received. I got a response from "Justlyn" acknowledging that it appeared my package was lost, and they would either reship or refund (my choice). I responded stating I wanted a refund, and confirmation of the refund. No response. I'm done. I contacted my credit card company and they reversed the charge / credited my account. This company is a SCAM!
8 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
We’re very sorry for the frustration and confusion you experienced with your order. We understand how upsetting it can be when a package does not arrive as expected and communication falls short.
Quiet Bounce strives to address every order and concern, and we regret that in this case the process did not meet your expectations. We appreciate your feedback and will review our processes to prevent delays and improve clarity in shipping communications.
Thank you for sharing your experience.
Place is awful
Place is awful, product not delivered have been waiting 4 weeks, missed Xmas. Customer Service gives no real response as to why, there is no phone number to call just an automated email that says product is “in transit”..
8 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Sorry to hear about the delays and the frustration this situation has caused. Missing an important delivery, especially around the holidays, is understandably upsetting.
Your feedback is important, and we’re taking it seriously as we continue to improve our shipping and support processes to provide better communication and service.
Thank you for sharing your experience.
Scam
Absolutely rubbish all it is is a foam ball doesn’t even have the quiet bounce logo on it as on the website thought it would come in a box but it was just wrapped in paper absolutely feel ripped off do not buy I also thought I was buying from an American website but it was shipped from china
7 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
We’re sorry to hear about your experience. It’s disappointing when a product does not meet expectations, especially if the packaging or branding is not as anticipated. We understand how frustrating this must feel and appreciate your feedback, as it helps us improve our product descriptions and shipping processes.
Thank you for sharing your experience.
Cheap foam ball
Shipping is horrible. Took over a month to get here. It is just a foam basketball and cheap plastic rim. It bounces. The kids will have fun. It’s not like a real basketball. It doesn’t feel like a real ball. It’s worth nowhere near what they charge. I’d maybe pay $20 for two balls and a rim. This company is ridiculous. I was fooled by their online presence. My bad.
5 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi,
Sorry to hear that your experience did not meet your expectations. Our QBounce set is designed as a quiet, indoor training tool for kids and families, rather than a traditional outdoor basketball. It is meant to provide safe, low-impact play and skill-building in smaller spaces, which is why the materials differ from a standard basketball and rim.
We understand the shipping time was longer than expected, and we apologize for the delay. We strive to improve our delivery processes and ensure that our customers receive their products promptly.
Your feedback about the value and quality of the set is important to us. We always aim to provide clear product descriptions to help customers make informed choices, and we appreciate your honesty in sharing your experience.
Thank you for giving our product a try, and we hope your kids are still able to enjoy some fun with it.
So silent it’s invisible!
Update- received the ball this morning. Wish I’d bought the $5 version from Kmart. Came wrapped in plastic and roughly 3km of packing tape. Ring is made of flimsy plastic and is already bent out of shape. The one star I give them can go to their marketing team as they’ve created a very convincing illusion of a professional company selling a quality product when it’s clearly just junk from a warehouse in China.
I placed my order on 1st December and it still hasn't arrived. On 12th December, I received some vague tracking details which are clearly just a string of numbers as this was the last “update” I ever received. A email to inquire about my order only received automated replies that don’t address my specific issue. Follow-up emails get the same generic response. I deeply regret ordering from this site. While it may look slick, it’s clearly a scam.
7 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi Naida,
We sincerely apologize for the difficulties you’ve experienced with your order and for any frustration caused by the shipping and packaging. Our QBounce ball and rim are specifically designed for quiet, indoor training, which is why they differ from traditional basketballs. We understand that this design may not meet expectations for feel or durability.
We also regret that the tracking updates and automated responses did not provide the clarity you needed. Your feedback is very important to us and will help improve both our communication and how we present our products.
Thank you for sharing your experience, and we hope that you and the kids are still able to get some enjoyment from the ball once it’s used.
SCAM
THIS IS A SCAM ? I believe Quietbounce is a scam. I ordered with expedited shipping in 3Dec. Their policy says they shop 1-2 days after ordering but that’s not true as it hasn’t even been processed yet and it’s more than a month later. I even paid for a PRIORITY EXPRESS and still waiting.
6 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi Alain,
We’re kindly sorry for the frustration caused by the delay with your order. We truly understand how disappointing it is to wait longer than expected, especially after choosing expedited shipping. Our team works hard to process and ship all orders promptly, but occasionally unexpected delays can occur.
Your feedback is very important to us, and we’re reviewing our processes to make the experience smoother for everyone. If you’d like, please reach out to us at info@quietbounce.com
with your order details so we can provide an update and assist with a resolution.
We genuinely appreciate your patience and understanding as we work to improve.
Warning- Stay away
Warning- Stay away? I believe Quietbounce is a scam. I ordered with expedited shipping in 3Dec. Their policy says they shop 1-2 days after ordering but that’s not true as it hasn’t even been processed yet and it’s more than a month later. Also you cannot get help from contact customer support either. They respond to emails with generic responses - I think it’s a computer generated response not an a real person as they dont answer my simple questions. I asked for a refund since it wasn’t shipped yet and they said that was not possible, which on their FAQs it says they can cancel order if not shipped. Soooo I will try to refuse the charge on my credit card to see if that works. Not happy.
5 January 2025
Unprompted review
Reply from Quiets Bouncer Ball
Hi,
We’re kindly sorry to hear about the frustration you’ve experienced with your order. We understand how upsetting it can be when an order does not ship as quickly as expected and when email responses feel generic or unhelpful.
We want to clarify that our policy does allow cancellations for orders that have not yet shipped. It appears there was a miscommunication regarding the status of your order, and we sincerely apologize for any confusion this caused. Orders placed with expedited shipping are prioritized, but occasionally delays occur due to high demand or logistical issues, and we are actively working to improve this process.
Regarding your attempts to reach our support team, we truly apologize if our responses felt automated. Our goal is always to assist our customers personally and provide clear guidance, and we are reviewing our processes to prevent situations like this from happening again.
Please contact us directly at info@quietbounce.com
with your order details. We will review your order immediately and provide the best possible resolution, whether that is canceling the order or ensuring it is shipped without further delay.
We genuinely appreciate your feedback, and your patience as we work to make this right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.