Quiets Bouncer Ball 

Reply from Quiets Bouncer Ball

Feb 12, 2026

Hi,

We’re sorry to hear about your experience and understand how frustrating unexpected charges can feel.

The charge you’re referring to is for the optional QBounce App subscription, which is presented during checkout before completing the purchase. A confirmation email is automatically sent after the order with details about the subscription and instructions on how to access and manage it. The subscription renews monthly unless canceled.

You can cancel at any time directly through the cancellation portal on our website, or by contacting us at info@quietbounce.com
, and we will assist you promptly. Once canceled, no further renewals occur. If you have already emailed and not received a response, please check your spam or junk folder, as replies can occasionally be filtered.

We also appreciate your feedback regarding the product quality. That is not the experience we aim to deliver, and we take these comments seriously as we continue improving both our product and customer support.

Reply from Quiets Bouncer Ball

Updated Feb 11, 2026

Hi Victor,

We’re very sorry to hear about your experience and the frustration you’ve described. We understand how concerning unexpected charges can feel, and we want to clarify this carefully.

The $30 per month charge is for the optional QBounce App subscription. It is presented during checkout before an order is completed, along with the related terms. A confirmation email is automatically sent after purchase outlining the order details and app access information.

You can cancel the subscription at any time directly through our website using the online cancellation portal. The option is available within the account management section. If you prefer, you may also contact us at info@quietbounce.com
, and our support team will assist with the cancellation. Once canceled, recurring billing stops.

We do not intentionally ignore customer requests, nor do we continue charging after a confirmed cancellation. If there has been any technical difficulty locating the cancellation option, that is something we would want to review and address.

We take concerns about transparency and user experience seriously and continuously review our checkout and communication processes to ensure clarity for every customer.

Reply from Quiets Bouncer Ball

Feb 3, 2026

Hi Conrad,

We’re sorry to see this feedback and that your experience led you to feel this way. That’s never what we want for our customers.

If there is a specific issue with your order, billing, or the app subscription, our support team is happy to review it and resolve it properly. You can reach us at info@quietbounce.com
, and we will look into your case promptly.

We appreciate the opportunity to address concerns directly and improve our service.

Reply from Quiets Bouncer Ball

Feb 3, 2026

Hi,

Thank you for sharing your experience. We’re sorry to hear about the condition of your shipment and the frustration caused by the charges you noticed.

To clarify, the $29.99 charge comes from the optional app subscription that is presented during checkout and confirmed by email after purchase. The subscription renews monthly unless it is canceled, and it can be managed or canceled directly through our website at any time.

That said, we understand your concerns and want to make sure everything is resolved correctly. Please reach out to our support team at info@quietbounce.com
with your order details so we can review your case, confirm the cancellation, and address the shipping issues you experienced.

We appreciate you bringing this to our attention and the opportunity to look into this further.

Reply from Quiets Bouncer Ball

Jan 27, 2026

Hi Barbara,

Thank you for bringing this to our attention. We’re very sorry for the trouble and understand how concerning this situation must be.

The charges you’re seeing are related to the optional QBounce App subscription, which renews monthly unless canceled. A confirmation email is sent after purchase with instructions on how to manage or cancel the subscription at any time.

You can cancel directly through our website using the online cancellation portal, or our support team can assist you to ensure no further charges occur. Please reach out to us at info@quietbounce.com
with your order details so we can review your account and confirm the cancellation.

We appreciate your patience and the opportunity to resolve this promptly.

Reply from Quiets Bouncer Ball

Jan 27, 2026

Hi Michel,

Thank you for taking the time to share your feedback. We’re really sorry to hear how frustrating this experience has been for you.

The $29.99 USD charge is for the optional app subscription, which is shown during checkout at the time of purchase and renews monthly unless canceled. A confirmation email is also sent after purchase with details on how to access and manage the subscription.

That said, we completely understand how upsetting it feels when something doesn’t work as expected. You can cancel the subscription at any time directly through our website using the online cancellation portal, or our support team can help take care of it for you.

Please feel free to reach out to us at info@quietbounce.com
with your order details so we can review your account, confirm the cancellation, and assist with any billing or app issues. We truly appreciate you raising this and the opportunity to help make things right.

Reply from Quiets Bouncer Ball

Jan 26, 2026

Hi Olivia,

Thank you for bringing this to our attention. We are sorry to hear about your experience and understand how frustrating this situation has been.

The app subscription is initiated during checkout at the time of purchase and renews monthly unless canceled. A confirmation email is sent after purchase with order and subscription details, including instructions on how to manage or cancel the subscription through our website or by contacting support.

That said, being charged incorrectly, receiving more items than ordered, and issues with packaging quality are not the experience we aim to provide. We would like to review your order and billing details to investigate this further and resolve it appropriately.

Please reach out to our support team at info@quietbounce.com
with your order information, and we will assist you promptly.

Reply from Quiets Bouncer Ball

Jan 26, 2026

Hi,

Thank you for your feedback. We understand your concern regarding the charges.

The membership charge begins during checkout at the time of purchase and renews automatically unless canceled. Details are presented at checkout, and a confirmation email is sent after purchase with instructions on how to manage the subscription.

You can cancel the subscription directly at any time through our website using the online cancellation portal. If you need further assistance or believe you were charged in error, our support team can also help at info@quietbounce.com
.

Reply from Quiets Bouncer Ball

Jan 20, 2026

Hi Karen,

Thank you for sharing this, and we’re sorry to hear about your experience. Receiving only one item when you ordered two is understandably frustrating, and we recognize how disappointing it is to still be dealing with this after such a long time.

The delivery notification you received reflects the carrier marking the shipment as delivered, but that does not necessarily mean your full order was completed correctly. This is something we need to review at the order and fulfillment level to confirm what was shipped and what may still be outstanding.

Email is currently our primary support channel so that we can properly track and document cases like this. If you have already reached out, we ask that you reply to the existing email thread or contact us again at info@quietbounce.com
with your order number clearly noted, and mention that one of the two balls was missing from the delivery. This will allow our team to review the shipment details and address the issue appropriately.

We appreciate you bringing this to our attention and regret that your experience so far has not met expectations. Your feedback is important and helps us identify where improvements are needed.

Reply from Quiets Bouncer Ball

Jan 16, 2026

Hi H.L.,

Thank you for taking the time to share such detailed feedback. We appreciate you acknowledging the product itself, and we are genuinely sorry for the frustration and uncertainty you experienced around the subscription.

To clarify, the $30 monthly charge is associated with the optional QuietBounce App subscription, which is presented during checkout and confirmed before an order is completed. After purchase, a confirmation email is automatically sent outlining the order details and providing access information for the app. We understand, however, that in your case this was not as visible or clear as it should have been, and we recognize how that can feel misleading.

Regarding your concern about proof of enrollment, subscription details are tied to the checkout confirmation and the account created at the time of purchase, rather than always being itemized in the product-only portion of the order summary. That said, we take your feedback seriously and are actively reviewing how this information is displayed to ensure it is clearer and easier for customers to verify.

We also regret the inconvenience you encountered with email communication. Automated security filters can sometimes incorrectly flag replies, and we understand how confusing that must have been. Once a subscription is canceled through our official cancellation portal, it is processed immediately. While a confirmation email may not always be generated, the cancellation is recorded in the system, and no further charges should occur.

Your feedback is fair and valuable. We agree that transparency and clear communication are essential, and comments like yours help us improve how we present and manage subscriptions going forward. Thank you again for sharing your experience candidly.

Reply from Quiets Bouncer Ball

Jan 16, 2026

Hi,

Thank you for raising this. We’re sorry to hear about the delay with your order and the concern caused by the additional charge. We understand why this situation would be frustrating.

The extra charge you’re seeing is most commonly related to the optional QuietBounce App subscription, which renews monthly unless canceled. A confirmation email is sent after purchase, and the subscription can be managed or canceled at any time through our website or by contacting support. That said, if this charge was unexpected, we acknowledge the confusion and take that feedback seriously.

Regarding your shipment, some international orders have experienced delays due to carrier processing and customs handoffs, which can extend delivery timelines beyond initial estimates. This does not mean your order has been abandoned, and we are happy to review the latest status.

Please contact our support team at info@quietbounce.com
with your order number so we can look into both the delivery and billing matters and assist you directly. We take concerns like this seriously and want to ensure your case is properly reviewed and resolved.

Reply from Quiets Bouncer Ball

Jan 12, 2026

Hi Jaclyn,

Thank you for sharing your experience. We are sorry to hear how frustrated you feel, and we want to address the concerns you raised clearly.

The $30 charge you are referring to is for the optional QuietBounce App subscription, which is presented during the checkout process and confirmed before an order is completed. A confirmation email is also sent after purchase that outlines the subscription details and how it can be managed or canceled. That said, we understand from your message that this was not clear to you at the time, and we recognize how upsetting it can feel to see a charge you were not expecting.

The subscription can be canceled at any time directly through our online cancellation portal on our website or by contacting our support team. If you have already reached out and feel your concerns were not fully addressed, we would like the opportunity to review this properly and ensure your subscription status is handled correctly. Please contact us again at info@quietbounce.com
with your order details so we can assist further.

We take feedback like yours seriously and are continuously reviewing how subscription information is presented to improve clarity and avoid situations like this in the future.

Reply from Quiets Bouncer Ball

Jan 10, 2026

Hi Mr. Cronin,

Thank you for sharing your feedback. We understand your frustration regarding the subscription charge and want to clarify how this works. The app subscription is linked to the purchase during checkout and is displayed alongside the order total, including terms and conditions. A confirmation email is also sent after purchase with details about the subscription and instructions for managing or canceling it.

We understand that the process has not felt clear in your experience, and we take this feedback seriously. The subscription can be canceled at any time via our online portal or by contacting our support team, and we are continually reviewing how subscription information is presented to make it more visible and easier to manage.

If you would like us to review your specific order and subscription, please contact our support team at info@quietbounce.com
with your order details, and we will assist you promptly.

We appreciate your feedback, as it helps us improve our communication and customer experience.

Reply from Quiets Bouncer Ball

Jan 7, 2026

Hi Claire,

Thank you for bringing this to our attention. We understand why seeing an unexpected charge would be concerning, especially when the purchase was made as a Christmas gift.

To clarify, the charge you are seeing is for the optional QBounce App subscription. This option is presented during the purchase process at checkout and requires confirmation before the order is completed. A confirmation email is also sent after purchase outlining the order details and providing information on how to access, manage, or cancel the subscription. Downloading the app is not required for the subscription to be active.

The subscription can be canceled at any time directly through our website using the online cancellation option, or by contacting our support team. If you have already emailed us, our team will review your message and respond as soon as possible to confirm the status of your subscription and assist further.

We appreciate your feedback regarding clarity and ease of management. Concerns like yours are taken seriously and help us improve our communication and customer experience. If you would like us to review your specific case, please contact us at info@quietbounce.com
with your order details.

Reply from Quiets Bouncer Ball

Updated Jan 7, 2026

Hi Angela,

Thank you for sharing your experience. We understand why being quoted in AUD and then seeing a USD charge, followed by a subscription charge you did not expect, would be frustrating.

To clarify, all prices are displayed at checkout with the currency clearly indicated, and international orders may be processed in USD depending on the payment provider and bank conversion policies. Regarding the subscription, this relates to the optional app membership, which is presented during the checkout process and requires confirmation before completing the order. A confirmation email is also sent after purchase with the order summary and information on managing or canceling the subscription.

We are concerned to hear that communication stopped after you raised the subscription question. That is not the experience we aim to provide, and we will look into this internally. The subscription can be canceled at any time directly through our website using the online cancellation option, or by contacting our support team, who can also confirm the status for you.

If you are still waiting for a response or would like us to review your specific case, please reach out to us again at info@quietbounce.com
with your order details so we can address this properly.

We appreciate your feedback, as it helps us improve clarity and consistency in both our checkout experience and customer support.

Reply from Quiets Bouncer Ball

Jan 7, 2026

Hi Kate,

Thank you for taking the time to share your concerns. We are genuinely sorry to read how upsetting this experience has been for you, and we understand why the subscription charge in particular has caused frustration.

We would like to clarify that the app subscription is associated with the purchase during checkout and is disclosed before an order is completed, along with the applicable terms. That said, it is clear from your feedback and similar reviews that the way this information is presented has not felt clear or prominent enough for some customers. We take this feedback seriously and are actively revisiting how subscription details are displayed to ensure they are more visible and better understood.

The subscription is not intended to be hidden or misleading, and it can be canceled at any time through our website or by contacting our support team. A confirmation email is also sent after purchase with order details and account information. If this was not clear or did not reach you, we understand how that would feel misleading, and we regret that this was your impression.

We have received your enquiry and your refund request will be reviewed by our support team. Our goal is to resolve concerns fairly and transparently, not to leave customers feeling ignored or misled. If you would like us to review your specific order directly, please contact us at info@quietbounce.com
with your order details so we can assist you further.

We appreciate you raising these concerns. Feedback like yours is important and helps us improve both our communication and customer experience.

Reply from Quiets Bouncer Ball

Jan 6, 2026

Hi Belinda,

Thank you for sharing your experience. We are sorry to hear how disappointed you feel, especially as this purchase was intended to be a meaningful gift for your son.

To clarify the charge you mentioned, the app subscription is presented during the purchase process at checkout and requires confirmation before the order is completed. A confirmation email is also sent after purchase outlining the order details and providing information on how to manage or cancel the subscription. The subscription renews only if it is not removed or canceled, and it can be canceled at any time directly through our website’s cancellation portal or by contacting our support team.

Regarding the app performance, if the app is not loading or functioning correctly, we recommend reinstalling it, as this often resolves access issues. Our support team can also assist with troubleshooting if the problem persists.

We understand that the product did not meet your expectations in terms of quality, and we respect your feedback. We would like the opportunity to review your order and billing details carefully and address your concerns directly.

Please reach out to us at info@quietbounce.com
with your order information so we can look into this further and assist you appropriately.

Reply from Quiets Bouncer Ball

Jan 5, 2026

Hi Lee,

Thank you for bringing this to our attention. We understand how frustrating it is when the app is not loading and there has been no clear communication, and we are sorry for the inconvenience this has caused.

As a first step, we recommend reinstalling the app, as this often resolves loading or access issues. If the problem persists after reinstalling, our team is currently reviewing the situation to determine whether there may be a broader technical issue or an account-specific concern.

Please contact our support team at info@quietbounce.com
with the email used for your purchase or app login so we can look into your case directly and provide a clear update. We appreciate your patience and the opportunity to address this properly.

Reply from Quiets Bouncer Ball

Jan 5, 2026

Hi Nicholas,

Thank you for sharing your feedback. We are sorry to hear about your disappointment and understand why this experience would be frustrating.

Regarding the charge you mentioned, the monthly fee is for the optional app subscription, which is presented during the purchase process and can be removed during checkout if not desired. A confirmation email is also sent after purchase outlining the order details and providing information on how to manage or cancel the subscription. That said, we recognize that this was not clear in your case, and we take concerns about transparency very seriously.

We are also sorry to hear that the product did not meet your expectations in terms of quality. This is certainly not the experience we want customers to have, and we appreciate your honesty in sharing this feedback.

If you would like us to review your order, confirm the status of the subscription, or assist with cancelation, you can manage this directly through our website or contact our support team at info@quietbounce.com
. We are happy to look into your case and address any outstanding concerns.

Thank you again for taking the time to leave a review. Feedback like yours helps us improve both our communication and overall customer experience.

Reply from Quiets Bouncer Ball

Jan 5, 2026

Hi Shubh,

Thank you for bringing this to our attention. We are sorry to hear about the frustration and inconvenience you experienced, particularly with the unexpected charge and the difficulty reaching our team.

The additional charge of approximately $30 USD is associated with the optional app subscription, which is presented during checkout and renews monthly unless canceled. A confirmation email is sent after purchase with details of the order and subscription, including how it can be managed or canceled. That said, we understand that this may not have been clear in your case, and we take your feedback seriously.

We are concerned to hear that your emails did not go through and that you did not receive a timely response. This is not the level of support we aim to provide. We would like to review your order, confirm the status of any subscription, and ensure it is fully canceled if you no longer wish to keep it.

Please contact us directly at info@quietbounce.com
with your order details so we can look into this promptly and assist with resolving the charge. We appreciate you taking the time to share your experience, and we will use this feedback to improve both our communication and customer support processes.