Quiets Bouncer Ball 

Reply from Quiets Bouncer Ball

Jan 3, 2026

Hi Levi,

Thank you for sharing your experience. We are sorry for the frustration this caused, especially since this was a gift.

To clarify, the product itself can be used without any monthly charges. The app includes a set of free drills, and additional advanced drills are available through an optional monthly subscription. This subscription is not required and is only activated if it is selected during purchase. When a subscription is started, a confirmation email is sent with the purchase details.

We understand how this could feel confusing, particularly if you were not the one who completed the order.

If your parents would like to review, cancel, or confirm any app subscription, this can be done directly through our website’s cancellation portal or by contacting our support team. They can reach us at info@quietbounce.com
, and we will be happy to assist.

Thank you again for your feedback. We take concerns like this seriously and are continuously working to improve clarity and transparency for customers and families.

Reply from Quiets Bouncer Ball

Jan 3, 2026

Hi Maddison,
Thank you for sharing your feedback. We are sorry to hear about your frustration with both the delivery timeline and your experience with the app. We understand how disappointing this can be, and this is not the experience we want for our customers.
Regarding delivery, while most orders arrive within the estimated timeframe, delays can occasionally occur due to carrier processing or peak shipping periods. We are happy to review your specific shipment to better understand what happened in your case.
As for the app, it is an optional subscription that provides access to training content. If you experienced issues with it not working properly, this may be related to connectivity, device compatibility, or account setup, and our support team can assist with troubleshooting or confirm the status of your subscription.
We would like the opportunity to look into your order, delivery, and app access in detail and work toward a resolution. Please contact our support team at info@quietbounce.com with your order information so we can assist you directly.
We appreciate you taking the time to leave a review and hope to have the chance to address your concerns properly.

Reply from Quiets Bouncer Ball

Dec 31, 2025

Hi Deanna,

Thank you for bringing this to our attention. We are sorry for the frustration this situation has caused.

At the time an order is placed, the shipping details are automatically pulled from the information entered at checkout and sent directly to fulfillment. Once an order has been processed and marked as shipped, we are unfortunately unable to change the delivery address mid transit. That said, we understand how upsetting it is to notice an address issue after placing the order and feel that it could not be corrected in time.

We would like the opportunity to review your order details, shipping confirmation, and the timing of your message to support so we can fully understand what happened and determine the best next steps. Our goal is to make sure your case is handled fairly and properly.

Please reach out to our support team at info@quietbounce.com
with your order number so we can look into this for you and assist further.

Thank you for your patience, and we appreciate you giving us the chance to review this.

Reply from Quiets Bouncer Ball

Updated Dec 31, 2025

Hi Abbey,

Thank you for following up and for clearly outlining your concerns. We appreciate the opportunity to address them directly.

First, regarding delivery. We are genuinely sorry that your order did not arrive within the expected timeframe and understand how frustrating this is, especially given the Christmas guarantee. We are actively reviewing your shipment and tracking history to determine what caused the delay and to ensure this is resolved appropriately.

Regarding the app subscription, we would like to clarify how the charge originates. The subscription is presented during checkout and can be removed before completing the purchase. It is not mandatory to proceed with an order. A purchase confirmation email is also sent after checkout, which includes details of the order and subscription information. That said, we take your feedback seriously. Given the number of customers raising similar concerns, we are revisiting the checkout flow carefully to ensure the subscription option is clearly visible and easily understood. If there is any part of this experience that is causing confusion, we want to correct it.

For cancellation, subscriptions can be canceled directly through our website or by contacting our support team. We also send confirmation emails for both purchase and cancellation. If you did not see these emails, it is possible they were filtered by your email provider, but our support team can confirm the status for you immediately.

We would like to sincerely apologize if it felt that your emails were overlooked. Our intention is never to prioritize public responses over direct customer support, and we regret that this was your experience. We are committed to reviewing your case thoroughly and responding to you directly.

Please contact us again at info@quietbounce.com
with your order details so we can finalize the review of your shipment and subscription and ensure everything is resolved properly.

Thank you for your patience and for holding us accountable. Your feedback is important and helps us improve both our communication and customer experience.

Reply from Quiets Bouncer Ball

Dec 29, 2025

Hi Tseng,

Thank you for sharing your experience. We’re genuinely sorry to hear about the frustration this caused and understand why this situation would be disappointing.

Regarding pricing, our website displays prices in USD, which is shown at checkout before an order is completed. Depending on your bank or card provider, this can sometimes appear as a different amount once converted to your local currency, and we understand that this can be confusing.

The app subscription you mentioned is optional and is selected during the purchase process, with details shown in the cart and at checkout. A confirmation email is also sent after purchase with information about the subscription and how it can be managed or canceled. That said, we recognize that this has not always felt clear or straightforward, and we sincerely apologize for that experience.

We’re also sorry to hear that your order took longer than expected to arrive and that the app performance did not meet your expectations. This is not the experience we aim to provide, and feedback like yours is taken seriously as we work to improve both product performance and communication.

If you would like us to review your order, delivery status, or subscription details more closely, our support team is available to assist and ensure your case is properly reviewed.

We appreciate you taking the time to leave this feedback and regret that your experience did not meet expectations.

Reply from Quiets Bouncer Ball

Dec 27, 2025

Hi Carson,

We’re sorry for the confusion regarding the charge you noticed in your account. This charge began during the purchase process and is for the optional App subscription, which renews automatically each month unless canceled. The subscription is presented in the cart and at checkout, along with the applicable terms, before the order is completed. A confirmation email is also sent after purchase outlining the details.

The app provides access to step by step drills, progress tracking, and training challenges. That said, we understand from your message that this was not clear at the time, and we sincerely apologize for the frustration this caused.

You can cancel the subscription at any time directly through our website using the online cancellation portal, which is the fastest way to stop future charges. If you prefer assistance or would like confirmation once canceled, you may also contact us at info@quietbounce.com
and our support team can help.

We appreciate your feedback and regret the experience you’ve had. Our goal is to keep everything transparent and easy to manage for our customers.

Reply from Quiets Bouncer Ball

Dec 26, 2025

Hi Anelle,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment and understand why this situation has been frustrating.

We would like to clarify that the QBounce App is an optional add on and is not included by default with the physical product. The $29 USD charge you noticed relates to the app subscription, which renews monthly unless canceled. Details about the app and subscription are presented during checkout and confirmed after purchase, but we understand from your feedback that this was not as clear as it should have been. We sincerely apologize for any confusion this caused.

We’re also sorry that the product itself did not meet your expectations. That is never the experience we want for our customers, and your feedback is taken seriously as we continue working to improve both our product communication and overall experience.

If you would like us to review your specific order or confirm the status of the app subscription, our support team can assist directly. We appreciate you sharing your concerns, as feedback like yours helps us improve transparency and better serve our customers going forward.

Reply from Quiets Bouncer Ball

Dec 22, 2025

Hi Alex,

Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration reflected in your experience, particularly regarding the unexpected subscription charge and the overall impression of the product and packaging.

The $30 USD monthly charge you mentioned relates to the optional QBounce App subscription, which renews automatically unless canceled. A confirmation email is sent after purchase outlining this, and the subscription can be canceled at any time. That said, it is clear from your review that this was not apparent or communicated clearly enough, and we sincerely apologize for the confusion and inconvenience this caused.

We also regret that the packaging and product presentation did not meet your expectations. Your comments have been noted and shared internally, as this is not the standard we aim to deliver.

If you would like assistance with canceling the subscription or having the charge reviewed, please contact us directly at info@quietbounce.com
with your order details, and our team will look into this for you.

We appreciate you sharing your experience, even though it was a negative one, and we regret that we did not meet your expectations.

Reply from Quiets Bouncer Ball

Dec 22, 2025

Hi,

We are sorry to read about your experience and understand how upsetting this has been, particularly with Christmas approaching.

Regarding the charge you mentioned, this relates to the optional QBounce App subscription, which renews monthly unless canceled. A confirmation email is sent after purchase, and the subscription can be canceled at any time. That said, we recognize that this was not clear in your case, and we sincerely apologize for the confusion and the inconvenience it caused, including the impact on your bank card.

We are also very concerned to hear that your order has not yet arrived. Waiting this long and missing an important gift occasion is understandably frustrating, and this is not the experience we want for our customers. While shipping delays can sometimes occur due to carrier handling, we agree that clearer communication and follow-up should have been provided.

We would like the opportunity to review your order and subscription status properly and ensure your concerns are addressed. Please contact us directly at info@quietbounce.com
with your order number so we can look into this further.

Thank you for sharing your feedback. We take it seriously and appreciate you bringing this to our attention.

Reply from Quiets Bouncer Ball

Updated Dec 24, 2025

Hi Nate,

Thank you for taking the time to share a more complete perspective on your experience. We genuinely appreciate you revisiting your feedback after spending more time with the product, and we are glad to hear that it arrived in time for Christmas and that you ultimately found value in it for indoor practice.

We also want to directly acknowledge your comments regarding the app subscription. Your feedback about transparency and the difficulty of cancelation is heard and taken seriously. While the app subscription is optional and confirmed after purchase, it is clear from your experience and others that this process has not always felt straightforward. We understand how frustrating that can be, and we sincerely apologize for that confusion.

If you are still unsure whether your subscription has been fully canceled, or if you are seeking clarity regarding the charge, our support team can confirm this for you directly. You may reach us at info@quietbounce.com
with your order details, and we will be happy to review and assist.

Thank you again for your honest and balanced feedback. Reviews like yours help us improve both our communication and overall customer experience, and we truly appreciate you taking the time to share it.

Reply from Quiets Bouncer Ball

Dec 18, 2025

Hi Teresa,

Thank you for sharing your experience. We are sorry for the frustration and concern this situation has caused and understand why you are upset.

We want to clarify that while prices may appear in local currency depending on location, all payments are ultimately processed in USD by our payment provider. We recognize that this can be confusing and regret that it was not clearer at the time of purchase. If you requested a cancellation and were advised that a full refund would be processed, you should have received clear communication and follow up, and we acknowledge your frustration that this has not yet been resolved to your satisfaction.

Regarding the monthly charge, this relates to the optional QBounce App subscription, which renews automatically unless canceled. A confirmation email is sent after purchase with details on how to manage or cancel the subscription at any time. That said, we understand from your feedback that this was not obvious to you, and we sincerely apologize for the confusion this caused.

We do not want any customer to feel ignored or misled. Please contact us directly at info@quietbounce.com
with your order number so our support team can review your case in detail, confirm the status of your refund request, and address the subscription charge appropriately. We appreciate you bringing this to our attention and regret that your experience did not meet expectations.

Reply from Quiets Bouncer Ball

Dec 17, 2025

Hi Kyla,

Thank you for taking the time to share your experience. We are sorry to hear about the frustration this situation has caused and appreciate the opportunity to respond.

Regarding the currency, our website displays prices based on the customer’s location, however all transactions are ultimately processed in USD. We understand this can be unexpected and regret that this was not clear enough at the time of purchase.

Concerning your cancellation request, if an order has already entered the fulfillment process, it may ship automatically. In those cases, a return is required once the item is delivered. We apologize if there has been a delay in providing you with return instructions, and we understand how frustrating it is to wait for clear guidance.

With respect to the app subscription, this is an optional service that is presented during checkout and confirmed by email after purchase. A confirmation email is sent outlining the subscription details and explaining that it can be managed or canceled at any time. That said, we acknowledge your concern and understand that the experience did not feel clear or fair from your perspective.

Please contact us directly at info@quietbounce.com
with your order number so our support team can review your case, confirm the status of your return and subscription, and assist you further. We regret that communication has not met your expectations and take this feedback seriously as we work to improve our processes.

Reply from Quiets Bouncer Ball

Dec 17, 2025

Hi Daniel,

Thank you for sharing your feedback. We are sorry for the confusion and frustration caused by the charge you noticed.

The monthly charge you are referring to is for the optional QBounce App subscription, which renews automatically unless canceled. Details about the app are shown in the cart and at checkout, and a confirmation email is sent after purchase outlining the subscription and how it can be managed.

That said, we understand your concern, especially as this was intended as a Christmas gift, and we regret that the experience was not as clear as it should have been. You can cancel the subscription at any time, and our team can assist you directly with this.

Please contact us at info@quietbounce.com
with your order details, and we will review your account and help resolve this matter. We appreciate you raising this and take feedback like yours seriously as we continue working to improve clarity and communication.

Reply from Quiets Bouncer Ball

Dec 17, 2025

Hi Yan,

Thank you for taking the time to share your experience. We are sorry for the frustration caused by the $29.99 app subscription and for the difficulty you encountered when trying to locate the cancellation option.

The charge you mentioned relates to the optional QBounce App subscription, which renews monthly unless canceled. A confirmation email is sent after purchase that includes details about the subscription and how it can be managed. We acknowledge, however, that the cancellation steps were not as easy to find as they should have been, and we appreciate you pointing this out.

You can cancel the subscription at any time, and our support team is also able to assist directly. If you would like help reviewing your account or confirming that the subscription is fully canceled, please contact us at info@quietbounce.com
with your order details.

We value your feedback and take it seriously. Transparency and clarity are important to us, and comments like yours help us identify where we need to improve the customer experience.

Reply from Quiets Bouncer Ball

Dec 17, 2025

Hi Tiffany,

Thank you for bringing this to our attention. We understand how frustrating this situation has been, especially given the time you have already spent following up with both our team and your bank. We are sorry for the stress and inconvenience this has caused.

Regarding Order #87397, we acknowledge your cancellation request and understand your concern that the refund has not yet appeared in your account despite the confirmation you received. A refund confirmation indicates that the request has been processed on our side, however, this does not always mean the funds have completed settlement back to the original payment method. Timing and visibility can vary depending on the bank and payment provider involved.

That said, we take your concern seriously. To ensure this is properly reviewed, we ask that you contact us again at info@quietbounce.com
with your order number and mention that this relates to a Trustpilot review follow up. Our support team will recheck the transaction status with our payment processor and verify whether the refund has fully settled or if further action is required.

We appreciate your patience and understand why this experience has led to disappointment. Your feedback has been noted, and we are committed to making sure your case is reviewed carefully and transparently.

Reply from Quiets Bouncer Ball

Dec 13, 2025

Hi Howard,
We’re sorry to hear about your experience and understand how upsetting this has been.

QBounce is a legitimate business, and we regret that you have felt unable to get the support you expected after placing your order. Email is our official support channel, as it allows us to securely verify orders and handle billing or subscription matters in writing. That said, we acknowledge that delays in responses can be frustrating, and we apologize if your messages were not addressed in a timely manner.

Regarding the monthly charge you mentioned, this is associated with the optional QBounce App subscription. After purchase, a confirmation email is sent outlining the subscription details and explaining that it can be managed or canceled at any time. We understand from feedback like yours that this may not have been as clear as intended, and we take that seriously.

With respect to shipping, we do offer free shipping to customers, and orders are fulfilled through international logistics partners. While the products may ship from outside your country, this does not change your entitlement to support, cancellation, or a refund in line with our policies.

If you would like us to review your specific case and resolve this properly, please contact us at info@quietbounce.com
with your order number and the email used at checkout. Your request will be reviewed so the appropriate next steps can be taken.

We appreciate you sharing your concerns and regret the frustration this situation has caused.

Reply from Quiets Bouncer Ball

Dec 13, 2025

Hi M Tolhurst,
We are sorry to hear about your experience and the frustration this has caused.

The charge you are referring to relates to the optional QBounce app subscription, which renews monthly unless canceled. After purchase, a confirmation email is sent explaining the subscription and providing instructions on how to manage or cancel it at any time. Cancellation does not require justification and can be done by contacting our support team.

We understand that this may not have been clear to you, and we apologize for any confusion.

We appreciate your feedback and take concerns like this seriously. Our aim is to ensure transparency and to help resolve issues as clearly and promptly as possible.

Reply from Quiets Bouncer Ball

Dec 11, 2025

Hi L&J,
Thank you for taking the time to explain what has happened. We understand your frustration, especially after more than two months of waiting and repeated attempts to get this resolved. You should never have been left without clear updates or progress.

We can see that you are requesting a refund, and we want you to know that your case is now being reviewed internally at a higher level. We are currently verifying the shipment status directly with our logistics partner so we can determine why the parcel has not been released and why the situation has stalled. Once this review is complete, we will move forward with the appropriate next steps regarding your refund request.

You have been patient for far too long, and we appreciate you bringing this to our attention again. We are taking responsibility for reviewing your case properly and ensuring that you receive a clear outcome.

Reply from Quiets Bouncer Ball

Dec 11, 2025

Hi Sue,
Thank you for sharing your concerns. We understand why you’re upset, and we would like to address the issues you mentioned as clearly as possible.

Regarding the pricing, all orders are processed in USD unless the currency is manually adjusted on the website before checkout. We display this in the cart and at the final payment step, but we understand this can be overlooked, especially when using a mobile device.

On shipping, our products are fulfilled through international warehouses. We acknowledge that this may differ from what you expected, and your feedback helps us improve how we communicate this information upfront.

We do not want any customer to feel misled. Contact us at info@quietbounce.com
with your order number, we will review your case directly and ensure you receive appropriate support based on your situation.

Thank you for bringing this to our attention. We are committed to improving clarity and customer experience.

Reply from Quiets Bouncer Ball

Dec 9, 2025

Hi Kate,
We’re sorry for the confusion regarding the charge you noticed. This fee is for the App subscription, which renews automatically each month unless canceled. The app provides access to exclusive step by step drills, progress tracking, and motivational challenges designed to help players improve from home.

The subscription is optional and displayed in the cart and at checkout, along with our terms and conditions, before placing an order. After every purchase, we also send a confirmation email with instructions on how to access the app and how to cancel at any time.

You can manage or cancel your subscription whenever you need. Please write to us at info@quietbounce.com
and we will assist you or cancel the subscription right away.

We appreciate your feedback and sincerely apologize for any frustration. Our goal is to ensure your QBounce experience remains transparent, valuable, and easy to manage.