Quartzily Reviews 

Update: checked my po box today and the music boxes were there. As anticipated based on the customer service the quality is terrible. The boxes cost close to $90 Canadian and the manufacturing cost could not exceed 1 or 2 dollars.
Do not buy products from this company, ridiculous cost for value, terrible customer service.
Cheaply manufactured chinese imports.

Terrible, I ordered items on December 12th, only after billing was completed was it noted that payment was due in US funds. Was hoping to get the items by Christmas but when I read more information about shipping found out the items were coming from China so I requested that they cancel my order, sent a follow up email the next day insisting that they do not ship the item and refund my purchase the next day the items were "shipped". I've been asking for updates on all of my items today I see that one package was delivered on Jan 3rd....never received and the other package is still on it's way.
Terrible terrible customer service, complete scam, trying to get a straight answer is impossible, I will be submitting a claim of fraud to my credit card company.

Same almost exact problem as Barbara Maddle, ordered, said it would be here before Christmas, keep telling me it shipped and no item by Jan.7 th. Today. No phone number to talk to someone.

I am writing a review again for the reason that Quartzily handled my complain professionally. There may be a little delay in response but all worth the wait. Quartzily negotiated to refund 50% for the first order and I can keep the items. Disappointed yes, but better than nothing..
In my second order, I was totally impressed with their response, they refunded me my money of the total cost of the 3 moon lamps But prior to a refund they also processed and shipped this order. I received the items in good condition and my daughters indeed love the moon lamp, and Quartzily allows me to keep the items in good faith. Although the lamp is way too late for Christmas gifts, but the wordings in it is too good to be dismissed. The moon lamp is amazing!
Thank you Quartzily. I am not sure if I will order again, but I will deffinitely giving you 5 stars for your kind gestures in resolving the issue. Godspeed.

When you have an issue with an order, they do not try to help. They may offer a 10% refund for your trouble, but you have to keep after them to get it!
I placed an order of three items on November 28, 2019. I was expecting delivery in time for Christmas. (Today is Jan 5, 2020, and I still do not have my items.)
On December 20th I had still not received any updates on shipping. According to tracking information the items were still waiting to be shipped. I emailed the company, and the next day they gave me tracking information, which I already had. I checked again, and the system said my order was in a facility in New York City as on Dec 21st. Every time I inquired, they sent me the instructions on tracking, and offered no other help.
A week after Christmas, when I tried to track it again, the system said it was not yet shipped!
When I contacted Quatzilly again, they told me that when they checked the tracking it showed in NYC on Dec 21st.
Today is Jan 5th and I still don’t have my order.
Update: I received my order on January 13,2020, (more than 6 weeks later). The packaging was very poor and I am surprised that my items weren’t damaged. The quality of the moon lamps is not what I expected for the price.
Also, at one point I was offered a 10% refund, which I said I wold accept once I received my order. After receiving I asked for them to honor that offer, and I have not heard from them again!
It seems that they have stopped communicating with me.
Update: I finally got my 10% refund on Jan 22, after asking about it nearly every day for a week.

Ordered 3 Moon Lamps for my daughter’s on 11/28... Today is 1/4 and have still not received!

4 requests for a delivery date .... no specific reply yet!!! Instead I get the “high volume of orders..” reply! I order online often and have NEVER been treated so badly !!

These gifts are much more than just Xmas presents...

Sent my 4th request for a reply WITH MY PHONE NUMBER asking to be contacted..

I simply want to know when I will get these gifts so I can send them ...

Wayne Berry

I ordered a moon lamp as a present for my granddaughter on December 7th. I received an email that it had shipped on December 14th. I have been using the tracking number provided by the seller and when tracking, it has remained at the pre-shipment state since December 16th in China. I have tried to cancel this order but they have refused to do so. Then on December 31st the seller emailed and wanted me to add a photo of my item that I have not received and post a comment on their website. Utterly ridiculous.This business is a total scam. I have neither my refund that I have repeated requested nor the Christmas gift for my granddaughter that I no longer need.
UPDATED: As I already stated, it has not shipped when I tried to cancel the order after I found out that it was not going to arrive before Christmas. It is now TWO WEEKS past Christmas I do not need nor do I want it now. I did however notice how you put a rush on shipping it when I started telling anyone who would listen that this company is NOT a company that anyone would want to do business with in any way. If you are a truly reputable company you would have given me the refund instead of shipping whatever may or may not arrive.
UPDATE: The item arrived but the writing on it is unreadable, the decorative designs are indistinguishable and it is overall unattractive and not worth the money. It would be an embarrassment to gift it to anyone it is absolutely hideous. I requested a return shipping address to send it back for a full refund and this is what I received instead:

I'm Chloe from Family Gift Nation Inc.,
Thank you for contacting us!
I am really sorry that you are not happy with our product. This is an unexpected situation since we do care about every single product and package before shipping out. Sure thing, I am here to assist you my best to make it right.
Now, as our apology, we are willing to offer you compensating options as below:
1. A 50% discount code for the next order.
2. A 20% partial refund of the product's value.
3. Full Refund: The order can be returned for a full refund but you have to pay for the return shipping as we don't have the prepaid SHIPPING LABEL. After that, send us tracking code, and we will credit a full refund (shipping cost is not included) when we have received and inspected your return package (our return center is located in Vietnam)
Please specify your choice by number.

So I am going to be out money to ship a defective, poor quality item back to the seller in another country at my expense so that I might get a refund because I'm now gonna trust a company that screwed me over once already. NOT!
The website touts the 100% satisfaction guarantee, 30 day 100% refund guarantee, and guarantee of premium quality. LIES LIES LIES LIES SCAM SCAM SCAM SCAM!!!!!!!!!!!

Do not buy. Scam. They don't ship. When you ask to return or refund they keep replying that it's on the way

Re: quartzily reply
How would you know my order was lost if my review has no order info?! Another example of your scam.
If it was lost I should have been offered a refund like I requested on 12/10. What a lie!

Items came late and were poor quality. Both music boxes had messy and missing stain and both played the song off key. Horrible experience overall.

Arrived one week after expected delivery date. The “You are my sunshine” music box is way off tune and off beat. It hardly sounds like the song. Just a bunch of weird off putting notes. Never buying here again.

**DO NOT BUY FROM THEM** I bought 2 engraved wallets for my son's for Christmas on 12/5/19 and it said I would receive the order 12/16 to 12/22 and as of today 12/29 no wallets. So my son's had no gift to open from me on Christmas. I even checked there location to make sure they were in the USA and it said location was Commerce CA and found out that was a lie when I got the tracking that it left Shenzhen China. I will be disputing this purchase with my credit card company.

I suppose if I have to give it any star as "no" star is not an option. I ordered lights from this website at the beginning of December thinking it will arrive by Christmas since the website stated 10-15 days to ship. 12/27 today, nothing was received. The tracking number provided still shows that it is still in transit in CHINA. Don't buy from this website. They are awful.

Horrible, horrible, horrible service. Ordered the daughter light up globe 1 month ago and have not received anything. I tracked my order, and, it says its in China. I live in NY. There is no way to speak with anyone and every time ive emailed them, i get a generic response. My order number is DH268667. Its Christmas Eve, and, still no package. I WANT MY MONEY REFUNDED TO MY ACCOUNT.

I ordered a card wallet for my son, a wallet for my other son and the globe for my daughter. I have only received the card wallet and nothing else. I have looked through all my emails for my order confirmation or shipping updates and ....NOTHING. My credit card was charged on the same day. How could I only receive one item and not the other two. The return address says Jon with an Alabama address. This sounds like a scam. I sent an email and still waiting for response. No phone number to contact customer service. Audrey

Why isn't there a telephone number? I ordered a gift for my daughter last week and no updates. I understand it's the holidays but the lack of communication is pitiful.

Just got my order the day before Xmas ..so excited but the music box doesn't work..from excitement to utter disappointment.

Will my order arrive by Christmas??? I NEED AN ORDER UPDATE NOW!!! I have been emailing, countless times. All I want is an delivery date for my item. This is a very important Christmas gift. Ordered 12/2/19. Can ANYONE tell me when it will arrive??? Oder #DH271962 Last update was that it was in LA.

Should have know better. All 5 star reviews on website was the first giveaway. Prices seemed a little high but I figured it was USA made.
Sadly, I received an email from some janky Chinese shipping company informing me of shipment. I thought it was a scam! These guys are charging US handmade prices for Chinese junk that costs pennies on the dollar!

Quartzily, I'll be filing a complaint against your shady business practices to the BBB. Taking advantage of Americans and their hard-earned money is cringe-worthy. Not to mention all the children who won't be getting a present this year. You should be ashamed.

A SCAM. The necklace I received was tangled and very tarnished. I ordered on December 6 and have not received the wallet or journal. No tracking number provided, no communication, no customer service.

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UPDATE:
I purchased 4 items from Quartzily.com. Order # DH275640. The necklace was delivered as stated above. The return address on the package is: QZL Corp 3837 Bay Lake Trail, Suite 115 North Las Vegas NV 89030. If I could post pictures of the product and shipping label, I would. The music box was delivered separately and is very poor quality. I am still waiting on the wallet and journal. On December 8 I received an email stating that these items were shipped and to check the tracking number (which is completely absent). I have already followed up with Quartzily.com on this problem and have included all of the information they need to find my order - including pictures. It's interesting that they have only responded to me on this site. I have noticed that it seems to be their policy to blame their customers for their bad business practices. I am not at all in the habit of posting reviews of any kind, but this experience has been an expensive and frustrating disappointment.

No you're not!! You aren't sad at all about any of this. You're cut and paste lies have made me want to take all of my riches and start a competing business with better prices and service.

They sent two orders of the exact same to one child and double charged me. Pretending to not notice, various very timely emails.

I'm not screwing around. Adieu!

SURE...My fault as i see yall blame most customers. I havent seen a email from a CINDY and i dont know what a junk mail is.. Bottom line is that i havent recieved my daughters music box and been 7wks. Any respose to that per u could have told me what this CINDY sd on your email instead of refeerinng me to look at my junk email??